Chapter: Laboratory Management System and its Components
Dr. Ganesh Ramamurthi
National Collateral Management Services Limited
Post Graduate Diploma in
Agri-warehousing Management
Subject:
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Assaying

Overview
Chapter: Laboratory Management System and its Components
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 Broad activities of a Laboratory – Business Development, Testing
& Operations, Customer Service, and Quality Control.
 Broad objective is to ensure customer satisfaction along with
being in compliance to regulatory and statutory requirements.

Typical Laboratory Activities
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Assaying Chapter: Laboratory Management System and its Components

Principles of QMS
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Assaying Chapter: Laboratory Management System and its Components
 Customer focus
 Leadership
 Engagement of People
 Process Approach
 Improvement
 Evidence-based Decision-making
 Relationship Management

Basics of ISO/IEC 17025:2017
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 It is a globally accepted
standard.
 Traceability to global
acceptance
ILAC
APLAC
NABL

Clauses of ISO/IEC 17025:2017
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 Scope
 Normative References
 Terms and Definitions
 General Requirements
 Structural Requirements
 Resource Requirements
 Process Requirements
 Management System Requirements

Assuring Quality of Results
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 Participation in Proficiency Testing (PT) programs
 Participation in Inter-Laboratory Comparison (ILC) studies
 Analysis of Duplicate sample and Matrix spiked samples
 Analysis of Negative and Positive checks
 Analysis of retained samples
 Analysis of internal blind samples

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Conclusion
Chapter: Laboratory Management System and its Components
 It is important to break-down activities into processes and have written
procedures for efficient functioning.
 Each activity must function independently but in a coordinated way to ensure
impartiality and efficiency.
 Follow requirements of ISO/IEC 17025:2017 in principle to achieve reliability in
test results and greater customer satisfaction.

Thank You
Subject:
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and
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Dr. Ganesh Ramamurthi
National Collateral Management Services Limited
Toll Free Number- 1800-3002-8030
Ganesh.r@ncml.com
www.ncml.com