How To Implement Quality by Iryna Pylypchuk

1. How To Implement Quality
Iryna Pylypchuk

2. Where to start?

3. Where to start?
• Analysis
▫ Learn the product
▫ Review the documents
▫ Ask the questions
▫ Identify the risks

4. What is next?
• Planning
▫ Scope
▫ Approach
▫ Resources

5. What should be defined?

6. Why do we need testing?
• Detect errors in a software product
• Conformance to requirements
• Establishes confidence
• Evaluates quality attributes

7. When to start testing?

8. What is necessary to be tested?

9. How to perform testing?
• Define testing approach
• Follow test policies
• Periodically review the process
• Document workflows
• Follow standards

10. Where testing should be performed

11. Who will perform testing?

12. QC Team
• Smart
• Free to express their feelings
• Enthusiastic
• Ambitious
• With a shifted leadership
• Creative
• Result oriented
• Interested in achieving common goal

13. Team Work

14. Team Work
• How to cooperate?
▫ Create a collaborative climate
▫ Be open to others' ideas and suggestions
▫ Assume good faith
▫ Seek consensus
▫ Establish a communications system

15. Teamwork is also an individual skill
• You must be:
▫ Willing to find problems
▫ Own the problem
▫ Solve the problem

16. Collaboration with the customer

17. Collaboration with the customer
• Main principles:
▫ Review Test Approach with your customer
▫ Update with the progress
▫ Communicate the issues
▫ Confirm the changes to Test Strategy
▫ Be polite, honest and open

18. What documentation does matter?

19. What documentation does matter?
• Requirements
• Test Plan
• Test Design Specification
• Test Case Specification
• Defect Reports
• Test Summary Reports
• Sign Off Checklist

20. What provides direction?

21. Intuition based or…

22. …or Data based

23. Why metrics?
• Metrics reduce arguments based on opinion
• Metrics give you answers what really works
• Metrics show where your strengths are
• Bosses love metrics 

24. Example: Simple Statistics
• QA issues vs. customer tickets
QA
Customer
• Issues found during UAT
Enhancements
UAT defects
Data issues
Existing issues
Defects caused by
enhancements

25. What about self development?
• Learn from others
• Look for greater results
• Share your knowledge
• Participate in webinars/seminars/trainings/IT Weekends
…