The document discusses putting employee experience at the heart of the digital workplace. It notes that while organizations are undergoing digital transformations and able to provide functionality, employees remain unhappy. The answer is to focus on improving the employee experience. The employee experience is the sum of interactions between an employee and their organization. The document provides practical approaches for understanding workforce needs, having a clear digital workplace strategy, considering pre-built intranet solutions, taking ownership of the employee experience, and establishing governance to improve the digital workplace.
3. www.steptwo.com.au
Figure from Lexus Nexus
51%OF AUSTRALIAN WORKERS SAID:
“If the amount of information I receive continues
to increase, I will soon be at a breaking point
where I can’t handle any more.”
9. www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a consulting
firm headquartered in Australia.
We’re one of the world’s intranet and
digital workplace experts (we don’t
sell or build solutions), and we’ve
worked with firms around the globe.
I’ve been in this space for 20 years.
14. A digital workplace consists of the
set of tools, platforms and
environments for work.
15. A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
16. Employee experience is the sum
total of the interactions between a
staff member and their
organisation.
(We’ll be focusing on the digital component of the
employee experience.)