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www.ovum.com 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Big Data and Enterprise Mobility 
Richard Hurst 
Senior Analyst, Enterprise 
27th August 2014
2 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case study - from the telco perspective 
Summary
3 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
We integrated two complementary ITM businesses 
Telecoms & Media Research 
60+ analysts 
Telecoms & IT Research 
120+ analysts
4 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
The result – a market leading business 
1.No. 1 telecoms research provider by scale and content depth and breadth. 
2.The leader in regional media research 
3.A tier 1 provider of IT research and advisory 
4.Truly global with 180 analysts in 23 offices 
5.Unique in covering IT, telecoms & media in depth
5 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case study - from the telco perspective 
Summary
6 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Macroeconomic outlook 
-6 
-4 
-2 
0 
2 
4 
6 
8 
2008 
2009 
2010 
2011 
2012 
2013 
2014 
2015 
2016 
2017 
2018 
GDP % growth 
Advanced economies 
Major advanced economies (G7) 
European Union 
ASEAN-5 
Latin America and the Caribbean 
Middle East and North Africa 
Sub-Saharan Africa
7 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Economic and capex trends 
Capex has remained steady with average growth of 1% across the globe. 
Operators confidence in the economic opportunity in emerging markets has been reinforced together with the promise of mobile broadband and the need for new infrastructure have had a greater impact. 
Source: Ovum 
8% 
8% 
-8% 
8% 
-4% 
8% 
12% 
-1% 
-19% 
-25% 
-20% 
-15% 
-10% 
-5% 
0% 
5% 
10% 
15% 
0 
5000 
10000 
15000 
20000 
25000 
30000 
35000 
40000 
45000 
50000 
North 
America 
SCA (ex- 
Brazil) 
Brazil 
Europe (ex- 
Russia) 
Russia 
Mid-East & 
Africa 
China 
India 
Asia Pacific 
(ex-CI) 
1Q13 
1Q14 
1Q14 YoY growth
8 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case study - from the telco perspective 
Summary
9 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Global mobile uptake continues 
The global mobile market will rise to 8.4 billion by 2018 at a CAGR of 4% over the 2014 to 208 period. 
Asia pacific dominates the mobile market aided by China. 
Africa will have the highest growth rate of 7% over the period. 
- 
500 000 000 
1 000 000 000 
1 500 000 000 
2 000 000 000 
2 500 000 000 
3 000 000 000 
3 500 000 000 
4 000 000 000 
4 500 000 000 
5 000 000 000 
2012 
2013 
2014 
2015 
2016 
2017 
2018 
Africa 
LatAm 
Asia Pac 
Europe 
Middle East 
USA /Canada
10 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Fixed line decline 
- 
50 000 
100 000 
150 000 
200 000 
250 000 
300 000 
350 000 
400 000 
450 000 
500 000 
2012 
2013 
2014 
2015 
2016 
2017 
2018 
North America 
LatAm 
Europe 
Asia Pacific 
Middle East 
Africa 
The global fixed line market will decline by -4% over the 2014 to 208 period. 
The decline will be driven by network operators and users are the move to mobile and wireless platforms gain traction.
11 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
The African network mix in 2020: an Ovum view 
Source: Emerging Telecoms Markets in 2020: an Updated Perspective 
5-10% of population mostly urban income of >$60 a day, 
20-25% of population mainly urban 
on $10-60 a day 
40-45% of population majority rural on $2-10 a day 
15-20% of population rural/remote <$2 a day 
2G network coverage 2013 2020 
3G network coverage 2013 2020 
4G network coverage 2020 
Fixed BB network coverage 2013 2020
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 12 
3G and 4G mean more capacity at lower costs, but.. 
FORECAST PRODUCT VOLUMES 
FY07 FY08 FY09 FY10 FY11 FY12 
Fin Year 
Annual MB (UL+DL) 
Unit Cost Down Total Volumes Up 
Source: Broadband pricing strategies
13 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Data traffic challenges arise 
Source: Ovum
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 14 
Managing the mobile data traffic explosion 
Eco-system Relative Gains 
Converged Access 
Converged O&M 
Small Cells / 
Femto 
Transport 
Capacity / 
Performance 
Coverage 
Incremental 
Medium 
2010 
Dynamic carrier 
Switch Off 
CPC 
2010 
2G/3G controller 
64QAM 
Motive 
2009 
2009 
2008 
Network Sharing 
2G/3G 
Portal 
HSUPA 
WNG 
Home 
Femto 64 QAM 
Active 
Converged 
RNC/BSC/MME 
Advanced Controller 
Capacity 
VoIP 
Antenna 
WCDMA Flat IP 64QAM+4x4 MIMO 
MBMS 
Advanced IP 
Transport ? 
Femto 
LTE 
DC HSUPA 
Interference 
cancellation 
VAMOS 
LTE 1.8 GHz 
16 QAM UL 
Important 
META 
Distributed 
NodeB 
SON 
Hybrid IP 
Dynamic 
Power Save 
900 MHz 
2011 
2012 
SNAP 
2011 2012 
XSON 
XMS 
Relays 
DC or 2x2 MIMO 
SON 
700MHz 
Digital Dividend 
DC + 2x2 MIMO 
Converged 
O&M 
Native IP 
Enterprise 
Metro 
Femto 
MC-RRH / MC-TRX 
Source: Ovum
15 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Capex battle for operators 
Urban 
Low density/ rural areas 
Sub-urban 
Remote rural areas 
3G/2.5G 
4G/3G 
Capacity/ 
Network upgrades 
Expanded Coverage 
Source: Ovum, Strategies for the next billion
16 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case study - from the telco perspective 
Summary
17 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Africa voice trumps data 
0 
10 000 000 
20 000 000 
30 000 000 
40 000 000 
50 000 000 
60 000 000 
70 000 000 
80 000 000 
2012 
2013 
2014 
2015 
2016 
2017 
2018 
Data 
Voice 
Voice will be the dominant app across mobile platforms for Africa for the immediate future. 
Voice revenues will reach $52 bn by 2018 and data revenues will reach $18 bn by 2018. 
However, data will have a higher growth at 15% CAGR versus voice with a CAGR of 2% over 2014 to 2018.
18 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
South Africa: data gains at a quicker pace 
- 
1 000 000 
2 000 000 
3 000 000 
4 000 000 
5 000 000 
6 000 000 
7 000 000 
8 000 000 
9 000 000 
10 000 000 
2012 
2013 
2014 
2015 
2016 
2017 
2018 
Mobile Voice 
Mobile Data 
In South Africa mobile data will rise by a CAGR of 17% over the period to just over $5 bn while voice will decline by 9% dropping to $4.1 bn.. 
Data will account for 55% of revenues by 2018..
19 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
South Africa mobile devices 
0 
5 000 000 
10 000 000 
15 000 000 
20 000 000 
25 000 000 
30 000 000 
35 000 000 
2013 
2014 
2015 
2016 
2017 
2018 
1xEV-DO 
GSM 
HSPA 
LTE 
In South Africa HSPA will be the dominant platform for devices followed by LTE
20 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case study - from the telco perspective 
Summary
21 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Mobile service current and future uptake 
What type of mobile services and technology does your organization use and/or plan to use within the next 12 months? 
As expected, mobile broadband and mobile voice dominates the SME mobile landscape. However, the next 12 months will see a surge in the uptake of MDM, MAM, TEM and mobile security as the BYOD phenomenon gains further traction among businesses in South Africa. Other areas of mobile services that will gain over the next 12 months will be the rise of in office WiFi and public WiFi. Takeaway: The rise of the mobile app will gain massive prominence in the SME sector; the ability to position and show value of these mobile apps will be crucial in winning customers and wallet share among the SMEs.
22 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
South Africa BYOD Among SMEs 
Please indicate below your plans to support employee- owned smartphones and tablets. 
Which work-related activities and applications can employees use now on smartphones and tablets? 
South African SMEs have clearly taken notice of the BYOD phenomenon , and have embraced it with 43% support for employee owned corporate approved devices, with 35% supporting employees owned any devices. Both of these types of services will rise significantly over the next 12 months. Services such as email and calendar as well as Office productivity suites are viewed as must have apps on mobile devices. Other services on the increase are IM and Internet telephony, which serves to highlight that SME are looking at cost and always on connectivity. Takeaway : BYOD is a fact of life for SMEs, implying that issues such as security and MDM will come rapidly to the forefront of SME ICT priorities. 
N = 210
23 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case study - from the telco perspective 
Summary
24 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Telefonica: bold steps in big data 
October 9, 2012, Telefonica announced that it was setting up Telefonica Dynamic Insights (TDI) as a new global business unit, dedicated to identifying and unlocking the potential opportunities for creating value from Big Data. 
Telefonica wants TDI to become a provider of analytical insights to companies and public sector organizations around the world. TDI will use anonymized and aggregated data from Telefonica’s networks, including machine-to-machine (M2M) data, to develop a range of products and services. 
Smart Steps – in the UK in October 2012. Smart Steps monitors how many people visit an area, separating the data according to time, gender, and age. TDI then analyzes the data using proprietary algorithms and data science extrapolation techniques. Telefonica customers will not be able to opt out of being tracked. 
TDI is looking to target retailers, sporting venues, local councils, and public safety organizations with this product.
25 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Market reaction to Telefonica 
Reaction has focused on privacy concerns. In the UK, the Information Commissioner's Office, which polices the Data Protection Act, said: “so long as individuals’ personal information cannot be identified from this service, we don't have any problem with it”. 
However, in May 2012, the UK Department of Health stated that the anonymization of data may not be sufficient, suggesting that organizations may need to get permission from users before using their data. 
In May 2011, the EU’s Article 29 Working Party said that geolocation information (i.e. identifying where a person has been) should qualify as personal data and be protected by EU data protection laws. 
Telefonica abandoned plans to launch Smart Steps in Germany following strong opposition from the German government over consumer privacy concerns. While the German government was prepared to allow the use of anonymized or consented customer data for value-added services such as monitoring traffic flow, the Federal Ministry of Economics and Technology stated that trading of location data is prohibited.
26 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Agenda 
Ovum introduction 
Macro economic outlook 
Global mobile overview 
Africa and South Africa mobile overview 
BYOD among South African SMEs 
Big data case studies - from the telco perspective 
Summary
27 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
In summary 
Mobile capex will continue to rise- Operators are investing in the promise that mobile broadband will bring. However, operators are challenged to balance investment against lower cost per unit and the anticipated volumes of uptake. 
Mobile data on the rise – mobile data will continue to rise at double digit growth. 
High speed smarter devices proliferate – the tipping point has been reached in terms of smartphones and high speed mobile devices, prompting consumers and enterprise to adopt a proactive approach to BYOD. 
Big Data and mobile uptake co hand in hand - the rise of mobility will spur the use of big data applications.
www.ovum.com 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Thank you…. any questions? 
Richard Hurst 
richard.hurst@ovum.com 
Tel: +27 (0)11 465 7136
29 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Cloud Revenues – South Africa 
19 
29 
41 
54 
78 
104 
97 
112 
137 
157 
172 
189 
74 
83 
96 
109 
123 
139 
0 
100 
200 
300 
400 
500 
2013 
2014 
2015 
2016 
2017 
2018 
US$M 
PaaS 
SaaS 
IaaS 
Cloud services are currently at $190m. 
Cloud services will attain a CAGR of 18% in revenue terms over the next five years, rising to $431m in 2018. 
The bulk of revenues are from software-as-a-service (SaaS) with $97m (51% of the total), followed by infrastructure-as-a-service (IaaS) with $74m (39%) and platform-as-a-service (PaaS) with $19m (10%). 
PaaS will increase to 24% of revenues while IaaS will experience a decline to around 32% of revenues from its current share of 39%. 
The focus on SaaS and PaaS will occur as enterprises move from infrastructure investments to services and the cost reductions. 
Source: Ovum
30 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
South Africa vertical segment cloud revenues 
22.8 
15.2 
24.7 
7.6 
11.4 
20.9 
30.4 
22.8 
11.4 
9.5 
7.6 
3.8 
1.9 
Business services 
Education 
Finance 
Government 
Healthcare 
Insurance 
IT/Software 
Manufacturing 
Media and entertainment 
Retail and wholesale 
Transport and logistics 
Utilities 
Other 
Vertical split cloud revenues 2013 
56.2 
30.2 
51.8 
21.6 
34.6 
43.2 
60.5 
47.5 
30.2 
25.9 
21.6 
4.3 
4.3 
Business services 
Education 
Finance 
Government 
Healthcare 
Insurance 
IT/Software 
Manufacturing 
Media and entertainment 
Retail and wholesale 
Transport and logistics 
Utilities 
Other 
Vertical split cloud revenues 2018 
In South Africa the top vertical sectors that has adopted cloud services is the IT/Software vertical. This is followed by Business Services and Manufacturing. This split is in line with other similar developing markets. 
Source: Ovum 
Source: Ovum
31 
© Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 
Recommendations 
BCX scored well particularly when looking at local competitors such as Dimension Data, Bytes and EOH. BCX should naturally play to these strengths in the market and highlight the ability to address the key concerns of South African enterprises as they seek to adopt cloud services. 
BCX should look to enabling enterprises in developing their cloud strategies – enterprises will need to take a long term view of cloud but acting now is important. BCX can assist enterprises in being able to redefine and relate to their IT assets. 
Be aware the competitive environment is changing. An example of this is the rise of the telcos in the cloud computing space as well as international players. Seek partnership opportunities to negate any competitive edge that may be developed. 
Share experiences. SIs and ICT led companies such as BCX should seek to share their experiences of transforming their own business into cloud based entities. 
Cloud service providers looking to tap into the South African market should work on alleviating enterprise concerns surrounding security and confidentiality. These issues can and have been addressed via close partnerships with security software and hardware vendors. 
The go-to-market challenge for service providers is to effectively position their services for the enterprise segment, which might require partnerships with entities that have exposure to and a track record with enterprises. An example would be local hardware value-added resellers (VARs) looking to move up the stack of services and extend into cloud. Entities should look at this as a long term issue and developing their own ecosystems for cloud services.

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Big Data and Enterprise Mobility by Richard Hurst, OVUM

  • 1. www.ovum.com © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Big Data and Enterprise Mobility Richard Hurst Senior Analyst, Enterprise 27th August 2014
  • 2. 2 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case study - from the telco perspective Summary
  • 3. 3 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. We integrated two complementary ITM businesses Telecoms & Media Research 60+ analysts Telecoms & IT Research 120+ analysts
  • 4. 4 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. The result – a market leading business 1.No. 1 telecoms research provider by scale and content depth and breadth. 2.The leader in regional media research 3.A tier 1 provider of IT research and advisory 4.Truly global with 180 analysts in 23 offices 5.Unique in covering IT, telecoms & media in depth
  • 5. 5 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case study - from the telco perspective Summary
  • 6. 6 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Macroeconomic outlook -6 -4 -2 0 2 4 6 8 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 GDP % growth Advanced economies Major advanced economies (G7) European Union ASEAN-5 Latin America and the Caribbean Middle East and North Africa Sub-Saharan Africa
  • 7. 7 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Economic and capex trends Capex has remained steady with average growth of 1% across the globe. Operators confidence in the economic opportunity in emerging markets has been reinforced together with the promise of mobile broadband and the need for new infrastructure have had a greater impact. Source: Ovum 8% 8% -8% 8% -4% 8% 12% -1% -19% -25% -20% -15% -10% -5% 0% 5% 10% 15% 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000 North America SCA (ex- Brazil) Brazil Europe (ex- Russia) Russia Mid-East & Africa China India Asia Pacific (ex-CI) 1Q13 1Q14 1Q14 YoY growth
  • 8. 8 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case study - from the telco perspective Summary
  • 9. 9 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Global mobile uptake continues The global mobile market will rise to 8.4 billion by 2018 at a CAGR of 4% over the 2014 to 208 period. Asia pacific dominates the mobile market aided by China. Africa will have the highest growth rate of 7% over the period. - 500 000 000 1 000 000 000 1 500 000 000 2 000 000 000 2 500 000 000 3 000 000 000 3 500 000 000 4 000 000 000 4 500 000 000 5 000 000 000 2012 2013 2014 2015 2016 2017 2018 Africa LatAm Asia Pac Europe Middle East USA /Canada
  • 10. 10 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Fixed line decline - 50 000 100 000 150 000 200 000 250 000 300 000 350 000 400 000 450 000 500 000 2012 2013 2014 2015 2016 2017 2018 North America LatAm Europe Asia Pacific Middle East Africa The global fixed line market will decline by -4% over the 2014 to 208 period. The decline will be driven by network operators and users are the move to mobile and wireless platforms gain traction.
  • 11. 11 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. The African network mix in 2020: an Ovum view Source: Emerging Telecoms Markets in 2020: an Updated Perspective 5-10% of population mostly urban income of >$60 a day, 20-25% of population mainly urban on $10-60 a day 40-45% of population majority rural on $2-10 a day 15-20% of population rural/remote <$2 a day 2G network coverage 2013 2020 3G network coverage 2013 2020 4G network coverage 2020 Fixed BB network coverage 2013 2020
  • 12. © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 12 3G and 4G mean more capacity at lower costs, but.. FORECAST PRODUCT VOLUMES FY07 FY08 FY09 FY10 FY11 FY12 Fin Year Annual MB (UL+DL) Unit Cost Down Total Volumes Up Source: Broadband pricing strategies
  • 13. 13 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Data traffic challenges arise Source: Ovum
  • 14. © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. 14 Managing the mobile data traffic explosion Eco-system Relative Gains Converged Access Converged O&M Small Cells / Femto Transport Capacity / Performance Coverage Incremental Medium 2010 Dynamic carrier Switch Off CPC 2010 2G/3G controller 64QAM Motive 2009 2009 2008 Network Sharing 2G/3G Portal HSUPA WNG Home Femto 64 QAM Active Converged RNC/BSC/MME Advanced Controller Capacity VoIP Antenna WCDMA Flat IP 64QAM+4x4 MIMO MBMS Advanced IP Transport ? Femto LTE DC HSUPA Interference cancellation VAMOS LTE 1.8 GHz 16 QAM UL Important META Distributed NodeB SON Hybrid IP Dynamic Power Save 900 MHz 2011 2012 SNAP 2011 2012 XSON XMS Relays DC or 2x2 MIMO SON 700MHz Digital Dividend DC + 2x2 MIMO Converged O&M Native IP Enterprise Metro Femto MC-RRH / MC-TRX Source: Ovum
  • 15. 15 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Capex battle for operators Urban Low density/ rural areas Sub-urban Remote rural areas 3G/2.5G 4G/3G Capacity/ Network upgrades Expanded Coverage Source: Ovum, Strategies for the next billion
  • 16. 16 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case study - from the telco perspective Summary
  • 17. 17 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Africa voice trumps data 0 10 000 000 20 000 000 30 000 000 40 000 000 50 000 000 60 000 000 70 000 000 80 000 000 2012 2013 2014 2015 2016 2017 2018 Data Voice Voice will be the dominant app across mobile platforms for Africa for the immediate future. Voice revenues will reach $52 bn by 2018 and data revenues will reach $18 bn by 2018. However, data will have a higher growth at 15% CAGR versus voice with a CAGR of 2% over 2014 to 2018.
  • 18. 18 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. South Africa: data gains at a quicker pace - 1 000 000 2 000 000 3 000 000 4 000 000 5 000 000 6 000 000 7 000 000 8 000 000 9 000 000 10 000 000 2012 2013 2014 2015 2016 2017 2018 Mobile Voice Mobile Data In South Africa mobile data will rise by a CAGR of 17% over the period to just over $5 bn while voice will decline by 9% dropping to $4.1 bn.. Data will account for 55% of revenues by 2018..
  • 19. 19 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. South Africa mobile devices 0 5 000 000 10 000 000 15 000 000 20 000 000 25 000 000 30 000 000 35 000 000 2013 2014 2015 2016 2017 2018 1xEV-DO GSM HSPA LTE In South Africa HSPA will be the dominant platform for devices followed by LTE
  • 20. 20 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case study - from the telco perspective Summary
  • 21. 21 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Mobile service current and future uptake What type of mobile services and technology does your organization use and/or plan to use within the next 12 months? As expected, mobile broadband and mobile voice dominates the SME mobile landscape. However, the next 12 months will see a surge in the uptake of MDM, MAM, TEM and mobile security as the BYOD phenomenon gains further traction among businesses in South Africa. Other areas of mobile services that will gain over the next 12 months will be the rise of in office WiFi and public WiFi. Takeaway: The rise of the mobile app will gain massive prominence in the SME sector; the ability to position and show value of these mobile apps will be crucial in winning customers and wallet share among the SMEs.
  • 22. 22 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. South Africa BYOD Among SMEs Please indicate below your plans to support employee- owned smartphones and tablets. Which work-related activities and applications can employees use now on smartphones and tablets? South African SMEs have clearly taken notice of the BYOD phenomenon , and have embraced it with 43% support for employee owned corporate approved devices, with 35% supporting employees owned any devices. Both of these types of services will rise significantly over the next 12 months. Services such as email and calendar as well as Office productivity suites are viewed as must have apps on mobile devices. Other services on the increase are IM and Internet telephony, which serves to highlight that SME are looking at cost and always on connectivity. Takeaway : BYOD is a fact of life for SMEs, implying that issues such as security and MDM will come rapidly to the forefront of SME ICT priorities. N = 210
  • 23. 23 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case study - from the telco perspective Summary
  • 24. 24 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Telefonica: bold steps in big data October 9, 2012, Telefonica announced that it was setting up Telefonica Dynamic Insights (TDI) as a new global business unit, dedicated to identifying and unlocking the potential opportunities for creating value from Big Data. Telefonica wants TDI to become a provider of analytical insights to companies and public sector organizations around the world. TDI will use anonymized and aggregated data from Telefonica’s networks, including machine-to-machine (M2M) data, to develop a range of products and services. Smart Steps – in the UK in October 2012. Smart Steps monitors how many people visit an area, separating the data according to time, gender, and age. TDI then analyzes the data using proprietary algorithms and data science extrapolation techniques. Telefonica customers will not be able to opt out of being tracked. TDI is looking to target retailers, sporting venues, local councils, and public safety organizations with this product.
  • 25. 25 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Market reaction to Telefonica Reaction has focused on privacy concerns. In the UK, the Information Commissioner's Office, which polices the Data Protection Act, said: “so long as individuals’ personal information cannot be identified from this service, we don't have any problem with it”. However, in May 2012, the UK Department of Health stated that the anonymization of data may not be sufficient, suggesting that organizations may need to get permission from users before using their data. In May 2011, the EU’s Article 29 Working Party said that geolocation information (i.e. identifying where a person has been) should qualify as personal data and be protected by EU data protection laws. Telefonica abandoned plans to launch Smart Steps in Germany following strong opposition from the German government over consumer privacy concerns. While the German government was prepared to allow the use of anonymized or consented customer data for value-added services such as monitoring traffic flow, the Federal Ministry of Economics and Technology stated that trading of location data is prohibited.
  • 26. 26 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Agenda Ovum introduction Macro economic outlook Global mobile overview Africa and South Africa mobile overview BYOD among South African SMEs Big data case studies - from the telco perspective Summary
  • 27. 27 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. In summary Mobile capex will continue to rise- Operators are investing in the promise that mobile broadband will bring. However, operators are challenged to balance investment against lower cost per unit and the anticipated volumes of uptake. Mobile data on the rise – mobile data will continue to rise at double digit growth. High speed smarter devices proliferate – the tipping point has been reached in terms of smartphones and high speed mobile devices, prompting consumers and enterprise to adopt a proactive approach to BYOD. Big Data and mobile uptake co hand in hand - the rise of mobility will spur the use of big data applications.
  • 28. www.ovum.com © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Thank you…. any questions? Richard Hurst richard.hurst@ovum.com Tel: +27 (0)11 465 7136
  • 29. 29 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Cloud Revenues – South Africa 19 29 41 54 78 104 97 112 137 157 172 189 74 83 96 109 123 139 0 100 200 300 400 500 2013 2014 2015 2016 2017 2018 US$M PaaS SaaS IaaS Cloud services are currently at $190m. Cloud services will attain a CAGR of 18% in revenue terms over the next five years, rising to $431m in 2018. The bulk of revenues are from software-as-a-service (SaaS) with $97m (51% of the total), followed by infrastructure-as-a-service (IaaS) with $74m (39%) and platform-as-a-service (PaaS) with $19m (10%). PaaS will increase to 24% of revenues while IaaS will experience a decline to around 32% of revenues from its current share of 39%. The focus on SaaS and PaaS will occur as enterprises move from infrastructure investments to services and the cost reductions. Source: Ovum
  • 30. 30 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. South Africa vertical segment cloud revenues 22.8 15.2 24.7 7.6 11.4 20.9 30.4 22.8 11.4 9.5 7.6 3.8 1.9 Business services Education Finance Government Healthcare Insurance IT/Software Manufacturing Media and entertainment Retail and wholesale Transport and logistics Utilities Other Vertical split cloud revenues 2013 56.2 30.2 51.8 21.6 34.6 43.2 60.5 47.5 30.2 25.9 21.6 4.3 4.3 Business services Education Finance Government Healthcare Insurance IT/Software Manufacturing Media and entertainment Retail and wholesale Transport and logistics Utilities Other Vertical split cloud revenues 2018 In South Africa the top vertical sectors that has adopted cloud services is the IT/Software vertical. This is followed by Business Services and Manufacturing. This split is in line with other similar developing markets. Source: Ovum Source: Ovum
  • 31. 31 © Copyright Ovum. All rights reserved. Ovum is part of Informa Group. Recommendations BCX scored well particularly when looking at local competitors such as Dimension Data, Bytes and EOH. BCX should naturally play to these strengths in the market and highlight the ability to address the key concerns of South African enterprises as they seek to adopt cloud services. BCX should look to enabling enterprises in developing their cloud strategies – enterprises will need to take a long term view of cloud but acting now is important. BCX can assist enterprises in being able to redefine and relate to their IT assets. Be aware the competitive environment is changing. An example of this is the rise of the telcos in the cloud computing space as well as international players. Seek partnership opportunities to negate any competitive edge that may be developed. Share experiences. SIs and ICT led companies such as BCX should seek to share their experiences of transforming their own business into cloud based entities. Cloud service providers looking to tap into the South African market should work on alleviating enterprise concerns surrounding security and confidentiality. These issues can and have been addressed via close partnerships with security software and hardware vendors. The go-to-market challenge for service providers is to effectively position their services for the enterprise segment, which might require partnerships with entities that have exposure to and a track record with enterprises. An example would be local hardware value-added resellers (VARs) looking to move up the stack of services and extend into cloud. Entities should look at this as a long term issue and developing their own ecosystems for cloud services.