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P&G’s BAL Model
                Rich DelCore
    Finance Director – Global Marketing
4A’s Tips, Tools & Tactics Webinar – 6/24/09
    For Audio Program, Call: (916) 233-3088
          Access code: 138-713-397
2




Procter & Gamble Speakers




Rich DelCore   Cindy Deihl     Jane Wagner
P&G Finance    P&G BBSS      S&S – BAL - IAMS
3




Good Afternoon

To get started:
• I would like to understand the audience
and interact as we go along
•When you see this picture –

it will require an audience response
4




Question

Do you work for an agency employed by:
   (Select only one)
a. P&G
b. Other consumer packaged goods co.
c. Other
d. Don’t work for an agency
5




Question

Do you know what BAL stands for?
   (Select only one)
a. Yes
b. No
c. Yes, I work on a BAL Team
P&G’s BAL Model
Creating an Integrated Agency Team
7



Procter & Gamble
8


Billion
Dollar
Brands




           Household
Beauty &     Care      Health &
Grooming               Well-Being
9



$500M to
$1 Billion
10




Pringles has over 2.6 million friends
11




What’s the next big idea?
12




It began 3 years ago…
13


     Partnership
  Finance, Purchases,
    Marketing and our
            Agencies

        Common vision
  continually improve
holistic brand building
14


The Case for Change
 Barriers to holistic communications

  Inconsistent approach
  Little master planning done across agencies
  Each silo undertakes own plan
  Non‐advertising agencies rarely involved in 
  concept development
  Advertising compensation model (ANR) 
  restricts flow of spend to other agencies
15




Question

How many agencies do you think P&G
works with (all types)? (Select only one)

a. 500
b. 1,500
c. 2,500
d. 3,500
16


The Case for Change
 System hard to manage

  Absence of Master Planning
  – Frequent “add ons”
  – Poor global coordination

  Too many “one‐off” relationships 
   – 2500+ agencies, 3000 Pay Points                  
   – Thousands of fee contracts

  High touch model                                          
  – Different P&G person for every agency
17


The Case for Change
 Operational inefficiencies 

   Decentralized agency sourcing minimizes 
   P&G ability to drive scale

   Agency duplication
    – Account planning/mgmt and creative
    – Overlapping capabilities

   Several organizations manage comp 
   resulting in multiple approaches and 
   systems
18




Question

How much do you think P&G spends
each year in agency fees? (Select only one)

a.   $ 100,000,000
b.   $ 250,000,000
c.   $1,000,000,000
d.   $2,000,000,000
19


The Case for Change
Need to improve spending efficiencies

   Spending a lot – $1B in agency fees

   Turn non‐working dollars into 
   working dollars (maximize ROI)

   Build long term value add 
   relationships with Agency partners
20



The Evolution of Thinking
External Survey                             Industry
LPK                                      ANA
Carat                  Industry Survey   AAAA
Wieden + Kennedy
Arnold
                               Feb ’08   WFA
Publicis Groupe                          Ron Baker
IDEO                                     Tim Williams
Anomaly
Omnicom
ACME
Draft              Summits
Quigley-Simpson
                   Aug ’07, Sept ‘07
WPP
21

Exploring Options (16:3:1)




 Agency Value    Rate Based   Brand Agency 
 Contribution                    Leader



                    ?
22


Model Parameters

        1   Degree of Unification

        2   Structure of Relationship

        3   Selection

        4   Degree of Flexibility

        5   Evaluation
23


Examples


 1   Degree of Unification

                Budget
SINGLE                       MULTIPLE
24


Examples
 2   Structure of Relationship

 CASH +      Payment Form          ONLY
OPTIONS                            CASH
                Basis for
 COST/        Compensation
                                   VALUE
MARGIN


 SHORT
           Terms of Relationship   LONG
  TERM                             TERM
                                           24
25


Examples

 3   Degree of Flexibility

           How Fast To Shift Funds
SLOWLY                                     QUICKLY


         Flexibility On Metric Selection
 COST/
                                           VALUE
MARGIN
26




Brand Agency Leader Model
27

Strategy and Execution before BAL
                                     ER
                                    Agency
                                              ER
                                             Mgr
         Interactive
           Agency         Digital
                          Mgr
                                                          P&G
                                                         BRAND
                                     ADD
 ADVERTISING                                                       Media
   AGENCY
                                                      Design
                             FMOT                     Mgr        Global Strategic
                              Mgr                                Comm Planning


                 FMOT
                 Agency
                                             Design
                                             Agency



           Multiple competing messages
28
29


Global Strategic
                     Strategy after BAL
Comm Planning



    PR
   Agency



Interactive
  Agency
                    BAL
  FMOT
  Agency



Advertising
 Agency            • Master Plan
   Design
                   • Brief for each initiative
   Agency            (on Master Plan)
30


The Benefit of One
BAL simplifies and enables more holistic brand building.




         Brand        One check              P&G
        Agency                             Decision
        Leader         One brief            Maker




            One cohesive message
P&G’s BAL Model
    Cindy Deihl
       BBSS
32




Question

What does BBSS stand for? (Select one)

a. Buy Big Strategic Stuff
b. Brand Building Strategic Sourcing
c. Big Bad Sourcing Staff
33


Who is the BAL?
Brand Agency Leader
• A person and an agency
• Leads an integrated agency team

Responsibilities
• Manages the work of each member agency
• Is accountable for team performance
• Agrees on a single global fee
• Owns partner agencies compensation
34


 Key Aspects of the BAL Model
 Brand Agency Leader              P&G Decision Maker

• BAL coordinates all agency     • Approves BAL agency,
  partner efforts                  partners and final creative

• Bigger “seat at the table”     • Commits long-term to
  for all agencies                 keep top talent

• Greater flexibility to shift   • Rewards all agencies on
  spending                         brand revenue

• Compensation varies with       • No annual negotiations
  sales, shares and evaluation
35


Value-Based Compensation

• +/‐ 10% range

• Can increase or decrease based on 
 P&G and Agency performance

• Driven by 3 factors
   ‐ Sales        50%
   ‐ Share        25%
   ‐ Evaluation 25%
36


How will this impact the Agencies?
  BAL creates new career opportunities within
the Agency community.

  BAL enables our brands to more fully
leverage the core capabilities of ALL agency
partners.

 BAL enables Agencies to think differently
about how to resource a business.
37
           • Holistic communication
Benefits
           • Reduced time and touches
           • More efficient spending
           • Value based compensation
38


Some results
39



Some results



  Sales

  Volume

  Share
40




Testimonials
41




Testimonials
42




Testimonials
Panel Discussion
44




Procter & Gamble Speakers




Rich DelCore   Cindy Deihl     Jane Wagner
P&G Finance    P&G BBSS      S&S – BAL - IAMS
Panel
  Rich DelCore – P&G Finance
    Cindy Deihl – P&G BBSS
Jane Wagner – S&S – BAL - IAMS

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BAL Pg

  • 1. P&G’s BAL Model Rich DelCore Finance Director – Global Marketing 4A’s Tips, Tools & Tactics Webinar – 6/24/09 For Audio Program, Call: (916) 233-3088 Access code: 138-713-397
  • 2. 2 Procter & Gamble Speakers Rich DelCore Cindy Deihl Jane Wagner P&G Finance P&G BBSS S&S – BAL - IAMS
  • 3. 3 Good Afternoon To get started: • I would like to understand the audience and interact as we go along •When you see this picture – it will require an audience response
  • 4. 4 Question Do you work for an agency employed by: (Select only one) a. P&G b. Other consumer packaged goods co. c. Other d. Don’t work for an agency
  • 5. 5 Question Do you know what BAL stands for? (Select only one) a. Yes b. No c. Yes, I work on a BAL Team
  • 6. P&G’s BAL Model Creating an Integrated Agency Team
  • 8. 8 Billion Dollar Brands Household Beauty & Care Health & Grooming Well-Being
  • 10. 10 Pringles has over 2.6 million friends
  • 11. 11 What’s the next big idea?
  • 12. 12 It began 3 years ago…
  • 13. 13 Partnership Finance, Purchases, Marketing and our Agencies Common vision continually improve holistic brand building
  • 14. 14 The Case for Change Barriers to holistic communications Inconsistent approach Little master planning done across agencies Each silo undertakes own plan Non‐advertising agencies rarely involved in  concept development Advertising compensation model (ANR)  restricts flow of spend to other agencies
  • 15. 15 Question How many agencies do you think P&G works with (all types)? (Select only one) a. 500 b. 1,500 c. 2,500 d. 3,500
  • 16. 16 The Case for Change System hard to manage Absence of Master Planning – Frequent “add ons” – Poor global coordination Too many “one‐off” relationships  – 2500+ agencies, 3000 Pay Points                   – Thousands of fee contracts High touch model                                           – Different P&G person for every agency
  • 17. 17 The Case for Change Operational inefficiencies  Decentralized agency sourcing minimizes  P&G ability to drive scale Agency duplication – Account planning/mgmt and creative – Overlapping capabilities Several organizations manage comp  resulting in multiple approaches and  systems
  • 18. 18 Question How much do you think P&G spends each year in agency fees? (Select only one) a. $ 100,000,000 b. $ 250,000,000 c. $1,000,000,000 d. $2,000,000,000
  • 19. 19 The Case for Change Need to improve spending efficiencies Spending a lot – $1B in agency fees Turn non‐working dollars into  working dollars (maximize ROI) Build long term value add  relationships with Agency partners
  • 20. 20 The Evolution of Thinking External Survey Industry LPK ANA Carat Industry Survey AAAA Wieden + Kennedy Arnold Feb ’08 WFA Publicis Groupe Ron Baker IDEO Tim Williams Anomaly Omnicom ACME Draft Summits Quigley-Simpson Aug ’07, Sept ‘07 WPP
  • 21. 21 Exploring Options (16:3:1) Agency Value  Rate Based Brand Agency  Contribution Leader ?
  • 22. 22 Model Parameters 1 Degree of Unification 2 Structure of Relationship 3 Selection 4 Degree of Flexibility 5 Evaluation
  • 23. 23 Examples 1 Degree of Unification Budget SINGLE MULTIPLE
  • 24. 24 Examples 2 Structure of Relationship CASH + Payment Form ONLY OPTIONS CASH Basis for COST/ Compensation VALUE MARGIN SHORT Terms of Relationship LONG TERM TERM 24
  • 25. 25 Examples 3 Degree of Flexibility How Fast To Shift Funds SLOWLY QUICKLY Flexibility On Metric Selection COST/ VALUE MARGIN
  • 27. 27 Strategy and Execution before BAL ER Agency ER Mgr Interactive Agency Digital Mgr P&G BRAND ADD ADVERTISING Media AGENCY Design FMOT Mgr Global Strategic Mgr Comm Planning FMOT Agency Design Agency Multiple competing messages
  • 28. 28
  • 29. 29 Global Strategic Strategy after BAL Comm Planning PR Agency Interactive Agency BAL FMOT Agency Advertising Agency • Master Plan Design • Brief for each initiative Agency (on Master Plan)
  • 30. 30 The Benefit of One BAL simplifies and enables more holistic brand building. Brand One check P&G Agency Decision Leader One brief Maker One cohesive message
  • 31. P&G’s BAL Model Cindy Deihl BBSS
  • 32. 32 Question What does BBSS stand for? (Select one) a. Buy Big Strategic Stuff b. Brand Building Strategic Sourcing c. Big Bad Sourcing Staff
  • 33. 33 Who is the BAL? Brand Agency Leader • A person and an agency • Leads an integrated agency team Responsibilities • Manages the work of each member agency • Is accountable for team performance • Agrees on a single global fee • Owns partner agencies compensation
  • 34. 34 Key Aspects of the BAL Model Brand Agency Leader P&G Decision Maker • BAL coordinates all agency • Approves BAL agency, partner efforts partners and final creative • Bigger “seat at the table” • Commits long-term to for all agencies keep top talent • Greater flexibility to shift • Rewards all agencies on spending brand revenue • Compensation varies with • No annual negotiations sales, shares and evaluation
  • 35. 35 Value-Based Compensation • +/‐ 10% range • Can increase or decrease based on  P&G and Agency performance • Driven by 3 factors ‐ Sales  50% ‐ Share 25% ‐ Evaluation 25%
  • 36. 36 How will this impact the Agencies? BAL creates new career opportunities within the Agency community. BAL enables our brands to more fully leverage the core capabilities of ALL agency partners. BAL enables Agencies to think differently about how to resource a business.
  • 37. 37 • Holistic communication Benefits • Reduced time and touches • More efficient spending • Value based compensation
  • 39. 39 Some results Sales Volume Share
  • 44. 44 Procter & Gamble Speakers Rich DelCore Cindy Deihl Jane Wagner P&G Finance P&G BBSS S&S – BAL - IAMS
  • 45. Panel Rich DelCore – P&G Finance Cindy Deihl – P&G BBSS Jane Wagner – S&S – BAL - IAMS