Sales Enhancement Objection Handling

Course Outline ,[object Object],[object Object],[object Object],[object Object],[object Object]

Objection Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],OBJECTION RESOLUTION PROCESS

Identifying Objections ,[object Object],[object Object],[object Object],[object Object],[object Object]

Empathy ,[object Object],[object Object]

Empathy Defensive Response: Why will I get charged twice? The item I received was defective. This is a scam! What are you trying to imply?! We are one of the pioneers in online retail. How can you say that?

Empathy Correct Response: Why will I get charged twice? The item I received was defective. This is a scam! I understand where you’re coming from, initially that may be perceived that way, let me explain it to you in detail…

Isolate the Objection ,[object Object],[object Object]

Isolate the Objection ,[object Object],“ Other than that, is there anything else that’s averting you from doing business with us?” CUSTOMER RESPONSE: NO YES This means then that you have isolated a sole objection and once this is addressed you may proceed to closing the sale. This indicates that there are more objections and you may identify which objection should be prioritized.

Handle the Objection ,[object Object],[object Object]

Close ,[object Object],[object Object]

Sales Enhancement Objection Handling

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Sales Enhancement Objection Handling