For most of us, the idea of having a difficult conversation makes our heart race a little (or a lot). People leaders have an extra layer of difficulty because, in most cases, these are conversations that can’t be avoided. Let’s face it, it’s part of the job and something that has to be done. In fact, if you aren’t having difficult conversations on an almost daily basis, you probably aren’t doing your job to the best of your ability, and nor are you serving your stakeholders as well as you could be. It’s part of the duty of care of being in a leadership role.