1. The document discusses the importance of trust in the workplace from multiple perspectives including employees, management, and boards/stakeholders.
2. It uses a case study of KiwiRail to illustrate how open communication from leadership after a service disruption can help rebuild passenger trust.
3. Various models and frameworks are presented for developing trust through actions like transparency, integrity, treating people fairly, and delivering on commitments.
15. Leading “Clevers” Rob Goffee and Gareth Jones Leading your smartest, most creative people, Clever Dos Don’ts Tell them what Tell them how Provide boundaries (agree on simple rules) Create bureaucracy Give people time Interfere Talk straight Use bull or deceive Conduct and connect Don’t take all the credit as the leader Give people space and resources Let them burn out
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19. Steven Covey “The Speed of Trust” 1. Integrity 2. Intent 3. Capabilities 4. Results
