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Remote Usability Tools

    Ethnio and UserVue
Remote Usability Tools: Why?

> Testing in a natural environment (ethnography!)
> No need to travel to a site
> Quick and ...
Remote Usability Tools: How?

1. Login to online session manager
2. Create a session
3. Invite a participant
4. Install so...
Remote Usability Tools: Options

Ethnio (Bolt|Peters)              UserVue (TechSmith)

> Live recruiting                 ...
Ethnio
UserVue
Remote Usability Tools: Issues

> International participants (Skype helps)
> Network connection quality
> Re-connecting dr...
Remote Usability Tools: Resources

Ethnio: http://www.ethnio.com
Bolt|Peters: http://boltpeters.com

UserVue: http://www.u...
Thanks!

     Jackson Fox
UX Person at Lulu.com
jacksonfox@gmail.com
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
Remote Usability Tools
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Remote Usability Tools

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Remote Usability Tools

  1. 1. Remote Usability Tools Ethnio and UserVue
  2. 2. Remote Usability Tools: Why? > Testing in a natural environment (ethnography!) > No need to travel to a site > Quick and easy
  3. 3. Remote Usability Tools: How? 1. Login to online session manager 2. Create a session 3. Invite a participant 4. Install software 5. Observe the user 6. Remove software 7. Save video
  4. 4. Remote Usability Tools: Options Ethnio (Bolt|Peters) UserVue (TechSmith) > Live recruiting > Morae integration > Outputs FLV (Flash) > Outputs WMV (Win > Internet Explorer only Media) > Uses IE plugin (v. small) > More polished > Click stream data > Download app (2 MB) > Chatting Currently being re-developed :( > Auto-launch test site
  5. 5. Ethnio
  6. 6. UserVue
  7. 7. Remote Usability Tools: Issues > International participants (Skype helps) > Network connection quality > Re-connecting dropped participants > Only works in Windows > No view of the user (at the moment)
  8. 8. Remote Usability Tools: Resources Ethnio: http://www.ethnio.com Bolt|Peters: http://boltpeters.com UserVue: http://www.uservue.com TechSmith: http://www.techsmith.com Remote Usability Wiki: http://remoteusability.com
  9. 9. Thanks! Jackson Fox UX Person at Lulu.com jacksonfox@gmail.com

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