Modern intranets are delivering more capabilities than ever before, on the road towards great digital workplaces and digital employee experiences. (Keynote presented by James Robertson at Intranet Italia Day in Milan, October 2018)

1. 2020: the future for the
intranet
James Robertson, Step Two (@james_steptwo)

2. Organisations are undergoing
a digital transformation

3. We’re now able to deliver
great enterprise functionality

4. But there are still many
problems to fix!

5. www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace firm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 20 years.

8. www.steptwo.com.au

9. FROM NOW UNTIL 2020 …

10. STAGE 1:
MODERN INTRANET

11. I’m not afraid of using the
“i word”
@james_steptwo intranet

12. Modern intranets are now more
important than ever, to deliver
key tools, and to provide an
enterprise front door
@james_steptwo

13. www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of modern intranets
www.steptwo.com.au/products/five-intranet-purposes

14. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

15. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

16. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

17. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

18. 3M

19. 3M

20. 3M

21. STAGE 2:
DIGITAL WORKPLACE

22. A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo

23. A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo

24. Swisscom

25. Swisscom

26. Swisscom

27. STAGE 3:
DIGITAL EMPLOYEE EXPERIENCE

28. Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
@james_steptwo
www.steptwo.com.au/papers/what-is-digital-employee-experience

29. LibertyMutual
Important messages outside of email
(targeted on location, role and businessGenerated by systems, team
members and managerAggregates approvals from across enterprise
systems, don’t have to go to source systemSet of personal micro apps, such as my
profile, my time off/payslip, time plannerExperimental chatbot eg what is the next
office holiday? who is employee XYZ?
All 2018 Award winners: www.steptwo.com.au/iia

30. LibertyMutual
All 2018 Award winners: www.steptwo.com.au/iia

31. LibertyMutualAll 2018 Award winners: www.steptwo.com.au/iia

32. LibertyMutual
All 2018 Award winners: www.steptwo.com.au/iia

33. FROM NOW UNTIL 2020 …

34. You are at the forefront of creating
digital employee experiences

35. Dream big, but
deliver often!

36. Thank you!
James Robertson
Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
Twitter: @james_steptwo