Paul Jay

Sydney, Australia Australia

Innovation at Service Quality : Experienced Service Mgmt, Knowledge Mgmt & Project Manager.

Technology / Software / Internet

14 Years Experience in IT Service Management, covering Service Support and Service Delivery. Specialising in IT Service Management (ITIL, ISO 20K), Knowledge Management (KCS), Project Management (Prince 2) and Customer Experience. I've worked with a number of large organisations: - AMP - ServiceFirst IT (NSW Dept of Finance and Services) - News Ltd - NSW Department of Education - Telstra Experience in: - Project Manager - Service Management Process Design & Implementation - Operations Management (Service Desk, Production Support, Field Services, Application Management) - Knowledge Management KCS (Knowledge Centred Support) - Training & Consulting, eLearning - Sales & Marketi...