1. Dr JASON CARTER
PhD Business, Finance and Commerce • MBA Business Strategy and Leadership
MSc Sciences and Technology • CCTA, PRINCE 2, MSP, PMO, ITIL, Lean, Six Sigma, Agile, P2, RAID
Email: j.carter@flexibleresources.co.uk Mobile: 0044 (0) 7585 957680
Languages: Bilingual English and French (Some Russian) Mobility: International; UK Passport
Accomplished Board Executive & Programme Director • Global Programmes – Strategy, Leadership & Results
Chief Executive Officer: Exceptional track record of planning, leading and implementing complex programmes
for global blue chip corporations, ranging from initial pilot projects worth £150 million to delivering world class
infrastructure re-engineering and software development programmes with client portfolios of circa €3 billion.
Global Strategy & Leadership: Improving organisational capabilities by analysing core needs, setting priorities
and defining integrated strategies covering international operations, cross-functional areas and expert teams –
influencing decision-makers, matrix managing global entities and adapting business / operating / cost models.
Troubleshooting / Transformation: Spearheading change, creating world class propositions and turning around
business critical operations via M&A, restructuring, outsourcing, corporate governance, IPO, risk mitigation, HR
development, commercial initiatives, procurement, service management, systems (CRM, ERP, EPOS) and more.
Objective: Seeking a Chief Officer or Executive Leadership position with an established or start-up organisation
to lead teams, strengthen international credentials and drive-forward business performance – benefit from a
highly accomplished boardroom executive who delivers outstanding results aligned to corporate objectives.
CAREER ACCOMPLISHMENTS
CHIEF EXECUTIVE OFFICER – Flexible Resources Associates Consulting Jan 1995 – PRESENT
Programme Leadership: Successfully leading client portfolios worth €3 billion (at any given time) for blue
chip clients across diverse sectors – i.e. Siemens, Lloyds Banking Group, Experian, BT, GSK, GM, BP and more.
World Class Solutions: Spearheading strategic initiatives affecting entire organisations to add commercial
value, restructure/integrate business functions (M&A) and improve client USPs / value added propositions.
Strategy Development: Influencing executive decision makers, analysing risk, presenting complex business
cases and justifying budgets to set strategic priorities, define integrated plans and deliver on corporate goals.
Change & Transformation: Strengthening core capabilities to deliver agile, leaner and fitter organisations
using latest technologies (i.e. technical bids / outsourcing / shared / lean models) to yield profitable growth.
Troubleshooting Skills: Defining/executing turnaround strategies to lead business transition and find ways of
improving performance – i.e. implementing new ERP systems and restructuring client global operations.
Commercial Growth: Developing sales, marketing and commercial functions by introducing state-of-the-art
global order management systems, eCommerce platforms and customer relationship management (CRM).
Financial Leadership: Using decision-making acumen to improve resource allocation, asset management, MI
reporting (business intelligence), ERP / SAP / billing systems, procurement processes and cost controls, etc.
Expert Teams: Experienced at recruiting, motivating and deploying specialist teams to achieve programme
objectives, deadlines and budgets – excellent at identifying skills needs and developing talented individuals.
Core Methodologies: Delivering complex programmes to established quality, best practice and corporate
governance frameworks using latest project management methodologies, compliance and due diligence.
Technology Leadership: Defining technology roadmaps according to business requirements, long-term plans
and international / security risk factors – a leading technical authority to give critical guidance and expertise.
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2. CLIENT PROGRAMMES - OVERVIEW
Programme Director: A well-established Programme Director and Senior Programme Manager with proven
expertise in delivering highly complex strategic initiatives on behalf of global corporations covering banking,
telecommunications, public sector, FMCG, energy, utilities, transport, aviation, automotive, medical and more.
End-to-End Leadership: Led entire programmes from business needs analysis, technical bid preparation and
contract negotiation through to final implementation – includes all business transition, systems infrastructure,
data migrations, management by objectives (MBO) and intellectual property to achieve corporate objectives.
RECENT CLIENT PROGRAMMES
PROGRAMME DIRECTOR – Siemens-Atos Origin December 2011
Technical Bid Consultancy: Directed all bid preparation teams and client submissions for a key Department
of Health Programme - fully detailed business cases, cost justification, benefits realisation and risk controls.
Planning & Governance: Established formal methodologies to enable effective planning of all project work
streams, manage cross-functional teams, apply best practice and shape ITO / BPO outsourcing strategy.
PROGRAMME MANAGER – Lloyds Banking Group June – Nov 2010
Major Restructure & Integration: Spearheaded the introduction of a new business operations model to
integrate and restructure across Head Office functions and dispersed multi-site operations – reported to CEO.
Technology Roadmap: Defined long-term plans for all future systems developments, business / enterprise
infrastructure, technical architecture, lifecycle management and solutions strategy to meet requirements.
Programme Leadership: Directed a team of 100+ people to integrate core functions, marketing, call centres,
IT infrastructure (SAP, ERP, EU SOX, Basle 2, Solvency 2), BAU, logistics, facilities, financial services and HR.
Planning & Controls: Standardised methods, procedures and processes to enable controlled implementation
of strategic changes and phased introduction of a new operating model (incorporated 3rd party functions).
Compliance & Governance: Developed engagement and communication strategies to brief stakeholder
groups, plus quality assurance (audit compliance), IT / security / fraud measures and executive reporting.
IT Transformation: Included technical delivery (i.e. software, products, outsourcing, offshoring, OLOs, SLAs),
ITIL service delivery framework, Blue Sky Roadmap, enterprise VMWARE and architecture compression, etc.
PROGRAMME DIRECTOR (BID LEADERSHIP) – Cap Gemini Oct 2008 – June 2010
M&A Integration: Led client restructuring programme from due diligence through to complete integration of
acquisitions by delivering technical consultancy, systems integration and ITO / BPO outsourcing strategies.
Control & Governance: Standardised methods, procedures and processes for phased infrastructure changes
to minimise impacts (Business As Usual) – led key stakeholder meetings, communications and presentations.
Team Leadership: Directed expert teams / contractors as appropriate, delivered on a portfolio of projects,
provided technical expertise, analysed risks, managed internal audits and monitored progress/budgets.
HEAD OF PMO PRACTICE – Experian April – Oct 2008
Change & Transformation: Spearheaded a major transformation programme to enhance Experian software,
infrastructure and information systems capabilities and functionality to deliver a world class proposition.
Team Leadership: Led expert teams of designers, developers and testers by fully managing work streams
across design, planning, development, testing, deployment, support, maintenance and outsourcing aspects.
Control & Governance: Ensured robust processes, controls and communication with key stakeholders to
monitor progress (executive reporting), troubleshoot issues, analyse risk and manage overall budgets.
Outcomes & Benefits: Carefully managed transition phases, change projects and application of technology
to deliver major stepped enhancements to enterprise IT infrastructure, including outsourcing / offshoring.
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3. OTHER CLIENT ASSISGNMENTS
A4e: Bid management / CRM / MS Dynamics 3 Months
eBazR.com: eCommerce - offshore development (SDLC) team 3 Years
CAP GEMINI: Transformation Director - Bid Leadership, Consultancy Services, Client Delivery 2.5 years
TROUX: Strategic IT Planning, Resource Management and Client Delivery 5 Months
BT /OPENREACH: Business Engagement; IT & Information Systems Strategy 1 year
LITTLEWOODS: M&A - Business integration; Gaming and eCommerce 15 Months
VODAFONE: CPW, 3G Mobile and datacard development 4 Months
DEPT OF HEALTH: Arm Length Body, (QUANGO) Merger/Restructure 3 Months
DHL/DANZA: Business Absorption/Restructuring 4 Months
GLAXO SMITH KLINE: SAP Upgrade, Business Transformation 4 Months
BRITISH PETROLEUM (BP): Multiple M&A, Integrations, ERP, SAP and Data Centre Builds 3 Years
GENERAL MOTORS: De-mergers, divestitures, transition and cultural change 8 Months
ALCATEL: Multiple Global Programmes -SDH/PDH/ATM/WDM/FIBRE 11 Months
NORTEL NETWORKS: POP voice & data network builds 9 Months
CABLE & WIRELESS: National ICT Programs, Mobile, Fixed line & POP (£1 Billion budget) 11 Months
ERNST & YOUNG: Business Change Management, IT programs 9 Months
CITIBANK: Global Trading Solutions, Capital Markets 4 Years
EDUCATION & PROFESSIONAL DEVELOPMENT
PhD, Business Finance and Commerce – Canterbury Christ Church University
MBA, Business Strategy and Leadership – Canterbury Christ Church University
MSc, Sciences and Technology – Staffordshire University
BSc, Computing and Technology – University of Bolton
LLM, International Business Law – University of Liverpool (current study)
Legal Methods; Conflict of Laws in Business & Commerce; Law of Business Organisations; Commercial Contracts;
EU Law & Single Market; Corporate Governance; International Economic Law; Internet Law; Information Security
PRINCE2™ Foundation P2R/155720 + Practitioner P2R/157924, MSP Certification
PRINCE2™ - Advanced Training in Change, Risk, Quality, Financial Management and Contract Negotiation
ITIL®: Certification + Service Offerings and Agreements (Learning tree)
Wider Expertise: CCTA, MSP, PMO, Lean, Six Sigma, Agile, P2, RAID
Security & Contingency: Information Security / Business Continuity / Disaster Recovery Expert
Certified Internet Webmaster & Designer - Tech Connect
Internet Marketing (SEO, PPC, PPI, SMM, Email and Strategy) - Chartered Institute of Marketing (CIM)
Billing Systems (Fraud Prevention, Revenue Assurance, Interconnect, Multiple Products/Services) - Phillips
CISCO Routers CCNP (Learning tree)
Networking Tech Connect
Adobe CS5.5 Creative Master Suite
Power MS Excel-on reporting and decision making (Learning tree)
MS Office and 365 MS Lyncs and virtualisation machines
3G UMTS Air Interface; 3G UMTS BSC/BTS Core - Phillips
Security Clearance (DV number withheld)
Full driving licence
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