The document discusses several knowledge sharing projects and their histories and annual values. It describes projects at T. Rowe Price that helped answer tax questions, reducing call times and saving $3 million. It also outlines Intelpedia, a free internal software with over 1,000,000 page views and 200 person-years saved weekly. Finally, it mentions knowledge sharing communities at CGI, SAP, and their benefits like slashing redundancy and getting inquiries answered by non-employees, leading to faster and more accurate responses.

2. Wiki T. Rowe Price
Project History
recurring tax questions
set up FAQ & blog
rapid look-ups

3. Annual Value
1,500 temp workers
2 minutes/call
$3,000,000
+ better customer service

8. Intelpedia
Project History Annual Value
3 years old 20,000 active users
free software x 30 minutes/week saved
1,000,000+ page views 200 person-years

9. Blog + RSS CGI Systems
Professionals learn more from one another
than they will ever learn from outsiders.

10. CGI
Project History Annual Value
communities of practice 4,000 active users
consolidated research x 30 minutes/week saved
redundancy slashed +100,000 billable hours

12. Community

13. SAP Developer Network
Project History Annual Value
communities of practice 1,000,000+ active users
answer customer most queries answered by
inquiries non-employees
network, blogs, tech
incalculable
library, wikis
+ faster, more accurate responses