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Digital Customer Experience
September Edition
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IT Shades
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This document brings together a set of latest data points and
publicly available information relevant for Digital Customer
Experience Industry. We are very excited to share this content and
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1. Financial Updates.....................................................1
2.Solutions Updates......................................................6
3.Rewards and Recognition Updates........................20
4.Customer Success Updates.....................................34
5.Partnership Ecosystem Updates............................42
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Table of Contents
6.Miscellaneous Updates...........................................49

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Financial, M&A Updates
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Key Financial Highlights
Executive Commentary
Medallia Reports Record Second Quarter Fiscal
2020 Financial Results
• Total revenue for the quarter was $95.7 million, an increase of
27% from the same period last year. Subscription revenue was
$74.5 million, an increase of 24% from the same period last year.
• Loss from operations for the quarter was $38.5 million, compared
to loss from operations of $27.6 million in the same period last year.
Non-GAAP loss from operations for the second quarter was $2.4
million, compared to a non-GAAP loss from operations of $21.0
million in the same period last year.
• $320.4 million in net proceeds from our initial public offering
and concurrent private placement, net of underwriting discounts and
commissions and other offering costs.
“I was very pleased with our first quarter performance as a public
company. In Q2, our total revenue growth rate increased to 27%,
compared to 18% in Q2 of the prior year,” said President and CEO,
Medallia. “Customer experience is at the forefront of digital
transformation. World class companies across multiple industries
choose Medallia, including Anaplan, Janus Henderson Investors,
Kelly Services and Samsung.”
For more details, please click the link below:
https://www.medallia.com/press-release/medallia-reports-record-second-quarter-fiscal-2020-financial-results/

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Key Financial Highlights
Executive Commentary
Cloudera Reports Second Quarter Fiscal Year 2020
Financial Results
• GAAP loss from operations for the second quarter of fiscal 2020
was $89.1 million, compared to a GAAP loss from operations of
$29.4 million for the second quarter of fiscal 2019.
• Non-GAAP loss from operations for the second quarter of fiscal
2020 was $7.4 million, compared to a non-GAAP loss from opera
tions of $8.3 million for the second quarter of fiscal 2019.
• Operating cash flow for the second quarter of fiscal 2020, which
includes $13.3 million of merger-related payments, was negative
$33.0 million, compared to operating cash flow of negative $23.6
million for the second quarter of fiscal 2019.
"We executed better in Q2, exceeding expectations on all our financial
measures. Most importantly, we delivered an initial release of our
cloud-native data management and analytics offering, Cloudera Data
Platform. We already have a select group of customers evaluating this rich
set of public cloud services, CDP Data Hub, Data Warehouse, and Machine
Learning," said Chairman of the board and interim chief executive officer,
Cloudera. "We are focused on meeting our customers' demands for hybrid
and multi-cloud solutions that support use cases from the Edge to AI.
For more details, please click the link below:
https://www.cloudera.com/about/news-and-blogs/press-releases/2019-09-04-cloudera-reports-second-quarter-fiscal-year-2020-financial-results.html

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Key Financial Highlights
Executive Commentary
Domo Announces Fiscal 2020 Second Quarter
Financial Results
• Total revenue was $41.7 million, an increase of 22% year over year
• Subscription revenue was $34.9 million, an increase of 24% year
over year
• Subscription revenue represented 84% of total revenue
• Billings were $38.8 million or 9% year-over-year growth
• Net cash used in operating activities was $18.7 million, an im
provement of 48% year over year
• Subscription gross margin was 75%, an improvement of 4 percent
age points from Q2 FY19
“Our focus on empowering every business decision maker, from the
frontline employee to the CEO, with actionable data is having a
transformational impact on some of the world’s largest companies,” said
Domo founder and CEO. “While we continue to aggressively pursue our
growth objectives, in Q2 we executed well on cost controls and improved
our cash burn, and we remain committed to achieving cash flow positive
status with the cash on our balance sheet. As we look ahead, we are very
optimistic about the opportunity in front of us.”
For more details, please click the link below:
https://www.domo.com/news/press/domo-announces-fiscal-2020-second-quarter-financial-results

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Key Financial Highlights
Executive Commentary
Splunk Inc. Announces Fiscal Second Quarter
2020 Financial Results
• Software revenues were $350 million, up 46% year-over-year.
• Total revenues were $517 million, up 33% year-over-year.
• GAAP operating loss was $87 million; GAAP operating margin
was negative 16.8%.
• Non-GAAP operating income was $47 million; non-GAAP oper
ing margin was 9.0%.
• GAAP loss per share was $0.67; non-GAAP income per share was
$0.30.
“I am excited by our strong quarter, tremendous cloud growth, and our
agreement to acquire SignalFx. I am particularly pleased with how quickly
we are accelerating our business transformation to cloud, and the impact
cloud is having on our customers,” said President and CEO, Splunk.With
year-over-year revenue growth of 80% and ARR now over $300 million,
the strength of our cloud business is driving a faster transition to a
renewable software model,” said CFO, Splunk. “By the end of the year, we
expect that virtually all new software sales will be cloud or term
license-based.”
For more details, please click the link below:
https://www.splunk.com/en_us/newsroom/press-releases/2019/splunk-inc-announces-fiscal-second-quarter-2020-financial-results.html

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Key Financial Highlights
Executive Commentary
Adobe Reports Record Revenue
• Adobe achieved record quarterly revenue of $2.83 billion in its third quar
ter of fiscal year 2019, which represents 24 percent year-over-year growth.
Diluted earnings per share was $1.61 on a GAAP-basis, and $2.05 on a
non-GAAP basis.
• Digital Experience segment revenue was $821 million, representing 34
percent year-over-year growth.
• GAAP operating income in the third quarter was $854 million, and
non-GAAP operating income was $1.15 billion. GAAP net income was
$793 million, and non-GAAP net income was $1.01 billion.
• Cash flow from operations was $922 million.
"Customers across every industry continue to rely on Adobe to
run their businesses, transform how they work, and bring their
creative ideas to life as reflected in our record Q3 results," said
President and CEO, Adobe. "We're excited for the opportunities
in front of us and confident in our ability to drive strong top-line
and bottom-line growth."
For more details, please click the link below:
https://news.adobe.com/press-release/corporate/adobe-reports-record-revenue-8

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Solution Updates
Digital Customer Experience
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Optimizely Announces Performance Edge, Enabling the
Industry’s Fastest Web Experiments
Optimizely, the world's leader in digital experience optimization,
launched Performance Edge, a new product that enables
high-performing experimentation teams to easily scale their programs
and run more experiments without compromising customer experience.
Performance Edge enables visual-editor based website experiments to
run faster — on average in less than 50 milliseconds, or faster than the
blink of an eye — by moving decision logic from the browser to the
CDN. More than 40 percent of the business decision makers view
digital experimentation as the most important driver of growth in the
next three years — over AI, automation, and mobile. Further,
companies that run more than 200 experiments annually can drive a
reported 14 percent or greater revenue lift. However, running a high
volume of experiments can impact site performance as each
experiment adds workload to the browser.
For more details, please click the link below:
https://www.optimizely.com/optimizely-cloudflare-introduce-performance-edge/
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ServiceNow Introduces an Employee Service Experience
Delivery App
ServiceNow announced its HR Service Delivery product is available
on SAP® App Center, the digital marketplace for SAP partner
offerings. The announcement was made at SuccessConnect®, the
annual conference for SAP® SuccessFactors® customers being held
September 16 – 18, 2019 in Las Vegas. According to a recent
ServiceNow research report [1], nearly half of employees struggle to
get information and answers to basic work‑related questions, thus
hindering workplace productivity. According to the research,
employees want their experiences at work to be more like their
experiences at home – like having mobile technology at their fingertips
to make finding information and accomplishing tasks simple, easy and
convenient. ServiceNow’s employee workflows, powered by the Now
Platform, help organizations simplify everyday work tasks for
employees. Customers deploying core HR technologies to digitally
transform their organizations will have more choice in how they
provide HR services depending on their needs and strategy; they will
also be able to deliver a unified employee service experience that not
only moves beyond HR, but also cuts across, IT, and other
departments.
For more details, please click the link below:
https://www.servicenow.com/company/media/press-room/servicenow-sap-successfactors.html
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NICE Actimize Powers Compliance Investigations and
Surveillance Detection with the Launch of AI-Driven
NICE Actimize, a NICE business and the leader in autonomous
financial crime management, has expanded ActimizeWatch, its
secure cloud-based managed analytics service, to its Financial
Markets Compliance solutions to help Financial Services
Organizations (FSOs) improve agility, detection accuracy,
efficiency, and overall compliance program effectiveness.
Leveraging X-Sight, the cloud-based Financial Crime Risk
Management Platform-as-a-Service, ActimizeWatch offers
compliance teams scalable analytics automation and a
two-prong approach that includes Model Optimization and
Development Services and Anomaly Detection. This approach
helps FSOs continuously fine-tune their detection capabilities
and uncover unknown risks in an ever-changing landscape of
threats. Both services offer the ability to anonymously pool and
leverage lessons learned across the collective intelligence of
NICE Actimize customers, so FSOs can see larger threats at
play in the marketplace and take steps to proactively avoid
them.
For more details, please click the link below:
https://www.niceactimize.com/press-releases/NICE-Actimize-Powers-Compliance-Investigations-and-Surveillance-Detection---With-the-Launch-of-AIDriven-ActimizeWatch-Managed-Analytics-Service-286
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NICE Actimize Revolutionizes Trade-Related Surveillance with SURVEIL-X,
the Industry’s First AI-Powered, Cloud-Native, True Holistic Solution
NICE Actimize, a NICE business and the leader in Autonomous
Financial Crime Management, is introducing SURVEIL-X, the
industry's first AI-powered, cloud-native, true holistic trade-related
surveillance solution that detects all forms of risky behavior to ensure
compliance with key global regulations, including MIFID II,
Dodd-Frank, Regulation Best Interest and others, while also protecting
FSOs from previously undetectable risks that could result in fines and
reputational damage. NICE Actimize's SURVEIL-X revolutionizes
surveillance by providing complete surveillance coverage with both
AI-powered and traditional expert rule-based analytics, and advanced
visualization tools, all on a cloud-native platform that drives down
total cost of ownership. Utilizing the latest AI technologies,
SURVEIL-X uses a fundamentally different, advanced surveillance
methodology, enabling for far greater and more comprehensive risk
detection. Taking a situational approach to surveillance, SURVEIL-X
intelligently discovers all facets around market manipulation actions,
pieces them together without manual intervention and delivers a single
alert to compliance for review to increase the probability of finding
true risk and delivering clear understanding of the risk discovered.
For more details, please click the link below:
https://www.niceactimize.com/press-releases/NICE-Actimize-Revolutionizes-TradeRelated-Surveillance-with-SURVEILX-the-Industrys-First-AIPowered-CloudNative-True-Holistic-Solution-291
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Opera Mini becomes the first browser to introduce file sharing
The popular Opera Mini browser is now the first major browser
with offline file sharing. Hundreds of millions of Opera Mini
users can now transfer images, videos and audio files between
nearby devices at super high speeds, without being limited by
slow mobile networks or using their mobile data. With the new,
fast and secure offline file sharing feature in Opera Mini, there
is no longer any need to download a dedicated file sharing app.
The native offline file sharing feature in Opera Mini can
transfer files at Wi-Fi speed which is up to 200 times faster than
Bluetooth.Offline file sharing and its accelerated file transfer
speed are made possible through a direct Wi-Fi connection
which Opera Mini establishes seamlessly with nearby devices.
This means that Opera Mini creates a temporary private
network which provides a fast and secure transfer of files
between devices.
For more details, please click the link below:
https://press.opera.com/2019/09/23/opera-mini-becomes-the-first-browser-to-introduce-file-sharing/
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Vivaldi goes mobile
Vivaldi announces the beta release of its new,
fully-featured browser for Android mobile devices. A
major step in the space of mobile browsing, the new
browser is a continuation of the desktop experience of
Vivaldi that lets users transform their everyday
interactions on the Web with great ease. Vivaldi’s
mission is to give users a browser that lets them do
things their way while respecting their privacy. It’s the
most customizable browser on the market but does not
track how people choose to use it. And its vision for
mobile browsing is no different. Users can now browse
the Web with power, security, and style on Android
devices. (available on Android version 5 and up)
For more details, please click the link below:
https://vivaldi.com/press/releases/vivaldi-goes-mobile/
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American Well Integrates with Epic EHR; Supporting Video Visits in
MyChart and in Hyperspace Provider Workflow
National telehealth leader American Well® announced a new
offering within Epic’s App Orchard. The American Well Telehealth
Patient app complements the recently announced American Well
Telehealth Clinical app, which supports acute care workflows for
provider-provider encounters. The American Well Telehealth
Patient app now makes video visits available from directly within
MyChart, enabling health systems’ providers to incorporate video
as part of care delivery.Telehealth integration within the EHR and
patient portals is more critical than ever, as consumers’ expectation
for virtual care continues to grow. According to American Well’s
2019 Consumer Survey, consumers are more willing to switch to a
primary care provider that is offering video visits, especially
among patients in the age range of 45-64. The integration of
telehealth as part of the EHR and patient portal workflow
empowers providers to easily incorporate video as part of care
delivery, extending their reach, while also making it easy for
patients to access care.
For more details, please click the link below:
https://www.americanwell.com/press-release/american-well-integrates-with-epic-ehr-supporting-video-visits-in-mychart-and-in-hyperspace-provider-wor
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Datameer X Accelerates Machine Learning Analytics and
Increases Model Accuracy
Datameer, the world’s leading data preparation and analytics
solution, announced the general availability of Datameer X, a
new release of the company’s industry-leading data preparation
and exploration software built for data scientists and machine
learning engineers. Now, organizations can speed up machine
learning analytics cycles and create robust data flows that feed
more data into machine learning models to increase their
accuracy. In the data-driven world, companies are increasingly
investing in artificial intelligence and machine learning. IDC
predicts that spending on cognitive and AI systems will grow to
$77.6 billion by 2022, more than tripling from the $24 billion
the market realized in 2018. Yet machine learning analytic
cycles remain hindered as data scientists still spend up to 90
percent of their time exploring and preparing data to feed their
AI and machine learning processes. Making matters worse,
many of them aren’t using the best data to make their models
more effective and accurate.
For more details, please click the link below:
https://www.datameer.com/news/datameer-x-accelerates-machine-learning-analytics/
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Hitachi Vantara Brings Industrial IoT to the Production Floor
WithLumada Manufacturing Insights
Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd.
announced Lumada Manufacturing Insights, a suite of industrial
internet-of-things (IoT) solutions that empower the
manufacturing industry to achieve transformative outcomes
from data-driven insights. Using artificial intelligence (AI),
machine learning (ML) and DataOps, Lumada Manufacturing
Insights optimizes machine, production and quality outcomes to
set the foundation of digital innovation that is essential to
Manufacturing 4.0.Lumada Manufacturing Insights applies data
science rigor to drive continuous improvement opportunities
based on predictive and prescriptive analytics. The solution
integrates with existing applications and delivers actionable
insights without the need for a rip-and-replace change of costly
manufacturing equipment or applications. Lumada
Manufacturing Insights supports a variety of deployment
options and can run on-premises or in the cloud.
For more details, please click the link below:
https://www.hitachivantara.com/en-us/news-resources/press-releases/2019/gl190910.html
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Software Ag’s Trendminer Latest Releases Enables An Analytics-Driven
“Production Cockpit” For Process Manufacturing Companies
TrendMinerNV, a Software AG company, announced the
availability TrendMiner 2019.R3. This latest release of TrendMiner
allows process manufacturing enterprises to build an
analytics-driven Production Cockpit. The Production Cockpit
analyzes the live production process, compares its progress to
historical production runs and displays diagnostics, quality status
and predictions to production operators or management through
individually designed dashboards. It also streamlines the flow of
information between shifts, from shift teams to engineers and can
provide live production views and historical analysis from the most
remote factory to expertise located anywhere giving them the
power to make informed decisions rapidly. This latest TrendMiner
release is of particular interest to companies in the chemicals, oil &
gas, water & wastewater, utilities, pharmaceuticals, food
processing and metals & mining sectors.
For more details, please click the link below:
https://www.softwareag.com/corporate/company/press/news/dyn_press?id=186452-158077&isMobile=False
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Stibo Systems Releases Latest Industry Leading Master Data
Management Offering
TrendMinerNV, a Software AG company, announced the
availability TrendMiner 2019.R3. This latest release of TrendMiner
allows process manufacturing enterprises to build an
analytics-driven Production Cockpit. The Production Cockpit
analyzes the live production process, compares its progress to
historical production runs and displays diagnostics, quality status
and predictions to production operators or management through
individually designed dashboards. It also streamlines the flow of
information between shifts, from shift teams to engineers and can
provide live production views and historical analysis from the most
remote factory to expertise located anywhere giving them the
power to make informed decisions rapidly. This latest TrendMiner
release is of particular interest to companies in the chemicals, oil &
gas, water & wastewater, utilities, pharmaceuticals, food
processing and metals & mining sectors.
For more details, please click the link below:
https://www.softwareag.com/corporate/company/press/news/dyn_press?id=186452-158077&isMobile=False
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Stibo Systems Releases Latest Industry Leading Master Data
Management Offering
Stibo Systems, the only master data management (MDM) company
focused on putting Your business first, has introduced the latest
version of its industry-leading integrated suite of multidomain
MDM solutions. The 9.2 release incorporates machine learning for
enhanced data quality and operational agility, and brings new
capabilities specific to individual solutions, including product data
syndication and embedded analytics. The update offers significant
advancements to the underpinning platform, including unmatched
extendibility through its open Application Program Interface (API),
which makes data more actionable, further optimizing real-time
decision making.This latest release delivers key innovations that
speed customers’ time to value, with increased performance and
unmatched scalability across multiple data domains. Innovation
highlights include machine learning to automate error-prone
manual tasks, streamlining product onboarding for manufacturers
and retailers alike.
For more details, please click the link below:
https://www.stibosystems.com/press-releases/stibo-systems-releases-latest-industry-leading-master-data-management-offering
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Newest Tableau Release Expands AI-Powered Analytics with
Explain Data
Tableau Software, the leading analytics platform, announced the
general availability of Explain Data, a new capability built directly
in Tableau that enables people to experience the power of advanced
statistical analysis with a single click. With no complex data
modeling or data science expertise required, anyone is able to
instantly uncover AI-driven insights about their data. Explain Data
uses sophisticated statistical algorithms to analyze all available
data on behalf of the analyst and automatically explain the most
relevant factors driving any given data point. In doing so, Explain
Data brings powerful analytics to more people and helps them
discover insights that would be difficult or time-consuming to
find.Explain Data accelerates the analytical process and helps
people quickly discover and understand the factors influencing
changes within their data - with no set up, data prep or data
modeling required. Traditionally, to understand the cause driving a
particular data point or outlier, people must manually determine
and validate the potential explanations, a process that can be time
consuming and miss plausible answers.
For more details, please click the link below:
https://www.tableau.com/about/press-releases/2019/newest-tableau-release-expands-ai-powered-analytics-explain-data
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InfoworksDataFoundry Available on Google Cloud
Platform
Infoworks.io, a leader in Enterprise Data Operations
and Orchestration (EDO2) systems, announces the
availability of InfoworksDataFoundry on Google Cloud
Platform (GCP). DataFoundry accelerates the
implementation of cloud analytics projects running on
GCP by automating and accelerating development and
orchestration of data and analytics pipeline projects at
scale. DataFoundry is used by some of the world’s
largest enterprises to achieve unprecedented levels of
analytics agility by reducing the time and skill level
needed to launch analytics use cases by providing a
no-code environment. For those attending Strata Data
Conference in New York this week interested in
learning more, please visit Infoworks at booth #931 at
JavitsCenter.
For more details, please click the link below:
https://www.infoworks.io/news-article/infoworks-datafoundry-available-on-google-cloud-platform
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Rewards & Recognition Updates
Digital Customer Experience
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Veritas Delivers Cloud-Agnostic, Hybrid IT for VMware with
Veritas Enterprise Data Services Platform
Veritas Technologies, a worldwide leader in enterprise data
protection and software-defined storage, announced the
availability of its Enterprise Data Services Platform for
VMware environments running on-prem or in any of the major
clouds including Amazon Web Services (AWS), Microsoft
Azure and Google Cloud Platform. Veritas’ integrated solutions
enable VMware users to manage the availability of
business-critical services at the application layer, leverage
flexible data protection with granular or at-scale recovery
irrespective of where or in what cloud VMware runs, and gain
the insights to optimize the management of their entire
hybrid/multi-cloud environment from a single view. Veritas
recently launched its Enterprise Data Services Platform, which
is a unified set of technologies designed to abstract the
complexity of data and infrastructure management from
enterprise IT.
For more details, please click the link below:
https://www.veritas.com/news-releases/2019-08-21-veritas-delivers-cloud-agnostic-hybrid-it-for-vmware-with-veritas-enterprise-data-services-platform
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Gainsight Recognized in the 2019 Forbes Cloud 100 List
for Fourth Consecutive Year
Gainsight™, the Customer Success company, has been named
to the Forbes 2019 Cloud 100, the definitive list of the top 100
private cloud companies in the world, published by Forbes in
collaboration with Bessemer Venture Partners and Salesforce
Ventures. This is the fourth consecutive year Gainsight has been
named on a Forbes Cloud 100 list.As part of the rigorous
selection process for the Forbes 2019 Cloud 100, Bessemer
Venture Partners received submissions from hundreds of cloud
startups. The Cloud 100 Judging Panel, made up of public cloud
company CEOs, reviewed the data to select, score, and rank the
top 100 private cloud companies from all over the world. The
evaluation process involved ranking companies across four
factors: Market leadership (35%), estimated valuation (30%),
operating metrics (20%), and people & culture (15%).
For more details, please click the link below:
https://www.gainsight.com/press/release/gainsight-recognized-in-the-2019-forbes-cloud-100-list-for-fourth-consecutive-year/
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Qualtrics Named Top 10 HR Software Provider in
Newsweek’s “Best Business Tools” Ranking
Qualtrics, the leader in experience management, announced that
its employee experience product line, QualtricsEmployeeXM
™, was named a top 10 HR Software provider in Newsweek’s
inaugural Best Business Tools list. Qualtrics was the only
employee engagement and experience provider listed as a top
HR software. The list recognizes the best providers of business
software and software services across 54 categories. The Best
Business Tools were selected based on a nationwide survey of
more than 10,000 professionals, conducted by Statista. Each
provider was rated in several criteria, including: trust, service
promise, reliability, security, improvement, and
satisfaction.Built on the Qualtrics Experience Management
(XM) Platform™, EmployeeXM is an intelligent software
solution that closes experience gaps by gathering feedback
across the entire employee lifecycle.
For more details, please click the link below:
https://www.qualtrics.com/news/qualtrics-named-top-10-hr-software-provider-in-newsweeks-best-business-tools-ranking/
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Talkdesk is named to the 2019 Forbes Cloud 100
Talkdesk®, Inc., the cloud contact center for innovative enterprises, has
been named to the Forbes 2019 Cloud 100, the definitive ranking of the top
100 private cloud companies in the world. The Forbes 2019 Cloud 100 is
published by Forbes in partnership with Bessemer Venture Partners and
Salesforce Ventures.Talkdesk Enterprise Cloud Contact Center empowers
companies to make customer experience their competitive advantage. With
enterprise-class performance and consumer-like ease of use, Talkdesk
easily adapts to the evolving needs of sales and support teams and their
end-customers, resulting in increased customer satisfaction, productivity
and cost savings. Combining enterprise performance with consumer-like
ease of use through cloud-native architecture, Talkdesk makes contact
center operations agile to easily adapt to the constantly evolving landscape
of customer service.As part of the rigorous selection process for the Forbes
2019 Cloud 100, Bessemer Venture Partners received submissions from
hundreds of cloud startups. The Cloud 100 Judging Panel, made up of
public cloud company CEOs, reviewed the data to select, score, and rank
the top 100 private cloud companies from all over the world.
For more details, please click the link below:
https://www.talkdesk.com/news-and-press/press-releases/talkdesk-is-named-to-the-2019-forbes-cloud-100/
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Talkdesk Receives 2019 Contact Center Technology Award from
CUSTOMER Magazine
Talkdesk®, Inc., the cloud contact center for innovative enterprises,
announced that TMC, a global, integrated media company, has named
Talkdesk Enterprise Cloud Contact Center as a 2019 Contact Center
Technology Award winner, presented by CUSTOMER
magazine.Talkdesk Enterprise Cloud Contact Center empowers
companies to make customer experience their competitive advantage.
With enterprise-class performance and consumer-like ease of use,
Talkdesk easily adapts to the evolving needs of sales and support teams
and their end-customers, resulting in increased customer satisfaction,
productivity and cost savings. Combining enterprise performance with
consumer-like ease of use through cloud-native architecture, Talkdesk
makes contact center operations agile to easily adapt to the constantly
evolving landscape of customer service.This 14th-annual Contact
Center Technology Award, presented by CUSTOMER Magazine,
honors vendors and technologies that have embraced technology as a
key tool for customer service excellence. This award distinguishes
their success as innovators, thought leaders, and market movers in the
contact center and customer care industries.
For more details, please click the link below:
https://www.talkdesk.com/news-and-press/press-releases/talkdesk-receives-2019-contact-center-technology-award-from-customer-magazine/
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NICE Wins Four Globee® Awards for Setting the Industry
Benchmark for Excellence
Talkdesk®, Inc., the cloud contact center for innovative enterprises,
announced that TMC, a global, integrated media company, has named
Talkdesk Enterprise Cloud Contact Center as a 2019 Contact Center
Technology Award winner, presented by CUSTOMER
magazine.Talkdesk Enterprise Cloud Contact Center empowers
companies to make customer experience their competitive advantage.
With enterprise-class performance and consumer-like ease of use,
Talkdesk easily adapts to the evolving needs of sales and support teams
and their end-customers, resulting in increased customer satisfaction,
productivity and cost savings. Combining enterprise performance with
consumer-like ease of use through cloud-native architecture, Talkdesk
makes contact center operations agile to easily adapt to the constantly
evolving landscape of customer service.This 14th-annual Contact
Center Technology Award, presented by CUSTOMER Magazine,
honors vendors and technologies that have embraced technology as a
key tool for customer service excellence. This award distinguishes
their success as innovators, thought leaders, and market movers in the
contact center and customer care industries.
For more details, please click the link below:
https://www.talkdesk.com/news-and-press/press-releases/talkdesk-receives-2019-contact-center-technology-award-from-customer-magazine/
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Opera wins the Red Dot Award for good design of the
world’s first gaming browser, Opera GX
Opera GX launched during the E3 gaming convention in
Los Angeles to much acclaim from the press and gamers
alike. Now it is also receiving professional recognition in
the form of one of the world’s most prestigious design
awards: the Red Dot. Opera’s newest browser is tailored
to the specific needs of PC gamers. It lets them control
their computer’s CPU and memory usage to make their
gaming and streaming smoother. It also features Twitch
integration, a gaming-inspired design and numerous
customization options.The competition for the Red Dot
Award was fierce. An international jury took several days
to discuss and assess a total of 8,697 entries to ultimately
select the best ones for an award. Opera GX was awarded
a Red Dot in the Interface and User Experience Design
category.
For more details, please click the link below:
https://press.opera.com/2019/09/05/opera-gx-red-dot/
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Verint’s Conversational AI Wins Top Honors in Awards for
Excellence, Innovation
Verint® Systems Inc. The Customer Engagement Company™, announced
that its leadership in the artificial intelligence (AI) market has again been
recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual
Assistant (IVA), a conversational AI solution that helps companies extend
self-service options across the channels their customers prefer, was named
“Best Chatbot Solution” for 2019 in the annual awards*. Verint’s IVA
capabilities are the story of success behind SGT STAR, the U.S. Army’s
IVA that meets with about 900 people a day online and has generated more
than 11,000 leads for the Army’s recruiting team. The same Verint
capabilities power IVAs launched by many other organizations across a
wide range of industries. The Verint conversational AI platform, part of the
company’s Intelligent Self-Service offerings, is helping organizations
increase self-service capabilities that automate simple tasks and empower
customers to help themselves while freeing agents to deal with higher
value issues and achieving new levels of excellence in customer service.
For more details, please click the link below:
https://www.verint.com/press-room/2019-press-releases/verints-conversational-ai-wins-top-honors-in-awards-for-excellence-innovation/
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American Well® Awarded North American Company of the
Year by Frost and Sullivan
Based on its recent analysis of the North American telehealth services
market, Frost & Sullivan recognizes Boston-based American Well® with
the 2019 North America Company of the Year Award for extending access
to high-quality care to people anywhere. The company’s approach to
healthcare delivery connects and engages all healthcare stakeholders
through a single telehealth platform covering software, hardware, and
services, across the care continuum. American Well is continuously
expanding its programs, services, and partners, making significant strides
in the telehealth services market and supporting the shift to value-based
care delivery. American Well operates mainly in the United States (US),
serving all 50 states, and supports providers, insurers, patients, and
innovators to enhance patients’ access to affordable, quality care services.
The company offers a single, comprehensive platform that properly
leverages best-in-class software and hardware solutions and
telehealth-centric services—both provider-to-patient and
provider-to-provider modules—to enable a range of telehealth needs from
urgent to acute and post-acute care, as well as chronic care management
and healthy living.
For more details, please click the link below:
https://www.americanwell.com/press-release/american-well-applauded-by-frost-sullivan-for-driving-telehealths-next-growth-wave-with-its-pioneering-strategy/
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American Well® Named to the 2019 Forbes Cloud 100
National telehealth leader American Well® announced
that it has been named to the Forbes 2019 Cloud 100, the
definitive ranking of the top 100 private cloud companies
in the world, published by Forbes in partnership with
Bessemer Venture Partners and Salesforce Ventures.As
part of the rigorous selection process for the Forbes 2019
Cloud 100, Bessemer Venture Partners received
submissions from hundreds of cloud startups. The Cloud
100 Judging Panel, made up of public cloud company
CEOs, reviewed the data to select, score, and rank the top
100 private cloud companies from all over the world. The
evaluation process involved ranking companies across
four factors: market leadership (35%), estimated valuation
(30%), operating metrics (20%), and people & culture
(15%).
For more details, please click the link below:
https://www.americanwell.com/press-release/american-well-named-to-the-2019-forbes-cloud-100/
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Collibra Named to the Forbes Cloud 100 for Third
Consecutive Year
Collibra, the Data Intelligence company, has been named to the Forbes
2019 Cloud 100, the definitive ranking of the top 100 private cloud
companies in the world, published by Forbes in partnership with Bessemer
Venture Partners and Salesforce Ventures. Collibra was ranked 54 on the
list, representing a 26 spot improvement over 2018.The past year marked a
period of accelerated growth for Collibra including $100 million in funding
led by CapitalG, surpassing $1 billion in valuation and the acquisition of
SQLdep, a leading SaaS provider of automated data lineage. In June 2019,
Collibra CEO and cofounder Felix Van de Maele was named the 2019 EY
Technology Entrepreneur of the Year® in New York. As part of the
rigorous selection process for the Forbes 2019 Cloud 100, Bessemer
Venture Partners received submissions from hundreds of cloud startups.
The Cloud 100 Judging Panel, made up of public cloud company CEOs,
reviewed the data to select, score, and rank the top 100 private cloud
companies from all over the world. The evaluation process involved
ranking companies across four factors: market leadership (35%), estimated
valuation (30%), operating metrics (20%) and people & culture (15%).
For more details, please click the link below:
https://www.collibra.com/pressroom/collibra-named-to-the-forbes-cloud-100-for-third-consecutive-year/
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Databricks Named to the 2019 LinkedIn Top Startups List
Databricks, the leader in Unified Analytics and founded by the original
creators of Apache Spark™, announced that it has been named to the 2019
LinkedIn Top Startups list, which ranks the 50 hottest startups to work for
that are growing fast and attracting top talent. This is the second
consecutive year the company has been recognized by LinkedIn as a Top
Startup. The LinkedIn Top Startups list is derived from a blended score
looking at factors including employment growth, engagement with the
company and its employees, job interest, and the ability to attract top
talent, and is informed by the billions of actions taken by more than 630+
million members on LinkedIn. Databricks has experienced extreme
business growth with more than 900 employees worldwide, nearly 500 of
which joined in the last year across various regions. In addition to
Databricks’ roots in North America, the company has expanded its business
across Asia Pacific and Europe, including investments in an European
Development Center in Amsterdam. Databricks’ team is dedicated to
solving tough data problems that challenge organizations worldwide. Over
5,000 organizations have leveraged Databricks’ Unified Analytics Platform
to unify disparate data teams and technologies to make artificial
intelligence achievable.
For more details, please click the link below:
https://databricks.com/company/newsroom/press-releases/databricks-named-to-the-2019-linkedin-top-startups-list
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Dataminr Named to the 2019 Forbes Cloud 100 Ranking
For the third consecutive year, Dataminr has been named to the
Forbes 2019 Cloud 100, the definitive ranking of the top 100
private cloud companies in the world, published by Forbes in
partnership with Bessemer Venture Partners and Salesforce
Ventures. As part of the rigorous selection process for the
Forbes 2019 Cloud 100, the judging panel, made up of public
cloud company CEOs, reviewed the data to select, score, and
rank the top 100 private cloud companies from all over the
world. The evaluation process involved ranking companies
across four factors: market leadership (35%), estimated
valuation (30%), operating metrics (20%), and people & culture
(15%).Dataminr’s advanced AI platform detects the earliest
signals on real-time events and risks from within the
increasingly diverse and complex landscape of publicly
available information. This early detection capability enables
more effective risk mitigation strategies, faster response, and
better crisis management for organizations across the globe.
For more details, please click the link below:
https://www.dataminr.com/press/dataminr-named-to-the-2019-forbes-cloud-100-ranking
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Dataminr Ranked Number 5 on the Forbes AI 50 List
Dataminr has been ranked number 5 on the inaugural Forbes
AI 50 list, a definitive ranking of the most promising private
artificial intelligence (AI) companies in the U.S. The list is
published by Forbes in partnership with Meritech Capital.
The Forbes editorial team recognized that AI technology is
driving advancements in every industry, but it can be
challenging to pinpoint which businesses are actually using
such technology in transformative and measurable ways. The
Forbes AI 50 identifies companies at the forefront of the
field, for whom AI is at the heart of their products and
services.Dataminr was founded in 2009 to create the first AI
platform capable of processing streaming public datasets,
detecting the earliest data patterns of global events, and
delivering actionable alerts to private and public sector
organizations.
For more details, please click the link below:
https://www.dataminr.com/press/dataminr-ranked-number-5-on-the-forbes-ai-50-list
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Customer Success Updates
Digital Customer Experience
Industry

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Pizza Hut USA Chooses Medallia as Customer
Experience Platform
Medallia, Inc., the global leader in experience management,
announced that Pizza Hut USA has selected Medallia as their
customer experience platform of choice. Pizza Hut is the
leader in the quick service restaurant space, and has selected
Medallia to reimagine customer experience and improve the
journey customers have with their brand.Medallia (NYSE:
MDLA) is the pioneer and market leader in Experience
Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the
understanding and management of experience for customers,
employees and citizens. Medallia captures experience
signals created on daily journeys in person, digital and IoT
interactions and applies proprietary AI technology to reveal
personalized and predictive insights that can drive action
with tremendous business results.
For more details, please click the link below:
https://www.medallia.com/press-release/pizza-hut-usa-chooses-medallia-as-customer-experience-platform/
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Urban Outfitters Selects Qualtrics to Advance Customer
Experience Leadership in Retail
Qualtrics, the leader in experience management, announced that
Urban Outfitters has selected QualtricsCustomerXM™ to
optimize the retailer’s global customer experience program
across its physical stores and digital channels. Urban Outfitters
will centralize customer data collected from its existing
operational systems and customer feedback, including
consumer insights, on the Qualtrics XM Platform. By
combining operational data (O-data™) and experience data
(X-data™) in one place, Urban Outfitters will be able to quickly
take action on insights to improve the customer experience and
create positive business outcomes. Urban Outfitters will use
QualtricsCustomerXM to enable leaders and managers to
understand customer sentiments and perceptions at every
meaningful moment along the customer journey. Urban
Outfitters will be able to collect feedback beyond surveys, run
text and sentiment analysis on their X-data, and take action on
customer insights to close feedback loops.
For more details, please click the link below:
https://www.qualtrics.com/news/urban-outfitters-selects-qualtrics-to-advance-customer-experience-leadership-in-retail/
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Ananda Development Chooses QualtricsEmployeeXM to Design and
Deliver Exceptional Employee Experiences
Qualtrics, the leader in experience management (XM), announced
that Ananda Development (Ananda), Thailand’s leading real estate
developer, has selected QualtricsEmployeeXM to design and
deliver a better experience for its 1,300-strong workforce in the
country. Implementing QualtricsEmployeeXM is a key milestone
in Ananda’s mission to consistently bring urban living innovations
and partnerships to market in Thailand. The insights will be used to
help fuel the company’s rapid growth and strengthen its position as
a leading employer of choice. Ananda will use the Qualtrics
platform to capture and measure employee experience data
(X-data) – the opinions, beliefs, and sentiments of employees –
more frequently across the entire employee lifecycle. Business
leaders and HR managers are given access to X-data through
personalised dashboards allowing them to view feedback in one
place and create engagement plans aligning with the company’s
innovation objectives. QualtricsEmployeeXM complements
Ananda’s existing SAP SuccessFactors platform, and represents
one of the first joint deals between Qualtrics and SAP in the region
following SAP’s acquisition of Qualtrics. By combining X-data
from Qualtrics with operational data (O-data) from SAP
SuccessFactors, Ananda will better understand the drivers behind
its employee experience and how they may impact business
performance.
For more details, please click the link below:
https://www.qualtrics.com/news/ananda-development-chooses-qualtrics-employeexm-to-design-and-deliver-exceptional-employee-experiences/
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Broad River Retail Taps QualtricsCustomerXM to Deliver
Breakthrough Customer Experiences
Qualtrics, the leader in experience management, announced that
Broad River Retail (BRR), the nation’s largest independently
owned and operated Ashley HomeStore licensee in the United
States, has selected QualtricsCustomerXM™ to drive their
customer experience program across 21 Ashley HomeStores in
the Carolinas and Georgia. BRR will manage and track
hundreds of thousands of customer interactions in-store, online,
and across the company’s customer experience, home delivery,
and service center divisions on the Qualtrics XM Platform
™.With CustomerXM, BRR will evaluate the current customer
experience across all 21 Ashley HomeStores, identify
experience gaps, and determine the actions that will have the
most significant impact on the overall customer and employee
experience. With easy-to-use dashboards and the Qualtrics XM
mobile app, BRR will be able to make customer experience
management a part of the daily routine of hundreds of its team
members by proactively surfacing insights and recommended
actions, tailored by role and location, from the leadership team
to the front line.
For more details, please click the link below:
https://www.qualtrics.com/news/broad-river-retail-taps-qualtrics-customerxm-to-deliver-breakthrough-customer-experiences/
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Royal Care Connect Selects Qualtrics To Simplify and
Improve Patient Experience
Royal Care Connect announced it has selected Qualtrics, the
leader in experience management, to help improve patient
experience from admission to discharge. With Qualtrics
Research Core™, Royal can integrate feedback into existing
systems, making patient experience data collection so simple
and adaptable it can be done from the back of an ambulance.
As the last touchpoint on the patient journey, Royal holds a
unique position to capture patient feedback regarding their
hospital stay while the experience is still fresh. From a
neutral-party perspective, the ambulance company has an
opportunity to gather clear feedback from patients who won’t
feel like their response will have an effect on the care they
receive.Research Core is part of the Qualtrics XM Platform™,
which is used by millions of experience management
professionals across enterprises, governments, research
agencies, and academic institutions. Its innovative technology
provides quality insights in real-time to healthcare
organizations, allowing them to improve patient experience
with more accurate data.
For more details, please click the link below:
https://www.qualtrics.com/news/royal-care-connect-selects-qualtrics-to-simplify-and-improve-patient-experience/
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Weekendesk, leading travel services provider, reserves
Talkdesk for cloud contact center solutions
Talkdesk®, Inc., the cloud contact center for innovative enterprises,
announced Weekendesk selected Talkdesk as its contact center
solutions provider. Weekendesk chose to make customer experience its
differentiator in the competitive travel industry with
TalkdeskEnterprise Cloud Contact Center for its seamless integration
with Salesforce, real-time reporting and ironclad privacy and security
compliance. The leading online travel agency for weekend sales and
thematic experiences with offices in Paris and Barcelona, Weekendesk
needed to upgrade its contact center operations to improve efficiency,
system integrations and adhere to payment processing
regulations.Integration with Weekendesk’s existing Salesforce CRM
database, without significant system reconfigurations and associated
upgrade costs, was a key component in its selection of Talkdesk. With
seamless integration through Talkdesk for Salesforce, screen pops
automatically provide Weekendesk agents with customer information,
allowing them to focus on the caller and provide a fast, effective and
personalized customer experience. Streamlined configuration and
simple, self-service set up offers Weekendesk complete control over
their contact center settings to continually improve customer
experience.
For more details, please click the link below:
https://www.talkdesk.com/news-and-press/press-releases/weekendesk-leading-travel-services-provider-reserves-talkdesk-for-cloud-contact-center-solutions/
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Jumio Joins NICE Actimize’s X-Sight Marketplace, the Industry’s First
Financial Crime Management Ecosystem
NICE Actimize, a NICE business and the leader in autonomous
financial crime management, announced that Jumio, a global
leader in AI-powered identity verification, has joined the
X-Sight Marketplace, the industry's first financial crime risk
management-focused ecosystem designed to assist financial
services organizations evaluate new point solutions and move to
stay on top of a challenging regulatory and criminal
environment. The X-Sight Marketplace leverages the X-Sight
Platform-as-a-Service and further expands the functionality
offered by the platform. The NICE Actimize X-Sight
Platform-as-a-Service offers a single, unified, cost-effective
way for financial service organizations to rapidly innovate and
to introduce new services while supporting best-in-class
financial crime, risk and compliance management capabilities.
For more details, please click the link below:
https://www.niceactimize.com/press-releases/Jumio-Joins-NICE-Actimizes-XSight-Marketplace-the-Industrys-First-Financial-Crime-Management-Ecosystem-283
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Steele Compliance Joins NICE Actimize’s X-Sight Marketplace, the
Industry’s First Financial Crime Management Ecosystem
NICE Actimize, a NICE business and the leader in autonomous
financial crime management, announced that Transparint, a Steele
Compliance Solutions, Inc. company, and a leading provider of
real-time monitoring and search tools for negative news, watchlist,
sanction, and politically exposed persons data for AML and financial
crime compliance professionals, has joined the X-Sight Marketplace,
the industry's first financial crime risk management-focused ecosystem
designed to assist financial services organizations evaluate new point
solutions and move to stay on top of a challenging regulatory and
criminal environment. The X-Sight Marketplace leverages the X-Sight
Platform-as-a-Service and further expands the functionality offered by
the platform. The NICE Actimize X-Sight Platform-as-a-Service offers
a single, unified, cost-effective way for financial service organizations
to rapidly innovate and to introduce new services while supporting
best-in-class financial crime, risk and compliance management
capabilities.
For more details, please click the link below:
https://www.niceactimize.com/press-releases/Steele-Compliance-Joins-NICE-Actimizes-XSight-Marketplace-the-Industrys-First-Financial-Crime-Management-Ecosystem-284
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Partnership Ecosystem Updates
Digital Customer Experience
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EY Joins the Qualtrics Partner Network to Help Companies
Drive HR Transformation with Experience Management
Qualtrics, the leader in experience management, announced at
SuccessConnect Las Vegas that Ernst & Young LLP, a member of the
global EY organization (EY), which is a global leader in assurance,
tax, transaction and advisory services, has signed an agreement to join
the Qualtrics Partner Network (QPN), paving the way for other
members of the global EY organization to join the QPN through
similar local agreements and leverage the global EY-SAP alliance
relationship. Membership in QPN will enable EY to help companies
drive HR transformation in the experience economy. As a Qualtrics
collaborator, EY will deliver experience management leading practices
and solutions to clients through its People Advisory Services
capabilities and its Workforce of the Future solutions. EY clients will
be able to combine experience data (X-data™) and operational data
(O-data™) from their HR system of choice on the Qualtrics XM
Platform™ to get a holistic view of their employee experience. Ranked
for the last 20 years on FORTUNE’s “100 Best Companies to Work
For®” list, EY will be uniquely positioned to help companies attract,
engage, and retain employees. EY is the first QPN member to adopt
the QualtricsEmployeeXM™ product across their organization.
For more details, please click the link below:
https://www.qualtrics.com/news/ey-joins-the-qualtrics-partner-network-to-help-companies-drive-hr-transformation-with-experience-management/
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NICE inContact Announces New Partnerships in Australia Including
Converged Communication Network Applications and Byte
NICE inContact, a NICE business, announced the addition of
multiple new partnerships in Australia which will bring NICE
inContactCXone – the world's #1 cloud customer experience
platform – to contact center customers throughout the region.
Converged Communication Network Applications Pty Ltd (CCNA)
and Byte, among others, join hundreds of NICE inContact global
partners with go to market, operations and services teams across
the Americas, EMEA and APAC. These partnerships combined
with NICE inContactCXone and global service teams support
local, regional and multinational customers of all sizes. To meet
NICE inContact Certified Implementation Partner standards for
exceptional service, individuals of NICE inContact partners must
demonstrate an in-depth working knowledge of CXone application
functionality to solve a variety of business problems. Certified
Implementation Partners are required to complete an extensive
online eLearning curriculum and instructor led training that teaches
proven success factors for CXone implementation and design, as
well as pass an exam that tests for readiness to successfully deploy
CXone cloud customer experience platform.
For more details, please click the link below:
https://www.nice.com/engage/press-releases/NICE-inContact-Announces-New-Partnerships-in-Australia-Including-Converged-Communication-Network-Applications-and-Byte-742
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Hybrid IT Services Provider Ensono Selects Radware To Deliver
Cloud Security Services
Radware®, a leading provider of cyber security and application
delivery solutions, partnered with Ensono, a leading hybrid IT
services provider, to offer cloud security services across its client
base. The solution includes Radware’s always-on Cloud
Distributed Denial of Service (DDoS) Protection service for
multiple data centers complimenting Radware’s Cloud Web
Application Firewall (WAF) service for mission critical
applications hosted in a mix of Ensono-managed private data
centers and public cloud environments.Insurance is a highly
regulated industry within the U.S. One insurance provider found
that its existing DDoS and WAF solutions could not keep up with
the increasing demand for more rigorous application security
requirements, stringent compliance controls and more granular
reporting. It turned to its cloud hosting provider, Ensono, which is
a long-standing Radware partner, to seek a superior solution that
could exceed its compliance requirements and scale with its
growth. Ensono and Radware offer a robust, always-on cloud
DDoS protection service that provides clients with a no-latency
solution for protection from Zero Day and SSL attacks.
For more details, please click the link below:
https://www.radware.com/newsevents/pressreleases/2019/ensono-selects-radware-cloud-security
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Virgin Trains becomes first company in the world to use RCS-based
messages commercially for customer campaigns
Rich Communications Services (RCS) messaging is a new
mobile industry communications standard that allows Virgin
Trains to send rich ‘Chat’ to help deliver seamless customer
journeys Virgin Trains has partnered with Vodafone and
OpenMarket to become the first company in the world to roll
out the latest RCS-based ‘Chat’ service as a customer
communications channel on a commercial basis. Hailed as ‘Text
Messaging 2.0’, ‘Chat’ transforms the way in which companies
communicate with customers, and this service places Virgin
Trains at the global cutting edge of communications technology.
RCS-based Chat messages carry much more information than
an SMS message, enabling Virgin Trains to send photos, videos,
audio and messages containing easy-to-select buttons to
customers. Initially the technology will be used to provide
onward journey information to its London Euston-bound
passengers. Chat messages are sent to customers’ smartphones
around 10 minutes before they arrive into the station and
provide the latest updates for London Underground services.
Customers can simply tap a button within the message to find
out more detailed information from TfL – providing simple
information to help with their onward journey.
For more details, please click the link below:
https://www.openmarket.com/press/mobile-messaging-smartphone-age-arrives-virgin-trains-becomes-first-company-world-use-rcs-based-messages-commercially-customer-campaigns/
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City of Barrie Automates Customer Service Operations with Verint
Solutions and Expands Digital Services
Verint® Systems Inc., The Customer Engagement Company™,
announced that the City of Barrie, Ontario, is partnering with
Verint to simplify, modernize and automate its customer service
operations for improved overall customer experience and
employee satisfaction. Using Verint’s Engagement Management
offerings for government and public sector,* Barrie aims to
expand access and support for its citizens across all channels,
including the city’s customer portal and online forms and web
chat.The City of Barrie will use Verint’s digital engagement
platform to provide streamlined, more modern services to
citizens online, across a range of service areas—business
license renewal, purchase of transit passes, payment of water
bills and other key city services. City employees will also gain
support in front-office and back-office functions to optimize
processes on the phone, online and in person.A suburb of
Toronto, the City of Barrie has a population of nearly 150,000,
outpacing the national growth rate in recent years. Along with
that growth, the City’s leaders have developed a strategy to take
its customer service practices to the next level—with an
emphasis on self-service to speed interactions and make them
more efficient for customers.
For more details, please click the link below:
https://www.verint.com/press-room/2019-press-releases/city-of-barrie-automates-customer-service-operations-with-verint-solutions-and-expands-digital-services/
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Attivio and Alcor Partner to Enrich Employee and Customer
Experiences with AI-Powered Answers and Insights
Attivio, the leading AI-powered answers and insights
provider, announced it has formed a partnership with Alcor
Solutions Inc., a global cloud advisory and implementation
services company. As a partner, Alcor will be leveraging
Attivio's Elevate™ for ServiceNow applications to further
their commitment of delivering transformative solutions to
their client base. Together, the companies will help
organizations transform their employee and customer
experiences by providing timely and relevant AI-driven
answers and recommendations from across the enterprise
directly into ServiceNow® solutions, including Enterprise IT
Service Management (ITSM) and HR Service Delivery
(HRSD).As a proven and trusted vendor of AI-powered
answers and insights solutions, Attivio's Elevate suite of
apps delivers the most precise answer, drawing from content
within ServiceNow and external sources such as SharePoint,
Workday, Confluence, and more.
For more details, please click the link below:
https://www.attivio.com/news/press-releases/attivio-and-alcor-partner-enrich-employee-and-customer-experiences-ai-powered
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Snowflake and Fedresults Bring Cloud Smart Technology to
Federal Government
Snowflake, the data warehouse built for the cloud, announced
that it has a public sector distribution relationship with
FedResults, a government-focused IT provider. This partnership
will enable Snowflake and FedResults to provide secure,
powerful, flexible cloud data warehouse and analytics solutions
to federal agencies. Bloomberg Government analysts project
that the U.S. Federal Government will invest more than $93B in
information technology programs in fiscal year 2020. The 2019
Federal Cloud Computing Strategy, Cloud Smart is driving
government agencies to move from antiquated and expensive
legacy storage systems to powerful, agile solutions that take
advantage of the latest in cloud technologies and data analytics.
Advances in AI and machine learning, particularly in the US
Department of Defense, have led agencies to seek emerging
technologies to enable a new level of innovation through data
that previously was not possible.
For more details, please click the link below:
https://www.snowflake.com/news/snowflake-and-fedresults-bring-cloud-smart-technology-to-federal-government/
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Miscellaneous Updates
Digital Customer Experience
Industry

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Qualtrics Demonstrates Continued Investment in Asia
Pacific and Japan
Qualtrics, the leader in experience management, demonstrated
its growing investment and expertise in Asia Pacific and Japan
(APJ) with three new senior appointments to its Research
Services & Strategy team. Lisa Khatri has been promoted to the
new role of Research and Brand Experience Lead in APJ. In her
role, Lisa will provide customers with expert advice and
consulting services to guide, enable and support best in class
Research and Experience Management (XM) programs. She
will also focus on developing and building Qualtrics’ research
and brand capabilities, including brand tracking programs, to
help organisations unlock and integrate the insights needed to
grow their brands in the experience economy.Sam Burgess and
Bill Guo join Qualtrics as Research Experts. They bring almost
30 years’ collective research experience from time at brands
including GfK and FiftyFive5 respectively.
For more details, please click the link below:
https://www.qualtrics.com/news/qualtrics-demonstrates-continued-investment-in-asia-pacific-and-japan/
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ServiceNow Secures FedRAMP High Authorization
ServiceNow, the leading digital workflow company making
work, work better for people, announced that the
ServiceNowGovCommunityCloud has obtained FedRAMP
High Impact Provisional Authority to Operate (P‑ATO) from
the Joint Authorization Board. ServiceNow is only the third
Software‑as‑a‑Service solution provider to obtain a FedRAMP
P‑ATO. This certification will enable federal agencies to move
faster and securely to cloud based solutions. By using
ServiceNow’s automated workflow capabilities, federal
agencies will be able to accelerate their movement of data,
including controlled unclassified and personal identifiable
information, to the cloud.ServiceNow’s achievement of the
FedRAMP High authorization furthers its continued
commitment to the U.S. Government and to becoming a
strategic partner helping governments modernize, drive
efficiency and deliver better experiences for employees and
their citizens.
For more details, please click the link below:
https://www.servicenow.com/company/media/press-room/servicenow-secures-fedramp-high-authorization.html
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Sisense Reaches New Security Standards with ISO 27001
Compliance
Sisense, the world’s leading analytics platform for builders, has
achieved a series of new security compliance standards that will
provide its customers with the highest levels of protection for
their data. Sisense and Periscope Data, who merged with
Sisense this spring, both achieved ISO 27001 compliance, the
internationally recognized standard for information security
programs. ISO 27001 is a systematic approach to managing
sensitive information and assets so they remain secure.
Certifying to ISO 27001 validates that the governance and
oversight of information security management has been
confirmed to keep customer information at a high level of
confidentiality, integrity, and availability. Compliance with
these standards affirms Sisense's commitment to protecting
customer data, and the company’s continual improvement of
security efforts. Sisense continues to invest in various security
capabilities, solutions and features to meet the ever-changing
threat landscape.
For more details, please click the link below:
https://www.newswire.com/news/sisense-reaches-new-security-standards-with-iso-27001-compliance-20998480
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