Alcatel-Lucent Jive Live Tour
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The launch and growth of Alcatel-Lucent's internal employee community, Engage.
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Alcatel-Lucent Jive Live Tour
- 1. Jem Janik Enterprise Community Manager @VSJem May 10, 2012 1 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 2. ALCATEL-LUCENT REALIZING THE POTENTIAL OF A CONNECTED WORLD “ Broadband everywhere is speeding up life and business. It takes no time to go from having a new idea, to touching people’s lives. We must “ innovate – and help our customers innovate – at the speed of ideas. ” Ben Verwaayen Chief Executive Officer FAST • Headquarters: Paris, France • R&D Budget: €2.4 billion • Annual Revenues: approx. €15.3 billion • Active Patents Held: 29,133 FACTS • Employees: 76,000 + • Patents Awarded in 2011: 2,655 • 130 countries • Nobel Prizes Won: 7 2 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 3. Why Social Business Software? • R&D Transformation • Reduce duplication of effort • Extend the Gemini Way • Break down silos • SharePoint in place, but not mature • Large Non-Windows population Bell Labs is the birthplace of “Unix” 3 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 4. Deciding on Jive • Easy to use • Available anytime/anywhere • Bridging (Single tool for employees for internal / external collaboration) • Hosting or Premise based Photo Courtesy of: Apply Radical Truths 4 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 5. Launch Highlights • Global Pilot • Leveraged speed of Hosted Services • Fast – From contract to Soft Launch in 3 weeks • No major deployment issues • Stand alone authentication (Single Sign On, Theme deployed post launch) Photo Courtesy of : jurvetson Copyright © 2009 Apply Radical Truths 5 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 6. Adoption & Management • Full-Time Community Manager • “Group Owners” group, peer support & call • Advocates program • Active “Get Help” area • Tiered community/user support • 57,000 members out of 77,000 • Monthly: 30k active, 15k participating, 6k contributing 6 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 7. Engage In Action • Crowdsourcing decisions • Crisis Management • Peer Support • CEO Blogging weekly (or more) • Continued Classroom learning • Innovation Photo courtesy of: Save Pottstown!! 7 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 8. The Value of Engage • Support before you can say “Help Desk” • Answers when you don’t know who to ask • “I’ve met more people in 2 weeks [on Engage], than in 20 years of working here” • Employees feel Engage makes work faster & easier "Jive Engage helped us allowed us initially to revitalize the company by breaking down silos and changing the attitude of the our global organization to create a be a much more collaborative, open and sharing environment. This collaboration is clearly driving higher productivity and broader innovation and enabling us to Photo courtesy of: Save Pottstown!! better serve our customers. " - Haran Sold, Senior Vice President and Managing Director of Business Operations, Alcatel-Lucent Photo Courtesy of : JasonBechtel 8 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 9. On the Horizon • Technical • Jive 5 • SharePoint Connector • Group clean-up • Cultural • Focus on communication follow-up • Target less active members • Improve community management skills globally 9 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.
- 10. 10 | ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011.