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Power of CPaaS for enterprises, Roshni Hewamallika, TADSummit Asia 2019

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Enterprise CPaaS (eCPaaS) is an important development in CPaaS. The CPaaS platforms are maturing, the use of templates/wizards under a self-service model with IT governance is exactly the model we’ve seen discussed by enterprises using Telecom APIs like Medtronic at TADSummit. It’s an interesting development, with an initial focus on the Banking industry, then expanding into Insurance, and beyond.

hSenid Mobile will be sponsoring the Chicago location of TADHack Global this year. Giving people a chance to hack on eCPaaS, and we’ll see the results of those hacks presented at TADSummit Americas.

Publié dans : Technologie
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Power of CPaaS for enterprises, Roshni Hewamallika, TADSummit Asia 2019

  1. 1. The Power of CPaaS for Enterprises
  2. 2. Telcos Enterprises
  3. 3. Messaging eTopup Loyalty & Rewards System integration Early years…
  4. 4. Signaling Cloud ServicesSelf-care customer engagement CPaaS Today
  5. 5. 2001 Key elements of CPaaS in core products CPaaS lowers barriers for entry into Telcos 2004 Technology enabler for Telco developer ecosystems 2010
  6. 6. Telcos’ gold mine of assets Build-developer eco-systems and recurring revenue streams CPaaS + Go To Market strategy
  7. 7. 2001 Key elements of CPaaS in core products CPaaS lowers barriers for entry into Telcos 2004 Technology enabler for Telco developer ecosystems 2010 2019 Power of CPaaS for Enterprises?
  8. 8. GovernanceWeb based Wizards Self service 3 key success factors
  9. 9. Governance Dependency on ITRegulator
  10. 10. eCPaaS . . . . . . . .
  11. 11. GovernanceWeb based Wizards Self service concepts applied to
  12. 12. empowering Business Users Wizards for different Enterprise Departments to manage own operations
  13. 13. Cards LoansInvestments empowering Business Users One wizard. Multiple services for department specific needs
  14. 14. Cards empowering Business Users One wizard. Different portals for managing different departmental requirements  Design and manage promotions to VIP credit card customers  Manage promotions targeted to all other card customers
  15. 15. End-to end self-service for Department users
  16. 16. Complete governance for Department admins
  17. 17. Tomorrow Promotions via multiple channels Omni channel customer service Transaction notifications Customer surveys & ratings Virtual reality Artificial intelligence Biometric authentication Augmented reality Today
  18. 18. gives Power back to the Enterprise Business User

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