Jeffrey DeSocio

Greater Boston Area United States

Director - Information Technology Operations

Technology / Software / Internet

Reporting to the CIO, Signature Healthcare. Responsible for the technological infrastructure, operating system management/standards, tier 1 & tier 2 technical support including networking/ telecommunications, data center operations/standards and desktop support across the Signature Healthcare organization. Also responsible for managing the development plans and for coaching team members in developing subject matter expertise and leadership skills. • Implemented both LEAN Balanced ScoreCard and ITIL Best Practices to help streamline IT Operations Processes and move IT Operations to be a progressive service organization. • Acting as Project Lead for implementing a user provisioning ...