Look for the Terrorist not the Bomb
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The document summarizes key points from a chief security officer summit on the greatest global threats. It discusses topics like Ukraine, Ebola, cybercrime, and ISIS. It also discusses trends affecting homeland security like growing networks of devices and failing to protect sensitive data. Additional sections discuss threats to workplaces like employee theft, low morale, and how to manage issues and encourage ethical culture. The document advocates for pre-employment screening, wellness programs, and creating happy, healthy workforces.
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Look for the Terrorist not the Bomb
- 2. 2014 Chief Security Officer Summit Greatest Global Threats • Ukraine • Ebola • Cybercrime • ISIS @JennyReidSA
- 3. 2014 – Dan Inbar Homeland Security Research Centre - USA @JennyReidSA Megatrends affecting homeland security & public safety – We will fail to protect sensitive data – By 2020 there will be 50 billion networked devices
- 4. 2014 – Dan Inbar Homeland Security Research Centre - USA @JennyReidSA • There are 8 major industry sectors to be focused on. NUMBER 1 – People Security Screening • MOST PEOPLE LOOK FOR THE BOMB NOT THE TERRORIST • Only 18% of security budgets in airports look at people risk
- 5. What is the cost of unplanned attacks? • Economy • Safety • Security • Review of policies • Review of procedures @JennyReidSA
- 6. What is the greatest threat to the Workplace? • Who is the workplace TERRORIST? @JennyReidSA
- 7. “There are some things money can’t buy— but these days, not many” Michael Sandel, author of What Money Can’t Buy. A person can buy • Prison-cell upgrade for $90 a night, • Right to shoot an endangered black rhino for $250,000, • Doctor’s cell phone number for $1,500. @JennyReidSA
- 8. Who is the Terrorist in your Workplace? @JennyReidSA
- 9. What is the Workplace Terrorist’s Intention • Create Fear • Management • Colleagues • Suppliers • Gain Recognition for Intentions • Steal or Extort money & equipment • Destroy Facilities • Disrupt Lines of Communication • Create doubt in stakeholders’ minds @JennyReidSA
- 11. What is the effect on the workplace? @JennyReidSA
- 13. What does Employee Theft Cost? • 44% of retail shrinkage was due to employee theft *Source: National Retail Federation Security Survey • 30% of all business failures are caused by employee theft. *Source: American Management Association and US Chamber of Commerce • The FBI calls employee theft the fastest growing crime in America. 55% of perpetrators of employee theft are managers. *Source: American Society of Employers @JennyReidSA
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- 15. Cost of Low Morale • 22 million actively disengaged employees costing $350 billion per year in lost productivity including absenteeism, illness and other low morale issues. Gallup • Lack of trust • Fear of Conflict • Lack of Commitment • Apathy @JennyReidSA
- 16. Outward acceptance of bad behaviour @JennyReidSA
- 17. Find the Balance 40% of people are dishonest 15% of people are honest 45% of people behave according to the immediate environment @JennyReidSA
- 18. Who is influencing who? COST OF BAD ATTITUDE • Reduced employee engagement • Less committed to work • High employee turnover • Lack of Trust • Lower levels of customer satisfaction @JennyReidSA
- 19. HOW TO MANAGE THE TERRORIST IN THE WORKPLACE @JennyReidSA
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- 26. • A 10% increase in investment on employee engagement would increase profits by $2400 per employee • Less than 50% of CFO’s understand the ROI on employees • Highly engaged organisations can improve performance by 20% and reduce staff turnover by 87% @JennyReidSA
- 27. Only 29% of employees feel valued in their jobs Almost 25% of employees said they will change employers in 2013 or 2014 2013 CareerBuilder Study Bureau of Labor Statistics @JennyReidSA
- 28. Employee Morale Productivity Work Performance Employee Engagement Efficiency Profit @JennyReidSA
- 29. Proactive measures to keep the terrorist out of the workplace @JennyReidSA
- 30. STAND UP FOR ETHICS • What should I do in my company? • Who should do what? • Is there an ethics reporting policy or whistleblower programme?
- 31. If you don’t know where you’re going, any road will get you there. – Lewis Carroll
- 32. 6 PILLARS OF ETHICAL PROGRAMME LEADERSHIP COMMITMNT Non-Negotiable
- 33. 6 PILLARS OF ETHICAL PROGRAMME ETHICALGOALS& SUPPORTINGSTRATEGY Create an ethical culture Ethical strategy must reduce unethical conduct AND improve ethical conduct
- 34. 6 PILLARS OF ETHICAL PROGRAMME ETHICALSTANDARDS Codes of Conduct Policies Standards Identify standards
- 35. Who is treated better?
- 36. 6 PILLARS OF ETHICAL PROGRAMME ETHICALAWARENESS Visible Policing Awareness must be a deterrent to misconduct Training & Development Communication Regular Reviews
- 37. AGENDA
- 38. 6 PILLARS OF ETHICAL PROGRAMME ASSESSMENT,MOITORING &REPORTING Management Tool Employee survey
- 39. 6 PILLARS OF ETHICAL PROGRAMME OPERATIONALETHICS Live it! Put ethics into action
- 40. ENCOURAGE AN ETHICAL CULTURE @JennyReidSA Doing the RIGHT thing the RIGHT WAY for the RIGHT reasons is what determines Ethical Behaviour
- 41. PRE-EMPLOYMENT CV Verification Integrity Assessments Personality Tests IN SERVICE SCREENING Criminal Checks Credit Checks Alert Databases FRAUD PREVENTION DATABASES Employees Contractors Suppliers Employee Screening Policy @JennyReidSA
- 42. WHAT DOES A BAD HIRE COST YOUR COMPANY? @JennyReidSA
- 43. False Information • 74% of CVs contain false information *SABPP • 49% of hiring managers had caught a job applicant fabricating some part of his/her resume. *Source: CareerBuilder.com Survey, • 34% of application forms contain outright lies about experience, education, and ability to perform essential functions on the job. *Source: Wall Street Journal @JennyReidSA
- 44. False Information • It costs $7,000 to replace a salaried employee, $10,000 to replace a mid-level employee, and $40,000 to replace a senior executive. *Source: Recruiting Times • The U.S. Department of Labor estimates that the average cost of a bad hiring decision can equal 30% of the first year’s potential earnings. *Source: U.S. Department of Labor @JennyReidSA
- 46. Employee Wellness Nutrition Wellness Counselling Financial Advice Corporate Culture @JennyReidSA
- 47. ANNOYING MANAGEMENT TRENDS OF TODAY • Employees are not freely available outside of normal working hours • Unreasonable employee expectations • Lack of respect for employees & their personal life @JennyReidSA
- 48. What do Today’s Employees Want? • Feel part of the company • To be included in decision making • To be valued & respected • Work / Life Balance • To be cared for by the employer @JennyReidSA
- 49. Create a Happy & Health Workforce • Reduce Work Pressure • Encourage physical wellness • Encourage physical activity @JennyReidSA
- 50. Create a Happy & Health Workforce • Encourage healthy eating • Educate on Work / Life Balance • Maintain emotional boundaries between work & home @JennyReidSA
- 51. The problem with human resources Is that they are human, with all that entails. Truthfully, the human condition is by and large good. Most people are honest, sincere, responsible And prepared to work hard for a fair shake. But there are others that give people a bad name. These are the ones that lie, cheat and steal. They are the businessman’s worst nightmare For the damage they can cause. These are the people you don’t want working for you.
- 53. Jenny Reid +27 82 600 8225 jenny@ifacts.co.za www.ifacts.co.za