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Habits
Of Highly Effective People
IN
Compiled by:
Jahanzeb Jahan
All the 7 habits start with verb. It means action. We can adopt
them only by practice. You break a principle. You don’t actually
break it. You break yourself.
FOUNDATION
Our first energies should go to our own character
Development, which is often invisible to others, like the
roots that sustain great trees. As we cultivate the roots,
we will begin to see the fruits
--- Stephen R. Covey
FOUNDATION
Sow a thought, reap an action;
Sow an action, reap a habit;
Sow a habit, reap a character;
Sow a character, reap a destiny.
--- Samuel Smiles
CHARACTER: THE ROOTS OF EFFICTIVENESS
Personality Versus Character Ethics
 Personality Ethic. Success is a function of personality, of public image,
of attitudes and behaviors, skills and techniques, that lubricate the
processes of human interaction.
 Character Ethic. Success depends on things like integrity, humility,
fidelity, temperance, courage, justice, patience, industry, simplicity,
modesty, and the Golden Rule.
CHARACTER: THE ROOTS OF EFFICTIVENESS
Primary Versus Secondary Greatness
Primary Greatness: Goodness of character.
Secondary Greatness: Social recognition for
talent.
Character
Material
Roots
Inside Out
Highly effective people say “No”
First Preference
Inner self
Personality
Packaging
Trunk
Outside in
Ordinary people say “yes”
Second Preference
Outer covering
Highly effective people not only work on personality but also on character. Both
must be aligned. The Personality must be in accordance with the Character.
Trustworthy Person
CompetenceCharacter
MATURITY CONTINUUM
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
SEE-DO-GET
See
DoGet
PARADIGM
BEHAVIOURRESULT
EFFECTS OF CONDITIONING
We see what we are conditioned to see. We are
conditioned by our upbringing, environment and
experiences.
If you want small changes, work on your behaviour;
If you want quantum-leap changes, work on your paradigms.
---Stephen R. Covey
Paradigm
The way we see, understand, and interpret the world;
our mental map
Paradigm
What do you see in the picture beneath?
Paradigm
The way we see, understand, and interpret the world;
our mental map
Paradigm
The way we see, understand, and interpret the world;
our mental map
Paradigm
Paradigm
Self Fulfilling Prophecy
1. Our attitude with children (He can’t do it)
2. Korean with a translator in a conference
3. Irritation- Bus- Children
4. Paradigm is the window through which we see the world
What is Effectiveness?
Effectiveness is getting superb results today (production) in a way that allows us to
get those results over and over again (production capability). It is P/PC Balance.
What is Effectiveness?
What is Effectiveness?
What is Effectiveness?
Production Capability (PC)
Production (P)
Habit 1 | Be Proactive
The Habit of Choice
when we can no longer change
a situation, we are challenged to
change ourselves
---Viktor Frankl
Habit 1 | Be Proactive
(The Habit of Choice)
1
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
PARAGIDM
Ineffective: I am a product of my circumstances
Effective: I am a product of my own choices
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
I am free to choose
and am responsible
for my choices
Pause and respond based on principles
Use proactive language
Expend your circle of influence
Become a transient person
Increased influence
More self-awareness
Greater initiative
Becoming a creative force of your life
PAUSE AND RESPOND BASED ON PRINCIPLES
 Reactive Behaviour:
Reactive people allow outside influences (moods, feelings, and
circumstances) to control their response.
 Proactive Behaviour:
Proactive people pause to allow themselves the freedom to choose their
response based on principles and desired result. Their freedom to
choose expands as they wisely use the space between stimulus and
response.
Stimulus Response
Stimulus ResponseFreedom
to Choose
PAUSE AND RESPOND BASED ON PRINCIPLES
Stimulus Response
Freedom
to Choose
People are always blaming their circumstances
for what they are. I don’t believe in circumstance
---- George Bernard Shaw
Self- Awareness Imagination Conscience Independent Will
PROACTIVE VS REACTIVE
USE PROACTIVE LANGUAGE
Proactive Language Reactive Language
“Let’s look at our alternatives”.
“I can choose a different approach”.
“I control my own feelings”.
“I can create and effective
presentation”
“I will choose an appropriate
response”.
“I choose”.
“I prefer”.
“I will”.
There’s nothing we can do.”
“That’s just the way I am”.
“He makes me so mad”.
“They won’t allow that”.
“I have to do that”.
“I can’t”.
“I must”.
“If only”.
There are only two ways to live your life.
One is though nothing is a miracle.
The other is though everything is a miracle
---- Albert Einstein
EXPAND YOUR CIRCLE OF INFLUENCE
Your Circle of Influence includes those things you can affect
directly. Your Circle of Concern includes all those things you care
about
PROACTIVE FOCUS:
When people focus on things they can
influence, they expand their knowledge and
experience, and they build trustworthiness.
As a result, their Circle of Influence grows.
REACTIVE FOCUS:
When people focus on things they cannot
control, they have less time and energy to
spend on things they can influence.
Consequently, their Circle of Influence
shrinks
Circle of Influence VS Circle of Concern
Things Circles
Budget cuts
Past mistakes
My choices
My Upbringing
Job Security
Delayed Flight
Living 7 habits
My happiness
Commute time
Other’s
treatment
Circle of Concern
Circle of Concern
Circle of Influence
Circle of Concern
Circle of Influence
Circle of Concern
Circle of Influence
Circle of Influence
Circle of Influence
Circle of Influence
Never doubt that a small group of thoughtful
citizens can change the world. Indeed, it is the
only thing that ever has.
---- Margaret Mead
Carry Out Your Own Weather
Life is the game of cards. Many a times we don’t get superior cards. We focus on
the things we can impact and not on those where we can’t. We must be happy with
all the cards and all the challenges. We must carry out our own weather
Being Proactive
Don’t be harsh to anyone. If you
feel anger or aggression, just type
your feelings in mobile or e mail
and then save it in drafts. Think
about the happening for one hour
or two and then read the written
aggression again. You will surely
change it.
Become a Transition Person
Transition
Person
Past Future
To the world, you may be just one person; but
To one person, you may be the world
---- Josephine Billings
Habit 2 | Begin With the End in Mind
The Habit of Vision
“Would you tell me please which way I ought to go from here?”
“ That depends on good deal on where you want to get to,
said the cat.
“I don’t much care where…” said Alice
“Then it doesn't matter which way you go”, said the cat.
---From Alice’s Adventures
in Wonderland
Habit 2 | Begin With the End in Mind
(The Habit of Vision)
2
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
PARAGIDM
Ineffective: I live by default.
Effective: I live by design
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
Mental creation
precedes physical
creation
Envision outcomes before you act.
Create and live by a Personal Mission
Statement.
A great definition of desired result.
A great sense of meaning and purpose.
Criteria of deciding what is or isn't important.
Improved outcomes.
Mental Creation Precedes Physical Creation
Mental Creation Physical Creation
A clear agenda and objective
An architectural blueprint
Extensive market research
An individual goal-setting session
A Personal Mission Statement
A productive meeting
An office tower
A successful new product
A master’s degree
“I have to do that”.
A life of contribution and
fulfillment
Mental
1st Creation
What is You Aim?
No one can go back and make a brand-new start,
My friend; but anyone can start from here and make
a brand-new end
---- Dan Zadra
Create and Live by a Personal Mission Statement
A Personal Mission Statement is like a constitution by which you make all decisions
for your life. Highly effective people shape their own future instead of letting other
people, their culture, or their circumstances determine it. It clarifies what is
important for you, provides focus, helps you design your life instead of having it,
guides you day-to-day decisions and gives you a greater sense of meaning and
purpose.
We detect rather than invent our missions in life
----Viktor Frankl
Personal Mission Statement | Discover Yourself
Sit back and relax and then think about your Aim. Write 5 minutes about your aim
and don’t let you pen stop.
There is no greater joy nor greater reward than to
make a fundamental difference in someone’s life.
----Sister Mary Rose
Vision
 First create a vision and then go for it.
 Highly effective people clearly see the outcomes in life.
 Develop a habit of visioning in every step of life.
 In an organization, 15% know its goals and only 12%
actually work upon it.
Real happiness… is not obtained through
self gratification, but through fidelity to a
worthy purpose.
----Helen Keller
Habit 3 | Put First Things First
The Habit of Integrity and Execution
“Things which matter most must never be at the
mercy of things which matter least”.
--- Johann Goethe
Habit 2 | Begin With the End in Mind
(The Habit of Vision)
3
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5
6 SYNERGIZE
4 THINK WIN-
WIN
PUT
FIRST THINGS
3 FIRST
BEGIN
WITH THE END
2 IN MIND
1. BE
PROACTIVE
PARAGIDM
Ineffective: I put urgent things first.
Effective: I put important things first.
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
Effectiveness requires
the integrity to act on
your priority
Envision outcomes before you act.
Create and live by a Personal Mission
Statement.
A great definition of desired result.
A great sense of meaning and purpose.
Criteria of deciding what is or isn't important.
Improved outcomes.
Focus on Top Priorities
Although they both are important, the compass must come before the clock, because
where you’re headed is more important than how fast you’re getting there.
The clock represents your
appointments, schedules,
and activities—how you
manage your time
The compass represents
your mission, direction,
and values– what you
feel matters most
Compass Clock
Effectiveness Efficiency
Relationships Schedules
Important things Urgent things
Time Matrix
I II
III IV
URGENT NOT URGENT
IMPORTANTNOTIMPORTANT
Important: Activities that represent your values, mission, and high-priority goals
Urgent: Activities that require immediate attention
When you don’t know where you are heading
than how can you estimate the time to reach?
----Anonymous
Eliminate the unimportant
Plan Weekly
Tips for Weekly Planning:
When? Before the week begins.
Where? Someplace quiet.
How long? 20-30 minutes.
Review Mission and Roles
Plan weekly what you have to do
the whole week according to your
roles; as a Teacher, student,
son/daughter, parent, spouse,
friend etc.
Choose Big Rocks
As you plan your week, ask yourself this question:
What is the most important thing I can do in this role this week?
Big rocks come from:
• Conscience.
• Mission.
• Goals.
• Key Projects.
Big rocks can be:
• Tasks.
• Appointments.
• Areas of focus.
The nicest thing about not planning is that failure comes as
A complete surprise rather than being preceded by a period
Of worry and depression.
----Sir John Harvey-Jones
What are Big Rocks?
The jar represents a day and the big rocks represent
important tasks. If we fill the jar with small pebbles
that represent unnecessary works like excessive
hangs-out or sleeping, then we wont find place to
put big rocks. So first we must put big rocks and
then the pebbles
Schedule The Week
Using software, paper, or any handheld device. Schedule the big rocks first.
Plan Daily
Plan Daily
Big Three steps to Daily Planning:
 Check today’s appointments.
 Make a realistic list.
 Prioritize (ABC,123)
Tips for Daily Planning:
When? Before the day begins.
Where? Someplace quiet.
How long? 5-10 minutes.
Towards Independence | Private to Public Victory
“The Private Victory must precede the Public Victory.
You can’t invert that process any more than you can
harvest before you plant”.
--- Stephen R. Covey
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
TRUST
TRUSTWORTHINESS
Emotional Bank Account
Deposits Withdrawals
Seek first to understand.
Show kindness, courtesy,
respect.
Keep promises.
Be loyal to absent.
Set cleat expectations.
Apologize.
Give feed back (“I” messages).
Forgive.
Assume you understand.
Show unkindness, discourtesy,
disrespect.
Break promises.
Be disloyal, badmouth.
Create unclear expectations.
Be proud and arrogant.
Give no feed back (“you” messages).
Hold grudges.
The Emotional Bank Account (EBA) is a metaphor for the amount of trust that exists
in a relationship. Deposits build and repair trust in relationships. Withdrawals break
down and lessen trust in relationships.
Habit 4 | Think Win-Win
The Habit Mutual Benefit
“What do we live for, if it is not to make life less
difficult for each other”.
--- George Eliot
Habit 4 | THINK WIN-WIN
(The Habit of Mutual Benefit)
4
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5
6 SYNERGIZE
4 THINK WIN-
WIN
PUT
FIRST THINGS
3 FIRST
BEGIN
WITH THE END
2 IN MIND
1. BE
PROACTIVE
PARAGIDM
Ineffective: There is some and if you get more, less will be left for me.
Effective: There is plenty out there for everyone, and more to spare.
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
Effective, long-term
relationships require
mutual respect and
mutual benefit
Balance courage and consideration.
Seek mutual benefit.
Create Win-Win agreements.
Build Win-Win systems.
Faster solution to problems.
More team involvement.
Generosity of spirit.
Rich relationships.
Six Paradigms of Human Interaction
WIN-WIN: “Let’s find a solution that works for both of us”.
People who choose to win and make sure others also win practice WIN-WIN. They
search for solutions that will make them happy and simultaneously satisfy others.
Characteristics
• Seek mutual benefit.
• Is cooperative, not competitive
• Listen more, stays in communication longer,
and communicates with courage
WIN-LOSE: “I’m going to beat you no matter what”.
People with a WIN-LOSE paradigm are concerned with themselves first and last.
They want to win and they want others to lose. They achieve success at the expense
or exclusion of another’s success. They are driven be comparison, competition,
position, and power.
Characteristics
• Is very common scripting for most people.
• Is the authoritarian approach.
• Use position, power, possessions, or personality to
get the “WIN”
LOSE-WIN: “I always get stepped on.”
People who choose to lose and let others win show high consideration, but lack the
courage to express and act on their feelings and beliefs. They are easily intimidated
and borrow strength from acceptance and popularity.
Characteristics
• Is the mindset of s highly dependent person.
• Is a “no win” because nobody benefits.
• Is a long-term result of WIN-LOSE or “WIN”.
LOSE-LOSE: “if I’m going down, you’re going down with me.”
People with a WIN-LOSE paradigm are concerned with themselves first and last.
They want to win and they want others to lose. They achieve success at the expense
or exclusion of another’s success. They are driven be comparison, competition,
position, and power.
Characteristics
• Voices no standards, no demands, no expectations
of anyone else.
• Is quick to please or appease.
• Buries a lot of feelings.
WIN: “As long as I win, I don’t care if you win or lose.”
People who hold a WIN paradigm think only of getting what they want. Although
they don’t necessarily want others to lose, they are personally set on winning. They
think independently in interdependent situations, without awareness of others.
Characteristics
• Is self-centered.
• Thinks “me first”.
• Doesn't really care if the other person wins or
loses.
WIN-WIN OR NO DEAL: “Lets find a solution that works for both of us, or let’s
not play.”
WIN-WIN OR NO DEAL is the highest form of WIN-WIN. People who adopt this
paradigm seek first to WIN_WIN. If they cannot find an acceptable solution, they
agree to disagree agreeably.
Characteristics
• Allows each party to say no.
• Is the most realistic at the beginning of a
relationship or business deal.
• Is the highest form of WIN-WIN.
WIN-WIN
BALANCE COURAGE AND CONSIDERATION
You don’t have to blow out the other
person’s light to let your own shine.
----Bernard M. Baruch
Examples of WIN-WIN Agreements
Parent-Child Example
A child neglects her homework and her grades are suffering. The parents are
frustrated and tires of nagging her about it.
Desired Results
Guidelines
Resources
Accountability
Consequences
Homework done each day; better grades/ Stop the nagging.
Can’t watch TV etc. until homework is done/ Only one reminder a day.
Parents, tutor, after-school programs.
Parents signs off on homework everyday, checks online for grades.
Positive: Feel better about self; dinner and movie with parent.
Negative: if unsuccessful– summer school.
Its not about the winning,
its how you play the game
----Anonymous
Habit 5 | Seek First to Understand,
Then to Be Understood.
The Habit of Mutual Understanding
Listen, or your tongue will make you deaf.
---Native American Proverb
5
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
Habit 5 | Seek First to Understand,
Then to Be Understood.
The Habit of Mutual Understanding
PARAGIDM
Ineffective: I listen with the intent to reply.
Effective: I listen with the intent to understand.
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
To communicate
effectively, we must
first understand
each other.
Diagnose before you prescribe.
Listen empathically.
Seek to be understood from the other’s
perspective.
Great influence with others.
Solutions to complex problems.
Clarity on real issues.
Faster problem solving.
Autobiographical Responses
One of the biggest obstacles in interpersonal communication is our tendency
to respond autobiographically, meaning from our own frame of reference or
experiences.
Advising
Probing
Interpreting
Evaluating
Giving counsel, advice, and solutions to problems.
Asking questions from our own frame of reference or agenda.
Explaining another’s motives and behaviours based on our own
experience; trying to figure people out.
Judging and either agreeing or disagreeing.
One friend, one person who is truly Understanding,
who takes the trouble to listen to us as we consider
our problem, can change our whole outlook on
the world
----Dr. Elton Mayo
 Think Win-Win is the attitude and Seek First to
Understand , Then to Be Understood is the route.
 When we are listening, actually we are not listening but
preparing the reply.
Empathic Listening
Empathic Listening is:
• Reflecting the feelings.
• Repeating the saying.
• Rephrase his sentences.
RED: Stop talking and listen empathically when:
There is high emotion.
You must get to the heart of an issue.
You feel you don’t understand.
The other person doesn't feel understood
YELLOW: Slow down. Watch and be ready to listen empathically.
GREEN: Go forward and seek to be understood when:
The issue is clear and mutually understood
The conversation is casual and unemotional
You’re asked to give counsel or advice.
If you want to know other’s
feelings, try walking a mile
in their shoe.
Habit 6 | Synergize
The Habit of Creative Cooperation
The enemy of the best is the good.
---Voltaire
6
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
Habit 6 | Synergize
The Habit of Creative Cooperation
PARAGIDM
Ineffective: It’s either your way or my way, or a compromise.
Effective: Together we can create a better way, a higher way.
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
The whole is greater
than the sum of its
parts.
Value and celebrate the differences.
Practice creative cooperation.
Innovation and invention.
New and better solutions.
Transformed relationships.
Appreciation of diverse perspectives.
What is Synergizing
Synergizing is a process of interacting that highly effective people use to get to
synergy, or the Third Alternative
Synergizing is: Synergizing is not:
Result oriented, positive energy
Examining, exploring, and seeking
different perspectives openly through to
alter or complete your paradigm.
Win-Win competition.
Having a mutually agreed-upon end in
mind
Worth the effort an highly effective.
A disciplined process.
A brainstorming free-for-all that leads
nowhere.
Accepting others’ ideas as full truth.
Win-Lose competition.
Groupthink (giving in to peer pressure).
Always easy.
Just a negotiation technique
Practice Creative Cooperation
 1. Check Willingness. (Be willing to search for a
solution that is better than what either of you has in
mind)
 Reflect Viewpoints. (Restate the other’s viewpoint to
his or her satisfaction before you state your own)
 Create New Ideas. (Propose and refine new ideas. Go
back for further understanding until you arrive at a
Third Alternative).
 People who are truly effective have
the humility and reverence to
recognize their own perceptual
limitations and appreciate the rich
resources available through
interaction with the hearts and
minds of other human beings.
 Stephen Covey
Check willingness
 When you face a problem or opportunity, start the
getting to Synergy process by asking the other party,
“Would you be willing to search for a solution that is
better than what either of us has in mind.
 Lack of trust stops us to go for the THIRD
ALTERNATIVE.
 Did you ever go for third alternative???
Reflect Viewpoints
 The Talking Stick
When you feel you are
Right, are you willing to
Put aside your own
Personal views and
Feelings so you can truly
Listen to the other person?
Lets Argue!!!!
Create New Ideas
Once you feel you have achieved a solid level of mutual
understanding, propose and refine alternatives: a new
insight, a model, a plan of action, or a prototype. Keep
refining, creating, and going back for further
understanding until you have arrived at a Third
Alternative.
Third Alternative Created
You create Third Alternative when you both:
1. Have a change of heart
2. Feel new energy and excitement
3. See things in new way
4. Feel the relationship has transformed
5. End up with an idea that is better than the ideas you
started with.
Getting to Synergy Scenarios
The Call Center
A call center wants to improve customer satisfaction.
One team leader says that we should take fast calls to
obliged more and more in fewer time.
Whereas the second team leader says that we must take
time and help the customers in details.
Third Alternative???
The Barking Dog
On Sunday morning, your neigbour comes and
complains about your dog who kept barking all the
night. He suggests you to make him to sleep. You feel
aggressive but you remember Win-Win
Now come to a Third Alternative.
Habit 7 | Sharpen the Saw
The Habit of Renewal
This habit revolves around all the 6 habits and this habit means
to keep remembering the 6 habits and acting upon them
7
INTERDEPENDENCE
INDEPENDENCE
DEPENDENCE
PUBLIC
VICTORY
PRIVATE
VICTORY
SEEK FIRST TO UNDERSTAND
, THEN TO BE
UNDERSTOOD
5.
6. SYNERGIZE
4. THINK WIN-
WIN
PUT
FIRST THINGS
3. FIRST
BEGIN
WITH THE END
2 . IN MIND
1. BE
PROACTIVE
Habit 7| Sharpen the Saw
The Habit of Creative Cooperation
PARAGIDM
Ineffective: I focus only on getting the golden eggs.
Effective: I nurture the goose that lays the golden eggs.
See
DoGet
PRINCIPLE
BEHAVIOURRESULT
To maintain and
increase effectiveness,
we must renew
ourselves in body,
heart, mind and soul
Be stronger in hard moments.Improve capacity.
Stronger Relationships.
Greater reserves.
Continuous Improvement.
Renew Regularly in 4 Dimensions
 Physical (Exercise, Nutrition, Rest, Stress Management)
 Social/Emotional (Deposits in EBAs)
 Mental (Reading, Writing, Learning, Study)
 Spiritual (Prayer, Meditation, Nature)
How well are you doing in each of the four???
Physical Dimension
Assume you have had a heart attack last month. How
would you approach exercise and nutrition?
Get proper sleep
Set health and fitness goals
Balanced diet
Exercise
Stress Management
Social/Emotional Dimension
Assume that everything you say about people will be
heard by them. How might you choose your words
differently?
Continuous deposits in EBAs
Emphatic Listening
Widen your circle of friends
Family relationships
Let go damaging competitive feelings
Mental Dimension
Assume your knowledge and skills will be obsolete in
two years. What new learning avenues would you
explore?
Read voraciously
Collect quotations
Develop a hobby
Continue your education
Interesting Facts About English
 The most common letter in English is "e".
 The most common vowel in English is "e", followed by "a"
 The most common consonant in English is "r", followed by "t".
 Every syllable in English must have a vowel (sound). Not all syllables have consonants.
 Only two English words in current use end in "-gry". They are "angry" and "hungry".
 The word "bookkeeper" (along with its associate "bookkeeping") is the only
unhyphenated English word with three consecutive double letters. Other such words,
like "sweet-toothed", require a hyphen to be readily readable
 More English words begin with the letter "s" than with any other letter.
 The word "uncopyrightable" is the longest English word in normal use that contains no
letter more than once.
 A sentence that contains all 26 letters of the alphabet is called a "pangram".
 The following sentence contains all 26 letters of the alphabet: "The quick brown fox
jumps over the lazy dog." This sentence is often used to test typewriters or keyboards.
Interesting Facts About English
 The only word in English that ends with the letters "-mt" is "dreamt" (which is a variant
spelling of "dreamed") - as well of course as "undreamt" :)
 The word "alphabet" comes from the first two letters of the Greek alphabet: alpha, bēta.
 The dot over the letter "i" and the letter "j" is called a "superscript dot".
 In normal usage, the # symbol has several names, for example: hash, pound sign, number
sign.
 In English, the @ symbol is usually called "the at sign" or "the at symbol".
 If we place a comma before the word "and" at the end of a list, this is known as an
"Oxford comma" or a "serial comma". For example: "I drink coffee, tea, and wine."
 Some words exist only in plural form, for example: glasses (spectacles), binoculars,
scissors, shears, tongs, gallows, trousers, jeans, pants, pyjamas (but note that clothing
words often become singular when we use them as modifiers, as in "trouser pocket").
 The shortest complete sentence in English is the following. "I am."
 The word "Checkmate" in chess comes from the Persian phrase "Shah Mat" meaning "the
king is helpless".
Interesting Facts About English
 The longest English word is FLOCCINAUCINIHILIPILIFICATION
 The second longest word is ANTIDISESTABLISHMENTARIANISM".
 The only planet not named after a god is our own, Earth. The others are, in order from
the Sun, Mercury, Venus, [Earth,] Mars, Jupiter, Saturn, Uranus, Neptune.
 There are only 4 English words in common use ending in "-dous": hazardous,
horrendous, stupendous, and tremendous.
 We can find 10 words in the 7-letter word "therein" without rearranging any of its letters:
the, there, he, in, rein, her, here, ere, therein, herein
Spiritual Dimensions
Assume you have a year to live. What legacy would you
want to leave?
Create, review your personal mission statement
Watch and enjoy nature
Read literature
Preference for priorities
Music
PRAYERS
Be Strong in Hard Moments
Controlling your temper
Getting up on time
Eating healthy

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7 Habits of Highly Effective People

  • 1. Habits Of Highly Effective People IN Compiled by: Jahanzeb Jahan
  • 2.
  • 3. All the 7 habits start with verb. It means action. We can adopt them only by practice. You break a principle. You don’t actually break it. You break yourself.
  • 4. FOUNDATION Our first energies should go to our own character Development, which is often invisible to others, like the roots that sustain great trees. As we cultivate the roots, we will begin to see the fruits --- Stephen R. Covey
  • 5. FOUNDATION Sow a thought, reap an action; Sow an action, reap a habit; Sow a habit, reap a character; Sow a character, reap a destiny. --- Samuel Smiles
  • 6. CHARACTER: THE ROOTS OF EFFICTIVENESS Personality Versus Character Ethics  Personality Ethic. Success is a function of personality, of public image, of attitudes and behaviors, skills and techniques, that lubricate the processes of human interaction.  Character Ethic. Success depends on things like integrity, humility, fidelity, temperance, courage, justice, patience, industry, simplicity, modesty, and the Golden Rule.
  • 7. CHARACTER: THE ROOTS OF EFFICTIVENESS Primary Versus Secondary Greatness Primary Greatness: Goodness of character. Secondary Greatness: Social recognition for talent.
  • 8. Character Material Roots Inside Out Highly effective people say “No” First Preference Inner self Personality Packaging Trunk Outside in Ordinary people say “yes” Second Preference Outer covering Highly effective people not only work on personality but also on character. Both must be aligned. The Personality must be in accordance with the Character.
  • 10. MATURITY CONTINUUM INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE
  • 12. EFFECTS OF CONDITIONING We see what we are conditioned to see. We are conditioned by our upbringing, environment and experiences. If you want small changes, work on your behaviour; If you want quantum-leap changes, work on your paradigms. ---Stephen R. Covey
  • 13. Paradigm The way we see, understand, and interpret the world; our mental map
  • 14. Paradigm What do you see in the picture beneath?
  • 15. Paradigm The way we see, understand, and interpret the world; our mental map
  • 16. Paradigm The way we see, understand, and interpret the world; our mental map
  • 18. Paradigm Self Fulfilling Prophecy 1. Our attitude with children (He can’t do it) 2. Korean with a translator in a conference 3. Irritation- Bus- Children 4. Paradigm is the window through which we see the world
  • 19. What is Effectiveness? Effectiveness is getting superb results today (production) in a way that allows us to get those results over and over again (production capability). It is P/PC Balance.
  • 22. What is Effectiveness? Production Capability (PC) Production (P)
  • 23. Habit 1 | Be Proactive The Habit of Choice when we can no longer change a situation, we are challenged to change ourselves ---Viktor Frankl
  • 24. Habit 1 | Be Proactive (The Habit of Choice) 1 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE
  • 25. PARAGIDM Ineffective: I am a product of my circumstances Effective: I am a product of my own choices See DoGet PRINCIPLE BEHAVIOURRESULT I am free to choose and am responsible for my choices Pause and respond based on principles Use proactive language Expend your circle of influence Become a transient person Increased influence More self-awareness Greater initiative Becoming a creative force of your life
  • 26. PAUSE AND RESPOND BASED ON PRINCIPLES  Reactive Behaviour: Reactive people allow outside influences (moods, feelings, and circumstances) to control their response.  Proactive Behaviour: Proactive people pause to allow themselves the freedom to choose their response based on principles and desired result. Their freedom to choose expands as they wisely use the space between stimulus and response. Stimulus Response Stimulus ResponseFreedom to Choose
  • 27. PAUSE AND RESPOND BASED ON PRINCIPLES Stimulus Response Freedom to Choose People are always blaming their circumstances for what they are. I don’t believe in circumstance ---- George Bernard Shaw Self- Awareness Imagination Conscience Independent Will
  • 28. PROACTIVE VS REACTIVE USE PROACTIVE LANGUAGE Proactive Language Reactive Language “Let’s look at our alternatives”. “I can choose a different approach”. “I control my own feelings”. “I can create and effective presentation” “I will choose an appropriate response”. “I choose”. “I prefer”. “I will”. There’s nothing we can do.” “That’s just the way I am”. “He makes me so mad”. “They won’t allow that”. “I have to do that”. “I can’t”. “I must”. “If only”. There are only two ways to live your life. One is though nothing is a miracle. The other is though everything is a miracle ---- Albert Einstein
  • 29. EXPAND YOUR CIRCLE OF INFLUENCE Your Circle of Influence includes those things you can affect directly. Your Circle of Concern includes all those things you care about PROACTIVE FOCUS: When people focus on things they can influence, they expand their knowledge and experience, and they build trustworthiness. As a result, their Circle of Influence grows. REACTIVE FOCUS: When people focus on things they cannot control, they have less time and energy to spend on things they can influence. Consequently, their Circle of Influence shrinks
  • 30. Circle of Influence VS Circle of Concern Things Circles Budget cuts Past mistakes My choices My Upbringing Job Security Delayed Flight Living 7 habits My happiness Commute time Other’s treatment Circle of Concern Circle of Concern Circle of Influence Circle of Concern Circle of Influence Circle of Concern Circle of Influence Circle of Influence Circle of Influence Circle of Influence Never doubt that a small group of thoughtful citizens can change the world. Indeed, it is the only thing that ever has. ---- Margaret Mead
  • 31. Carry Out Your Own Weather Life is the game of cards. Many a times we don’t get superior cards. We focus on the things we can impact and not on those where we can’t. We must be happy with all the cards and all the challenges. We must carry out our own weather
  • 32. Being Proactive Don’t be harsh to anyone. If you feel anger or aggression, just type your feelings in mobile or e mail and then save it in drafts. Think about the happening for one hour or two and then read the written aggression again. You will surely change it.
  • 33. Become a Transition Person Transition Person Past Future To the world, you may be just one person; but To one person, you may be the world ---- Josephine Billings
  • 34. Habit 2 | Begin With the End in Mind The Habit of Vision “Would you tell me please which way I ought to go from here?” “ That depends on good deal on where you want to get to, said the cat. “I don’t much care where…” said Alice “Then it doesn't matter which way you go”, said the cat. ---From Alice’s Adventures in Wonderland
  • 35. Habit 2 | Begin With the End in Mind (The Habit of Vision) 2 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE
  • 36. PARAGIDM Ineffective: I live by default. Effective: I live by design See DoGet PRINCIPLE BEHAVIOURRESULT Mental creation precedes physical creation Envision outcomes before you act. Create and live by a Personal Mission Statement. A great definition of desired result. A great sense of meaning and purpose. Criteria of deciding what is or isn't important. Improved outcomes.
  • 37. Mental Creation Precedes Physical Creation Mental Creation Physical Creation A clear agenda and objective An architectural blueprint Extensive market research An individual goal-setting session A Personal Mission Statement A productive meeting An office tower A successful new product A master’s degree “I have to do that”. A life of contribution and fulfillment Mental 1st Creation
  • 38. What is You Aim? No one can go back and make a brand-new start, My friend; but anyone can start from here and make a brand-new end ---- Dan Zadra
  • 39. Create and Live by a Personal Mission Statement A Personal Mission Statement is like a constitution by which you make all decisions for your life. Highly effective people shape their own future instead of letting other people, their culture, or their circumstances determine it. It clarifies what is important for you, provides focus, helps you design your life instead of having it, guides you day-to-day decisions and gives you a greater sense of meaning and purpose. We detect rather than invent our missions in life ----Viktor Frankl
  • 40. Personal Mission Statement | Discover Yourself Sit back and relax and then think about your Aim. Write 5 minutes about your aim and don’t let you pen stop. There is no greater joy nor greater reward than to make a fundamental difference in someone’s life. ----Sister Mary Rose
  • 41. Vision  First create a vision and then go for it.  Highly effective people clearly see the outcomes in life.  Develop a habit of visioning in every step of life.  In an organization, 15% know its goals and only 12% actually work upon it. Real happiness… is not obtained through self gratification, but through fidelity to a worthy purpose. ----Helen Keller
  • 42. Habit 3 | Put First Things First The Habit of Integrity and Execution “Things which matter most must never be at the mercy of things which matter least”. --- Johann Goethe
  • 43. Habit 2 | Begin With the End in Mind (The Habit of Vision) 3 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5 6 SYNERGIZE 4 THINK WIN- WIN PUT FIRST THINGS 3 FIRST BEGIN WITH THE END 2 IN MIND 1. BE PROACTIVE
  • 44. PARAGIDM Ineffective: I put urgent things first. Effective: I put important things first. See DoGet PRINCIPLE BEHAVIOURRESULT Effectiveness requires the integrity to act on your priority Envision outcomes before you act. Create and live by a Personal Mission Statement. A great definition of desired result. A great sense of meaning and purpose. Criteria of deciding what is or isn't important. Improved outcomes.
  • 45. Focus on Top Priorities Although they both are important, the compass must come before the clock, because where you’re headed is more important than how fast you’re getting there. The clock represents your appointments, schedules, and activities—how you manage your time The compass represents your mission, direction, and values– what you feel matters most Compass Clock Effectiveness Efficiency Relationships Schedules Important things Urgent things
  • 46. Time Matrix I II III IV URGENT NOT URGENT IMPORTANTNOTIMPORTANT Important: Activities that represent your values, mission, and high-priority goals Urgent: Activities that require immediate attention When you don’t know where you are heading than how can you estimate the time to reach? ----Anonymous
  • 48. Plan Weekly Tips for Weekly Planning: When? Before the week begins. Where? Someplace quiet. How long? 20-30 minutes.
  • 49. Review Mission and Roles Plan weekly what you have to do the whole week according to your roles; as a Teacher, student, son/daughter, parent, spouse, friend etc.
  • 50. Choose Big Rocks As you plan your week, ask yourself this question: What is the most important thing I can do in this role this week? Big rocks come from: • Conscience. • Mission. • Goals. • Key Projects. Big rocks can be: • Tasks. • Appointments. • Areas of focus. The nicest thing about not planning is that failure comes as A complete surprise rather than being preceded by a period Of worry and depression. ----Sir John Harvey-Jones
  • 51. What are Big Rocks? The jar represents a day and the big rocks represent important tasks. If we fill the jar with small pebbles that represent unnecessary works like excessive hangs-out or sleeping, then we wont find place to put big rocks. So first we must put big rocks and then the pebbles
  • 52. Schedule The Week Using software, paper, or any handheld device. Schedule the big rocks first.
  • 54. Plan Daily Big Three steps to Daily Planning:  Check today’s appointments.  Make a realistic list.  Prioritize (ABC,123) Tips for Daily Planning: When? Before the day begins. Where? Someplace quiet. How long? 5-10 minutes.
  • 55. Towards Independence | Private to Public Victory “The Private Victory must precede the Public Victory. You can’t invert that process any more than you can harvest before you plant”. --- Stephen R. Covey
  • 56. INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE TRUST TRUSTWORTHINESS
  • 57. Emotional Bank Account Deposits Withdrawals Seek first to understand. Show kindness, courtesy, respect. Keep promises. Be loyal to absent. Set cleat expectations. Apologize. Give feed back (“I” messages). Forgive. Assume you understand. Show unkindness, discourtesy, disrespect. Break promises. Be disloyal, badmouth. Create unclear expectations. Be proud and arrogant. Give no feed back (“you” messages). Hold grudges. The Emotional Bank Account (EBA) is a metaphor for the amount of trust that exists in a relationship. Deposits build and repair trust in relationships. Withdrawals break down and lessen trust in relationships.
  • 58. Habit 4 | Think Win-Win The Habit Mutual Benefit “What do we live for, if it is not to make life less difficult for each other”. --- George Eliot
  • 59. Habit 4 | THINK WIN-WIN (The Habit of Mutual Benefit) 4 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5 6 SYNERGIZE 4 THINK WIN- WIN PUT FIRST THINGS 3 FIRST BEGIN WITH THE END 2 IN MIND 1. BE PROACTIVE
  • 60. PARAGIDM Ineffective: There is some and if you get more, less will be left for me. Effective: There is plenty out there for everyone, and more to spare. See DoGet PRINCIPLE BEHAVIOURRESULT Effective, long-term relationships require mutual respect and mutual benefit Balance courage and consideration. Seek mutual benefit. Create Win-Win agreements. Build Win-Win systems. Faster solution to problems. More team involvement. Generosity of spirit. Rich relationships.
  • 61. Six Paradigms of Human Interaction WIN-WIN: “Let’s find a solution that works for both of us”. People who choose to win and make sure others also win practice WIN-WIN. They search for solutions that will make them happy and simultaneously satisfy others. Characteristics • Seek mutual benefit. • Is cooperative, not competitive • Listen more, stays in communication longer, and communicates with courage WIN-LOSE: “I’m going to beat you no matter what”. People with a WIN-LOSE paradigm are concerned with themselves first and last. They want to win and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven be comparison, competition, position, and power. Characteristics • Is very common scripting for most people. • Is the authoritarian approach. • Use position, power, possessions, or personality to get the “WIN”
  • 62. LOSE-WIN: “I always get stepped on.” People who choose to lose and let others win show high consideration, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity. Characteristics • Is the mindset of s highly dependent person. • Is a “no win” because nobody benefits. • Is a long-term result of WIN-LOSE or “WIN”. LOSE-LOSE: “if I’m going down, you’re going down with me.” People with a WIN-LOSE paradigm are concerned with themselves first and last. They want to win and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven be comparison, competition, position, and power. Characteristics • Voices no standards, no demands, no expectations of anyone else. • Is quick to please or appease. • Buries a lot of feelings.
  • 63. WIN: “As long as I win, I don’t care if you win or lose.” People who hold a WIN paradigm think only of getting what they want. Although they don’t necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without awareness of others. Characteristics • Is self-centered. • Thinks “me first”. • Doesn't really care if the other person wins or loses. WIN-WIN OR NO DEAL: “Lets find a solution that works for both of us, or let’s not play.” WIN-WIN OR NO DEAL is the highest form of WIN-WIN. People who adopt this paradigm seek first to WIN_WIN. If they cannot find an acceptable solution, they agree to disagree agreeably. Characteristics • Allows each party to say no. • Is the most realistic at the beginning of a relationship or business deal. • Is the highest form of WIN-WIN.
  • 64. WIN-WIN BALANCE COURAGE AND CONSIDERATION You don’t have to blow out the other person’s light to let your own shine. ----Bernard M. Baruch
  • 65. Examples of WIN-WIN Agreements Parent-Child Example A child neglects her homework and her grades are suffering. The parents are frustrated and tires of nagging her about it. Desired Results Guidelines Resources Accountability Consequences Homework done each day; better grades/ Stop the nagging. Can’t watch TV etc. until homework is done/ Only one reminder a day. Parents, tutor, after-school programs. Parents signs off on homework everyday, checks online for grades. Positive: Feel better about self; dinner and movie with parent. Negative: if unsuccessful– summer school. Its not about the winning, its how you play the game ----Anonymous
  • 66. Habit 5 | Seek First to Understand, Then to Be Understood. The Habit of Mutual Understanding Listen, or your tongue will make you deaf. ---Native American Proverb
  • 67. 5 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE Habit 5 | Seek First to Understand, Then to Be Understood. The Habit of Mutual Understanding
  • 68. PARAGIDM Ineffective: I listen with the intent to reply. Effective: I listen with the intent to understand. See DoGet PRINCIPLE BEHAVIOURRESULT To communicate effectively, we must first understand each other. Diagnose before you prescribe. Listen empathically. Seek to be understood from the other’s perspective. Great influence with others. Solutions to complex problems. Clarity on real issues. Faster problem solving.
  • 69. Autobiographical Responses One of the biggest obstacles in interpersonal communication is our tendency to respond autobiographically, meaning from our own frame of reference or experiences. Advising Probing Interpreting Evaluating Giving counsel, advice, and solutions to problems. Asking questions from our own frame of reference or agenda. Explaining another’s motives and behaviours based on our own experience; trying to figure people out. Judging and either agreeing or disagreeing. One friend, one person who is truly Understanding, who takes the trouble to listen to us as we consider our problem, can change our whole outlook on the world ----Dr. Elton Mayo
  • 70.  Think Win-Win is the attitude and Seek First to Understand , Then to Be Understood is the route.  When we are listening, actually we are not listening but preparing the reply.
  • 71. Empathic Listening Empathic Listening is: • Reflecting the feelings. • Repeating the saying. • Rephrase his sentences.
  • 72. RED: Stop talking and listen empathically when: There is high emotion. You must get to the heart of an issue. You feel you don’t understand. The other person doesn't feel understood YELLOW: Slow down. Watch and be ready to listen empathically. GREEN: Go forward and seek to be understood when: The issue is clear and mutually understood The conversation is casual and unemotional You’re asked to give counsel or advice.
  • 73. If you want to know other’s feelings, try walking a mile in their shoe.
  • 74. Habit 6 | Synergize The Habit of Creative Cooperation The enemy of the best is the good. ---Voltaire
  • 75. 6 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE Habit 6 | Synergize The Habit of Creative Cooperation
  • 76. PARAGIDM Ineffective: It’s either your way or my way, or a compromise. Effective: Together we can create a better way, a higher way. See DoGet PRINCIPLE BEHAVIOURRESULT The whole is greater than the sum of its parts. Value and celebrate the differences. Practice creative cooperation. Innovation and invention. New and better solutions. Transformed relationships. Appreciation of diverse perspectives.
  • 77. What is Synergizing Synergizing is a process of interacting that highly effective people use to get to synergy, or the Third Alternative Synergizing is: Synergizing is not: Result oriented, positive energy Examining, exploring, and seeking different perspectives openly through to alter or complete your paradigm. Win-Win competition. Having a mutually agreed-upon end in mind Worth the effort an highly effective. A disciplined process. A brainstorming free-for-all that leads nowhere. Accepting others’ ideas as full truth. Win-Lose competition. Groupthink (giving in to peer pressure). Always easy. Just a negotiation technique
  • 78. Practice Creative Cooperation  1. Check Willingness. (Be willing to search for a solution that is better than what either of you has in mind)  Reflect Viewpoints. (Restate the other’s viewpoint to his or her satisfaction before you state your own)  Create New Ideas. (Propose and refine new ideas. Go back for further understanding until you arrive at a Third Alternative).
  • 79.  People who are truly effective have the humility and reverence to recognize their own perceptual limitations and appreciate the rich resources available through interaction with the hearts and minds of other human beings.  Stephen Covey
  • 80. Check willingness  When you face a problem or opportunity, start the getting to Synergy process by asking the other party, “Would you be willing to search for a solution that is better than what either of us has in mind.  Lack of trust stops us to go for the THIRD ALTERNATIVE.  Did you ever go for third alternative???
  • 81. Reflect Viewpoints  The Talking Stick When you feel you are Right, are you willing to Put aside your own Personal views and Feelings so you can truly Listen to the other person?
  • 83. Create New Ideas Once you feel you have achieved a solid level of mutual understanding, propose and refine alternatives: a new insight, a model, a plan of action, or a prototype. Keep refining, creating, and going back for further understanding until you have arrived at a Third Alternative.
  • 84. Third Alternative Created You create Third Alternative when you both: 1. Have a change of heart 2. Feel new energy and excitement 3. See things in new way 4. Feel the relationship has transformed 5. End up with an idea that is better than the ideas you started with.
  • 85. Getting to Synergy Scenarios The Call Center A call center wants to improve customer satisfaction. One team leader says that we should take fast calls to obliged more and more in fewer time. Whereas the second team leader says that we must take time and help the customers in details. Third Alternative???
  • 86. The Barking Dog On Sunday morning, your neigbour comes and complains about your dog who kept barking all the night. He suggests you to make him to sleep. You feel aggressive but you remember Win-Win Now come to a Third Alternative.
  • 87. Habit 7 | Sharpen the Saw The Habit of Renewal This habit revolves around all the 6 habits and this habit means to keep remembering the 6 habits and acting upon them
  • 88. 7 INTERDEPENDENCE INDEPENDENCE DEPENDENCE PUBLIC VICTORY PRIVATE VICTORY SEEK FIRST TO UNDERSTAND , THEN TO BE UNDERSTOOD 5. 6. SYNERGIZE 4. THINK WIN- WIN PUT FIRST THINGS 3. FIRST BEGIN WITH THE END 2 . IN MIND 1. BE PROACTIVE Habit 7| Sharpen the Saw The Habit of Creative Cooperation
  • 89. PARAGIDM Ineffective: I focus only on getting the golden eggs. Effective: I nurture the goose that lays the golden eggs. See DoGet PRINCIPLE BEHAVIOURRESULT To maintain and increase effectiveness, we must renew ourselves in body, heart, mind and soul Be stronger in hard moments.Improve capacity. Stronger Relationships. Greater reserves. Continuous Improvement.
  • 90. Renew Regularly in 4 Dimensions  Physical (Exercise, Nutrition, Rest, Stress Management)  Social/Emotional (Deposits in EBAs)  Mental (Reading, Writing, Learning, Study)  Spiritual (Prayer, Meditation, Nature) How well are you doing in each of the four???
  • 91. Physical Dimension Assume you have had a heart attack last month. How would you approach exercise and nutrition? Get proper sleep Set health and fitness goals Balanced diet Exercise Stress Management
  • 92. Social/Emotional Dimension Assume that everything you say about people will be heard by them. How might you choose your words differently? Continuous deposits in EBAs Emphatic Listening Widen your circle of friends Family relationships Let go damaging competitive feelings
  • 93. Mental Dimension Assume your knowledge and skills will be obsolete in two years. What new learning avenues would you explore? Read voraciously Collect quotations Develop a hobby Continue your education
  • 94. Interesting Facts About English  The most common letter in English is "e".  The most common vowel in English is "e", followed by "a"  The most common consonant in English is "r", followed by "t".  Every syllable in English must have a vowel (sound). Not all syllables have consonants.  Only two English words in current use end in "-gry". They are "angry" and "hungry".  The word "bookkeeper" (along with its associate "bookkeeping") is the only unhyphenated English word with three consecutive double letters. Other such words, like "sweet-toothed", require a hyphen to be readily readable  More English words begin with the letter "s" than with any other letter.  The word "uncopyrightable" is the longest English word in normal use that contains no letter more than once.  A sentence that contains all 26 letters of the alphabet is called a "pangram".  The following sentence contains all 26 letters of the alphabet: "The quick brown fox jumps over the lazy dog." This sentence is often used to test typewriters or keyboards.
  • 95. Interesting Facts About English  The only word in English that ends with the letters "-mt" is "dreamt" (which is a variant spelling of "dreamed") - as well of course as "undreamt" :)  The word "alphabet" comes from the first two letters of the Greek alphabet: alpha, bēta.  The dot over the letter "i" and the letter "j" is called a "superscript dot".  In normal usage, the # symbol has several names, for example: hash, pound sign, number sign.  In English, the @ symbol is usually called "the at sign" or "the at symbol".  If we place a comma before the word "and" at the end of a list, this is known as an "Oxford comma" or a "serial comma". For example: "I drink coffee, tea, and wine."  Some words exist only in plural form, for example: glasses (spectacles), binoculars, scissors, shears, tongs, gallows, trousers, jeans, pants, pyjamas (but note that clothing words often become singular when we use them as modifiers, as in "trouser pocket").  The shortest complete sentence in English is the following. "I am."  The word "Checkmate" in chess comes from the Persian phrase "Shah Mat" meaning "the king is helpless".
  • 96. Interesting Facts About English  The longest English word is FLOCCINAUCINIHILIPILIFICATION  The second longest word is ANTIDISESTABLISHMENTARIANISM".  The only planet not named after a god is our own, Earth. The others are, in order from the Sun, Mercury, Venus, [Earth,] Mars, Jupiter, Saturn, Uranus, Neptune.  There are only 4 English words in common use ending in "-dous": hazardous, horrendous, stupendous, and tremendous.  We can find 10 words in the 7-letter word "therein" without rearranging any of its letters: the, there, he, in, rein, her, here, ere, therein, herein
  • 97. Spiritual Dimensions Assume you have a year to live. What legacy would you want to leave? Create, review your personal mission statement Watch and enjoy nature Read literature Preference for priorities Music PRAYERS
  • 98. Be Strong in Hard Moments Controlling your temper Getting up on time Eating healthy