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© John colley 2013
http://jbdcolley.com
I Want to Tell You a
Story...
“Why Do We Have A
Website?”
© John colley 2013
http://jbdcolley.com
Communicating
with
Your
Customers
© John colley 2013
The Six Minute Strategist
Business Strategy, Frameworks for Growth
© John colley 2013
http://jbdcolley.com
How NOT To Be The
Next Comet:
Marketing In The
Connected Economy
April 2013
http://jbdcolley.com
John Colley
The Six Minute Strategist
One Topic
Six Points
Six Minutes
© John colley 2013
One Topic
2
4
6
5
3
1
© John colley 2012
http://jbdcolley.com
Less Than
Six Minutes
http://jbdcolley.com
4 Questions?
Buy Online?
Search Online
Visit Comet?
Searched at Comet,
Bought Online?
© John colley 2013
http://jbdcolley.com
Today every business is in
the publishing business
© John colley 2013
http://jbdcolley.com
Today the Question is
No Longer:
“Do We Do Online
Marketing?”
© John colley 2013
http://jbdcolley.com
Today the Question is:
“How Do We Do Online
Marketing?”
© John colley 2013
http://jbdcolley.com
Outbound Marketing
vs
Inbound Marketing
© John colley 2013
http://jbdcolley.com
Where do you Start?
© John colley 2013
Connected
Marketing
Funnel
Content
Integration
Offerings
Landscape
Customers
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Customers
© John colley 2013
http://jbdcolley.com
Know Your Customer
© John colley 2013
Customer
Interaction
How do they
FindYou?
How can you
Connect
How can you
Transact?
How can you
Engage?
What do they
Want?
Who are
they?
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Funnel
© John colley 2013
http://jbdcolley.com
Understand
Your
Funnel
© John colley 2013
The Social
Media
Funnel
Know Me
Trust Me
Evangelise
Me
Pay Me
Like Me
Find Me
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
So,Where DO you Start?
© John colley 2013
http://jbdcolley.com
Landscape
© John colley 2013
http://jbdcolley.com
Find Me?
Understand the
Social Media
Landscape
© John colley 2013
Social Media
Landscape
Twitter
YouTube
Pinterest
Linkedin
Google +
Facebook
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Need to Know Your Customers
Need to be Where your
Customers are
Need know Wants/Needs
© John colley 2013
http://jbdcolley.com
Content
© John colley 2013
http://jbdcolley.com
5 Ps of Marketing
Product
Price
Place
Promotion
Packaging
© John colley 2013
http://jbdcolley.com
5 Cs of InBound Marketing
Content
Creation
Curation
Consumption
Community
© John colley 2013
http://jbdcolley.com
Know Me
Like Me
Trust Me
Its All about Content!
© John colley 2013
http://jbdcolley.com
Create content with two
objectives:
1.build trust
2.educate
© John colley 2013
Content
Audio
Images
FAQs
Email
Video
Written
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Take a topic,
Structure your comments
Write a blog
Record a Podcast
Create a slide deck
Record a screencast
Create videos
© John colley 2013
http://jbdcolley.com
Group blog posts together,
Create an ebook
Group videos together,
Create a course
Send a newsletter
Videos create a YouTube channel
Audio on iTunes create a programme
Integrate Content
on your own Website
© John colley 2013
http://jbdcolley.com
Offerings
© John colley 2013
http://jbdcolley.com
Key Topics?
What is important to your
Customers
what do they want to know?
Six Points of Contact = Sale
© John colley 2013
Offerings
Free Trial Offering
= Like Me
Core Offerings
= Pay Me
Add-Ons
= UpSell Pay Me
Members Only
Offerings = Extend
Pay Me
Sign Up Offering
= Trust Me
Starter Offering
= Know me
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
So, Where DO you Start?
© John colley 2013
http://jbdcolley.com
Integration
© John colley 2013
http://jbdcolley.com
Implementing an Integrated
Social Media Strategy
Bringing it all together...
© John colley 2013
http://jbdcolley.com
Customers
Funnel
Landscape
Content
Offerings
Integration
© John colley 2013
http://jbdcolley.com
Hub and Spoke
Hub = your website
First objective
capture email address
Who?
Permission marketing
Email = Outbound marketing tool
Social Media = in bound marketing
© John colley 2013
Funnel
Level 1
Find Me
Interaction
Strategy
Visit
Your
Website
Sign Up
Consume
Content
Invite
Contacts
Social Media
Presence
© John colley 2012
http://jbdcolley.com
Funnel
Level 2
Know Me
Video
Sign Up
Start Here
Page
Call to Action
Next
Step
Free Giveaway
Landing
Page
© John colley 2012
http://jbdcolley.com
Funnel
Level 3
Like Me
Categories
and Tags
Find More
Content
Clear CTA
Move thru
Funnel
Sign Up
Navigate
Blog Posts
© John colley 2012
http://jbdcolley.com
Funnel
Level 4
Trust Me
Comments
Educate
Repurpose
Content
Inform
Testimonials
Content
Builds
Trust
© John colley 2012
http://jbdcolley.com
Funnel
Level 5
Pay Me
Passive
Income
Multiple Income
Sources
Customer
Needs
Wants
Products
Services
Information
Scalability
Business
Model
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Courses
Tutorials
Products
Information
Services
Solutions
Online & Offline
© John colley 2013
Funnel
Level 6
Evangelise Me
Recommendations
Social Proof
Reinforce
Other
Levels
Credibility
Endorsements
Comments
© John colley 2012
http://jbdcolley.com
B2B
or
B2C
Who are
your
Customers?
Connect
Transact
Engage
What do they
Want/Need?
Find Me?
Where?
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Two Last Thoughts...
© John colley 2013
http://jbdcolley.com
Listen
Monitor
© John colley 2013
Tools
Hootsuite
Gist
Twitter
Search
Google
Keyword
Tool
Facebook
Graph
(new)
Google
Alerts
© John colley 2012
http://jbdcolley.com
Follow/
monitor/
listen?
Your
Own
Name
Key Brands
Keywords
Competitors
Your
Company
Thought
Leaders
© John colley 2012
http://jbdcolley.com
http://jbdcolley.com
Analytics
© John colley 2013
http://jbdcolley.com
Key Metrics
Google Analytics
unique visitors
Page Views
Bounce rate
Time on site
© John colley 2013
http://jbdcolley.com
Learn More?
http://jbdcolley.com
© John colley 2013
http://jbdcolley.com
Thank You...
Any Questions?
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Marketing in the Connected Economy