Jennifer Clinehens

London, United Kingdom United Kingdom

Head of Experience, Writer

Advertising / Marketing / PR

Jennifer Clinehens is currently Head of Experience at a major global experience agency. Ms. Clinehens holds a Master's degree in Brand Management as well as an MBA from Emory University's Goizueta School. Ms. Clinehens has client-side and consulting experience working for brands like AT&T, McDonald's, Adidas, and more. She's helped shape customer experiences across the globe. A recognized authority in marketing and customer experience, she is also the author of "Choice Hacking: How to use psychology and behavioral science to create an experience that sings." and "CX That Sings: An Introduction to Customer Journey Mapping".