Personal Information
Entreprise/Lieu de travail
Barcelona Area, Spain Spain
Profession
Service Designer & Design Researcher
Secteur d’activité
Design
À propos
I am a highly analytical researcher and designer, passionate about understanding people and organisations. I help best in very early design stages and when services, products or policies need substantial re-steering.
I am a regular speaker in multiple local and international conferences, such as Advancing Research (2020), Service Design in Government (2014-2019), Service Design Network Conference (2019).
Mots-clés
service design
design research
public services
measuring value
strategy
performance metrics
customer centricity
mobility
signage
design probes
government
parent engagement
education and training
policy
sant quirze del vallès
prototyping
Tout plus
- Présentations
- Documents
- Infographies
La nueva lógica de servicios: Operaciones centradas en los usuarios
david lopez
•
il y a 12 ans
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015
Service Design Berlin
•
il y a 8 ans
Design with Personas: A Lean Approach
Erin 'Folletto' Casali
•
il y a 9 ans
From User Experience to Citizen Experience
Jess McMullin
•
il y a 8 ans
Big Picture Design: Systems, Strategy, Policy, Delivery
Jess McMullin
•
il y a 8 ans
Change checklist
Dave Gray
•
il y a 9 ans
Conquering Complexity: Mindset & Tools for Growing Public Design Capability & Capacity
Jess McMullin
•
il y a 9 ans
Squiggle birds
Dave Gray
•
il y a 9 ans
Design Thinking, What I have learned in a year?
Mussab Sharif
•
il y a 9 ans
Design Thinking is Killing Creativity
designsojourn
•
il y a 13 ans
Design to the Power of Ten
Andy Polaine
•
il y a 9 ans
When service design meets the connected company
Dave Gray
•
il y a 10 ans
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
•
il y a 14 ans
Knight civic-tech
Knight Foundation
•
il y a 10 ans