Presented by Bram Lerouge at the #futureofit seminar. Doccle is thé Belgian platform where you receive, pay, share and store your administration in one place. More and more energy, telecom and water providers, health insurance, banks, government agencies, job agencies, hospitals, B2B retailers and industries are recognising the simplicity and safety of Doccle.

1. Doccle
Using AI on a large scale @Doccle
IT Works
The Future of IT

3. 70 %

4. Quote Strategy unit of an activemember

5. The pleasure of your personal administration J
Once connected, yourpersonal digital vaultwith a full mobile experience

6. Once connected, your personal digital vault

9. Doccle is the best of all channels in preserving thedigital Company
brand and brings more traffic to the Company portals
• Doccle brings the Company brand actively into the home administration of your
clients
• Doccle creates interactivity where it is not possible in other channels
Brand visibility other portals Brand visibility Doccle
Brand visibility email

10. … + Doccle integrates perfectly in the Company portals. There is no
need to have multiple technical solutions : for use in own portal and
external use
• Doccles Technology platform
• open API’s tointegrate every action alsoin the Company portals or other
applications :
Doccle eMandates
Doccle archive

11. Results
since launch2014

12. 1.251.965 users
100 million transactions

13. internal operational cost savings for distribution of documents,
automatic reconciliation of payments, call deflation, reminders to
clients
0%
50%
100%
150%
Number of late paid invoices
Improvement in payment
behavior
4mths before 4 mths after
-50%

14. Leads to more traffic to your Portals thanks to the new
touchpoints offered by an interactive administration
0%
20%
40%
60%
80%
100%
120%
140%
Traffic To portal
Without Doccle Touchpoints
With Doccle Touchpoints
+17%

15. Better Service: Net Promotor Score
Innovation and social media designed
Doccle platform paves the way for an overall good Company NPS
+10 tot +15

16. AI as core capability
For high growth, interactivityand intelligence

17. Ambition : The third “network” dimension
Where do you connect
& interact easily with
All Friends & Family
Where do you connect
& interact easily with
All Professional relations
Where do you connect
& interact easily with
Your Suppliers &
companies
?

18. Social media selling our data – Is it over?

19. Be a high growth platform with social capabilities that gives real value
back to our communities of businesses and individuals

20. Innovation through the Business model : unique viral Business community model
0
5
10
15
20
25
30
35
40
45
2013 2014 2015 2016 2017
Number of companies 2,8 mio €
rebate

21. The day after Tomorrow Doccle has AI and Augmented information to help you
- in tasks before you know you have to do them
- in finding information before you know you need the information
- in contacting your connected supplier before you know you need him
Innovatewith
conversationalinterfaces
Use Augmented Information
As a new navigation paradigm
Messaging paradigm
I Doccled you Artificial intelligence
Ambition : give back Time and relevance to people

22. Doccle approach to AI
• Define our AI strategy
• Identify 3 key roles for AI to play
• Experiment and scaleup the use of AI
AI as technology lever for
Hyperscalability
AI to support you in every
day tasks
AI for intelligence &
hyperpersonalized
experience

23. Doccle approach to AI
•
AI as technology lever for
Hyperscalability
AI to support you in every
day tasks
AI for intelligence &
hyperpersonalized
experience

24. AI as technology lever for hyperscalable growth
• @Doccle: Community support and Onboardingof customers
• Remove time and space constraints
• No dependency on human capital

25. CIA
-
Customer
Interaction
Agency
Doccle
Community
(gebruikers)
Customer
Interaction
Agents
CEO
IT
(CTO, Interaction
Architect,…)
Communication
Agents
Growth
hacking
team

26. AI enabled chatbots to scale customer support
300.000 users with
2 people
1,2 mio users with
4 people
3,5 mio users with
6 people

27. Oswald’s architecture can be fully deployed on
your premises, without interaction with cloud
servers.
ON PREMISE
Oswald supports multiple languages like
English, Dutch, French, German and more…
MULTILANGUAGE SUPPORT
Comparable functionalites like IBMWatson
Conversation, Google Dialogflow, Microsoft
Luis…
CHATBOT PLATFORM
Oswald can easily be integrated into other
systems, like chat interfaces and datasources.
INTEGRATION
Oswald has a beautiful web-based GUI, but
technical people can also code in Oswald.
BUILT FOR BUSINESS AND IT
Oswald keeps track of the context of the
conversation and uses this in its choiceof
responses.
CONTEXT
Oswald is a software platform to develop, train, test and deploy chatbots. Oswald
has many features and functionalities like advanced machine learning, keyword
extraction, spell correction, context management and easy integrations with front-
and backend systems. Oswald is a platform built for both business and IT.
WHAT IS OSWALD
Approach : Create awareness
- Introductionof technology through use case
- Collaborate with Craftworkz toprevent long
learning cycles

28. Train the AI of Oswald using intents and entities. No need to
understand complex algorithms, just give it examples and the
AI will do its job.
I N T E N T S & E N T I T I E S
Approach : Trainability by non tech team

29. Design conversation flows in the visual scenario builder. No
more complex interfaces, writing code or reading
documentation.
V I S U A L S C E N A R I O B U I L D E R

30. Did something go wrong in the conversation? No problem! Let
one of yourcustomer agents take over. When the customer is
helped, thebot can continue the conversation.
H U M A N TA K E O V E R
Approach : Humans team up with Bot

31. Instead of writing code to interpret the world, let’s write code that can learn to interpret
the world
AI enabled hyperscalable customer onboarding
- Identify areas where new technology allows for
reduction in implementation/integration effort
- Zero implementation onboarding of customers
0
5
10
15
20
25
30
35
40
45
2013 2014 2015 2016 2017
Number of companies

32. AI enabled onboarding
• Technology learnings:
• AI makes choices about extractionof data
• Categorizationby AI engine of real worlddocuments insteadof code
• Indentify extractionstrategy toextract data andcall upon API’s
• Experiment withown data entities for training AI engine : a key challenge

33. Doccle approach to AI
AI as technology lever for
Hyperscalability
AI to support you in every
day tasks
AI for intelligence &
hyperpersonalized
experience

34. • Scan utility tellers
• Claim reimbursments
• Send registeredmails
• Provideinfo to suppliers
• Applications for grants
• …
AI to support you in millions of every day tasks

35. Machine Learning in Computer
Vision

36. From traditional OCR
• Microblink developed cutting-edge mobile OCR technology
• Highly optimised for offline processing on mobile devices
• High accuracy on use-specific documents (standard bills, IDs)

37. To DeepOCR
• Automatic multiple feature extraction
• Scalable for complex images and documents
• High accuracy 90%+

38. Challenges in Machine
Learning
• Data hungry approach and complex data annotation

39. High volume of data is needed
for machine learning!
Annotated data is valuable
data
• Better product
• Higher accuracy
• Scalable on complex problems
• More users
• More data

40. Approach : Cocreate the Learning & training phase

41. • Friendly user fase :
• Friendly users assemble training data through first
version of the app : photos of watermeter, entry of
correct data
• With and without flash
• With and without camera light
• Manual entry of correct data
• Target : 1000 photos
• Beta user fase :
• Betausers further train the AI engine in the app
• Cocreatieserves a communication towardsmost active
users
• Target : 10.000 scans
Approach: Trainingdata collection

42. • Launch :
• App is launched to 1,2 mio users
• Mature use of AI and augmentation
of the physical world
Approach : Launch in production

43. Doccle approach to AI
AI as technology lever for
Hyperscalability
AI to support you in every
day tasks
AI for intelligence &
hyperpersonalized
experience

44. This is what your administrative data looks like

45. This is how your brain works

46. This is how technology support you

47. AI can learn about your personal Mental Model and be a personal assistent
HOW do you think
about your information?
WHEN do you use
what kind of information? WHERE do you need
What kind of data?
PREDICT what information
You will be needing

48. House, Kerkom
Insurances
Banks & loans
To Do
Kids
Water
Electricity
Travel
Travel
Salary
Mobility
Health
Family
We create AI enriched and Augmented
informationin such a way that Dropboxwill
want to buy us …
it’s our ambition to say no

49. Doccle approach to AI
•
AI as technology lever for
Hyperscalability
AI to support you in every
day tasks
AI for intelligence &
hyperpersonalized
experience
Grow awareness towards AI frominternal opportunities to massive opportunities on the outside
There is more to Doccle thanmeets the eye today

50. Thank you !
“ I suggest you google
Doccle today, because you
will probably Doccle
google tomorrow ”
Carl Tilkin-Franssens (CIO Acerta)

51. Contact us:
https://www.linkedin.com/in/itworks
https://twitter.com/itworks
www.itworks.be
Presented at:
The Future of IT
20 September 2018 in Brussels