Cusersibrahimdesktopproblemsolvinganddecisionmaking 090321143622 Phpapp01

Problem Solving & Decision Making 2007

C O N T E N T S ,[object Object],[object Object],[object Object],[object Object],[object Object]

Background to Problem Solving (1)

What is PAID ? ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

[object Object],[object Object]

Causes and Symptoms of a Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Diagram of a Problem ,[object Object],[object Object],Performance Expected Performance Actual Performance T I M E

[object Object],[object Object],[object Object],[object Object],Positive Variance Opportunity Negative Variance Problem Performance Expected Performance Actual Performance T I M E Actual Performance

[object Object],[object Object],[object Object],[object Object],Performance Expected Performance T I M E Actual Performance Positive Variance Opportunity Negative Variance ProblemX X

Problem Solving Action Flow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Avoiding Pitfalls ,[object Object],[object Object],[object Object],[object Object],[object Object]

Setting the Problem Statement (2) Describe the problem Develop a one sentence problem statement

Describe the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object]

Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Bug Listing ,[object Object],[object Object]

Reversals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Setting the Problem Statement ,[object Object],[object Object],[object Object],[object Object]

Setting the Problem Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effective Problem Statements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Completed First Stage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analyze the Problem in Detail (3) Analyze what is wrong Analyze what is right

Analyzing what is wrong ,[object Object],[object Object],[object Object]

Analyzing what is right ,[object Object],[object Object],[object Object]

Overview Analyze the Problem in Detail ,[object Object],[object Object]

The Role of Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How do you decide which questions to ask? ,[object Object],[object Object],[object Object],[object Object]

Herringbones ,[object Object],[object Object],[object Object]

Analyzing the Problem ,[object Object],[object Object],Questioning Tool Box What is wrong? What did you do about it? What was the result? What happened next? What was their reaction? What are the symptoms? What are their effects? What did you notice first?

Analyzing the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object]

Analyzing the Problem ,[object Object],[object Object],[object Object]

Analyzing the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analyzing What is Right ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify Likely Causes (4) What's different? What has changed? What are the most likely causes?

Identify Likely Causes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What's Different? ,[object Object],[object Object],[object Object]

What Has Changed? ,[object Object],[object Object],[object Object]

Define Actual Causes (5) What is the most likely explanation? Can I prove it?

Define Actual Causes ,[object Object],[object Object],[object Object],[object Object]

The Most Likely Cause ,[object Object],[object Object],[object Object]

Proving the Cause ,[object Object],[object Object],[object Object],[object Object]

Proving the Cause ,[object Object],[object Object],[object Object],[object Object],[object Object]

Review ,[object Object],[object Object],[object Object],[object Object]

Problem Solving ,[object Object],[object Object],[object Object],[object Object],[object Object]

Decision Making The ICES decision making process stands for I nitiate C riteria E valuate S elect

Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Making Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The ICES Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluating Options ,[object Object],[object Object],[object Object],[object Object],[object Object]

Cusersibrahimdesktopproblemsolvinganddecisionmaking 090321143622 Phpapp01

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