SlideShare une entreprise Scribd logo
1  sur  127
LE SHOPPING 

DU FUTUR.
OCTOBRE 2017
#STOREOFTHEFUTURE @JODYDUYCK
BONJOUR!

Je suis Jody.
#STOREOFTHEFUTURE @JODYDUYCK
MARKETING 

DE MAGASINS
PLANIFIER LE

MARKETING
COACHING

CHEFSDEMAGASIN
INSPIRER

EN SAFARI
COMMENT SE
REDÉFINIT LE 

MAGASIN DUFUTUR?
QUELLE EST LA
FONCTION D’UN

MAGASIN?
RAPPROCHER 

DU CLIENT 

LES MARCHANDISES 

À L’UNITÉ
LES MARCHANDISES
NE DEVRONT PLUS
ÊTRE RAPPROCHÉES
DU CONSOMMATEUR.
ILS SONT DÉJÀ 

À PORTÉE DU
CONSOMMATEUR.
LA TECHNOLOGIE
MET LE
CONSOMMATEUR
AU VOLANT.
#STOREOFTHEFUTURE @JODYDUYCK
LAVENTE AU DÉTAIL

EST PRESQUE
MORT…
#STOREOFTHEFUTURE @JODYDUYCK
QU’EST CE QU’ON
VOIT BOUGER?
DIRECT TO
CONSUMER
EXAMPLES 

?
L’ANCIEN
COMMERCE 

DE DÉTAIL

EST PRESQUE MORT…
#STOREOFTHEFUTURE @JODYDUYCK
THE FUNDAMENTALS OF
WHAT A STORE ‘IS’ 

(ITS PURPOSE AND FUNCTION)
ARE IN FLUX.
RETAIL NE DISPARAÎTRA PAS

MAIS VA RECEVOIR 

UNE NOUVELLE
FONCTIONNALITÉ.
#STOREOFTHEFUTURE @JODYDUYCK
MAIS…

LE FUTUR DES
MAGASINS N’EST
PAS LA MÊME
CHOSE QUE LA
TECHNOLOGIE DANS
LES MAGASINS.
LE FUTUR 

EST INITIÉ PAR

LE CONSOMMATEUR.
#STOREOFTHEFUTURE @JODYDUYCK
L’AGENDA 

DE CE JOUR.


#4 PARTIES
1) LE SHOPPER.
2) LE SHOPOWNER.
1) DE SHOPPER.
2) LE SHOPOWNER.
1) LE SHOPPER.
3) LA NOUVELLE
FONCTIONNALITÉ
2) LE SHOPOWNER.
1) LE SHOPPER.
3) LA NOUVELLE FONCTIONALITÉ
4) LE MAGASIN DU FUTUR.
1) 

LE SHOPPER.
SOUS
PRESSION
PRESSION
DU TEMPS
PRESSION
DE SÉLECTION
PRESSION
SOCIALE
LES
CONSÉQUENCES…
PLUS DE PATIENCE
NUMÉRIQUE PARCE
QUE C’EST PLUS
RAPIDE?
ET SURTOUT UN
OUTIL SOCIAL!
PARALYSIE CHOIX
À LA RECHERCHE 

D’EXPERTISE
SERVITUDE

ATTENTE N°1
À LA RECHERCE DE
FACILITÉ
#STOREOFTHEFUTURE @JODYDUYCK
SOUSCRIT AUX SERVICES
D’ABONNEMENTS

TOUT 

POUR PLUS DE
COMMODITÉ.
#STOREOFTHEFUTURE @JODYDUYCK
RETAIL SANS
FRICTIONS.
#STOREOFTHEFUTURE @JODYDUYCK
2) 

LE SHOPOWNER.
COMMENT VOULEZ-VOUS 

RENDRE LA VIE FACILE 

AUX CLIENTS?
QUELLE EST VOTRE
HISTOIRE?
GAMME 

LA PLUS LARGE?
ET BOL? 

ET AMAZON?
LE MOINS CHER?
IL PEUT Y AVOIR
SEULEMENT 1 LE
MOINS CHER…
#STOREOFTHEFUTURE @JODYDUYCK
LES AUTRES ONT
BESOIN D’ UNE
EXCELLENTE 

STRATÉGIE MARKETING
#STOREOFTHEFUTURE @JODYDUYCK
SPÉCIALISTE?
VOUS POUVEZ ÊTRE EN
SÉCURITÉ DANS VOTRE
NICHE.
GO BIG

OR GO NICHE!
#STOREOFTHEFUTURE @JODYDUYCK
TEMPS POUR UN
PETIT QUIZ…
LIVEPOLL
<OPEN BROWSER> <GO TO SLIDO.COM> <CODE #B521>
NOUS CONSTATONS QUE
VOUS ÊTES NOMBREUX À
ÉVOLUER VERS 

LA COMMODITÉ EN LIGNE
PLUS EFFICACE
PLUS FACILE
#STOREOFTHEFUTURE @JODYDUYCK
COMMENT PEUT UN
MAGASIN SAUVEGARDER 

UN BRILLANT AVENIR?
S’IL Y A DES

AVANTAGES!

3) 

LA NOUVELLE
FONCTIONNALITÉ
COMMENT ATTIRER LES
SHOPPERS VERS VOTRE
MAGASIN?
LARGE STOCK
DISPONIBLE
SUPER-CONSEILS
PROPOSER DES

TESTS
EN SOCIALISANT
ET DE LA GENTILLESSE
PAR TEMPORALITÉS
AVEC 

DES ÉVÉNEMENTS,

ATELIERS…
RENDRE

MOINS CHER…
ÉVITER 

LAST MILE DELIVERY
COST
COMME

OUTIL DE
COMMUNICATION
4) 

LE MAGASIN DU FUTUR.
COMMENT SE REDÉFINIT
LE MAGASIN DU FUTUR?

LA MEILLEURE FAÇON
DE PRÉVOIR L’AVENIR
EST DE LE CRÉER.
PETER DRUCKER
1909-2005
SANS CAISSES

<PLUS FACILE>
AMAZON GO?
PHYGITAL

<PLUS FACILE><TRANSPARANT><PLUS D’INFO>
ACCESSIBLE<PLUS FACILE>
PLUSIEURS 

OPTIONS
DE LIVRAISON
AUSSI DES
ABONNEMENTS!
EN PARTICULIER POUR
LES PRODUITS DE BASE
ENDROIT POUR
RAMASSER
<PLUS VITE><MOINS CHER>
<CONSEILS><AIDE À LA DÉCISION>
ENDROIT POUR
APPRENDRE
ENDROIT POUR TESTER

<OFFRES/VIDÉOS CFR PROFIL CLIENT>
ENDROIT INTELLIGENT
ENDROIT À
NE PAS RATER

EXPÉRIENCE UNIQUE

FOMO
ENDROIT DE
RENCONTRES

ENDROIT DE
COMMUNICATION
PAS PUREMENT
VENDRE DES
PRODUITS
MAIS OFFRIR DES

SERVICES
RENDRE LE SHOPPING 

FACILE-AMUSANT-PRÉCIEUX
IL EST TEMPS DE CRÉER
LE FUTUR
FUTURE PROOF 

YOUR BUSINESS!
A VOS MARQUES !

MERCI!

@JodyDuyck

info@peppersandco.com

www.peppersandco.com
FUTURE PROOFS YOUR BUSINESS

Contenu connexe

En vedette

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 

En vedette (20)

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 

Le shopping au futur