Conversational Interfaces: leveraging Alexa and Google Assistant when interacting with Telco Product and Services, TADSummit 2018

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The document discusses leveraging conversational interfaces like Alexa and Google with telecommunications products and services. It proposes building an API ecosystem to plug into these interfaces to enable new product experiences and use cases. The ecosystem aims to be reusable, flexible, easy to use, reliable, secure, and customer-centric. Examples are given of TELUS' existing integration with Google Assistant and the growing market for voice assistants in various sectors like security, energy, and entertainment.

Technologie

TELUS ProprietaryTELUS Proprietary 1
TELUS | The future is friendly
Conversational Interfaces:
Leveraging Alexa & Google with
Telco Product and Services
Piyush Gaur - Product Manager, TELUS
Omer Shaaeldin - Product Manager, TELUS

TELUS ProprietaryTELUS Proprietary 3
API Ecosystem | Plug & Play
Extend services
Governance
Customer-centric
Enable Innovation
● Reusability + Flexibility
● Ease of Use
● Reliability
● Security
● Governance
● Enable new use cases
Gateway Construct

TELUS ProprietaryTELUS Proprietary 4
API Ecosystem | A Visualization
Continuous enablement across a variety of use cases

TELUS ProprietaryTELUS Proprietary 5
Product Experiences

TELUS ProprietaryTELUS Proprietary 6
Conversational Interface | Market & Ecosystem

TELUS ProprietaryTELUS Proprietary 7
39%
TELUS customer base with Google Assistant
Accessories
Third party accessories are growing in market, supporting
voice assistants
70%
of US market share
Conversational Interface | Market & Ecosystem

TELUS ProprietaryTELUS Proprietary 8
Conversational Interface | Market & Ecosystem
Security
Energy
Entertainment
Connectivity
Voice Interface
Health / wellness Comfort

TELUS ProprietaryTELUS Proprietary 9
Conversational Interfaces | Demo

TELUS ProprietaryTELUS Proprietary 10
Learnings

TELUS ProprietaryTELUS Proprietary 11
Conversational Interfaces |

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Conversational Interfaces: leveraging Alexa and Google Assistant when interacting with Telco Product and Services, TADSummit 2018

1. TELUS ProprietaryTELUS Proprietary 1 TELUS | The future is friendly Conversational Interfaces: Leveraging Alexa & Google with Telco Product and Services Piyush Gaur - Product Manager, TELUS Omer Shaaeldin - Product Manager, TELUS

2. TELUS ProprietaryTELUS Proprietary 2

3. TELUS ProprietaryTELUS Proprietary 3 API Ecosystem | Plug & Play Extend services Governance Customer-centric Enable Innovation ● Reusability + Flexibility ● Ease of Use ● Reliability ● Security ● Governance ● Enable new use cases Gateway Construct

4. TELUS ProprietaryTELUS Proprietary 4 API Ecosystem | A Visualization Continuous enablement across a variety of use cases

5. TELUS ProprietaryTELUS Proprietary 5 Product Experiences

6. TELUS ProprietaryTELUS Proprietary 6 Conversational Interface | Market & Ecosystem

7. TELUS ProprietaryTELUS Proprietary 7 39% TELUS customer base with Google Assistant Accessories Third party accessories are growing in market, supporting voice assistants 70% of US market share Conversational Interface | Market & Ecosystem

8. TELUS ProprietaryTELUS Proprietary 8 Conversational Interface | Market & Ecosystem Security Energy Entertainment Connectivity Voice Interface Health / wellness Comfort

9. TELUS ProprietaryTELUS Proprietary 9 Conversational Interfaces | Demo

10. TELUS ProprietaryTELUS Proprietary 10 Learnings

11. TELUS ProprietaryTELUS Proprietary 11 Conversational Interfaces |

Conversational Interfaces: leveraging Alexa and Google Assistant when interacting with Telco Product and Services, TADSummit 2018

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