Htm 480 Mentoring Experience

Mentoring Experience:

The Climb Together
By: Jeremiah Rivera
HTM 480

Overview
 My Mentor Partner
 Meeting and Communicating
 Support and Goal Setting
 Making Progress
 Reflecting
 Celebrating
 Connections to the Cycle
 Final Thoughts

Meet Judy Nguyen

 My mentor partner was Judy
Nguyen.
 She is currently working as a
server at a Japanese restaurant
while she goes to school part time.
 Her emphasis is in hotel
management.

My Mentor Partner

Communicating
• Judy and I have met with
each other several times
throughout the semester and
have also kept in contact
through emails and Facebook.

• I first contacted Judy through
email.

• In our emails we were able to
schedule a meeting date so
that we could get to know
each other.

Making contact: Our 1st Meeting
 I wanted our first meeting to be very casual and
comfortable, so we decided to get together at the Starbucks
on campus. I treated Judy to an iced caramel macchiato and
we went outside to talk.
 During our first meeting we introduced ourselves and talked
about our classes and involvement in HTM.
 I learned that Judy had already finished all of her upper
division business courses and only needed to complete the
HTM courses to graduate. She also told me how she used to
be very involve in NSMH but she didn’t participate in their
activities as much anymore because she wanted to focus on
finishing school.
 I wanted to use my previous experience in HTM 301 as a
way to connect with Judy, so I showed her my personal slide
assignment that I had saved. This also allowed me to share
my strengths and weaknesses with Judy and create an open
climate and a supportive foundation for our relationship.
 From our conversation we learned that we both struggle with
interpersonal communication and that in group situations we
have difficulties voicing our opinions.
 I told Judy it’s always good when you share ideas with your
group because it gets everyone thinking and can even
enhance other ideas.

Create a
Shared Vision

Dev. Service
Provide
Climate and
Feedback
Expectations

Assess
Develop
Service
Relationships
Performance

Motivate and Teach and
Inspire for Train for
Service Quality Service Quality

Connections to the Cycle

 Developing a Relationship: In order
 I feel that Developing a Service
to build a good relationship I knew
Climate and Developing a
that it was important to establish a
Relationship are two aspects of
solid foundation with Judy during our
the Cycle that apply most to our 1st
first meeting. I was able to this by
meeting.
learning about Judy through our
conversations, telling her about my
 Developing a Service Climate: I strengths and weaknesses, and
wanted to create an open and sharing my past experiences with
supportive climate so that Judy her. This allowed us to build trust and
would know that I was there to find ways that we related with each
encourage her and be a resource other. For example. we discovered
for her, but that I wasn’t “better” that we have similar difficulties with
then her just because I was her interpersonal communication and
mentor. I did this by meeting at a group interactions. After making that
casual place, setting an informal connection I was then able to share
tone, and sharing the story of how some of the things that I have done
I first got into HTM with her. to improve my interpersonal
communication skills with Judy. so
that she could try them and develop
Connections to the Cycle her skills as well.

Support and Goal Setting: Our 2nd Meeting
 Before our second meeting I asked Judy to come
up with some short term goals and long term goals
for herself so that we could discuss them and come
up with ways to achieve them.
 This allowed me to create a productive climate and
defined a common objective for Judy and I to strive
for together.
 I also told Judy about the St. Patrick's day mixer
NSMH was having and encouraged her attend it
with me.
 We met up again for another Starbucks on campus
to catch up with each other and talk about her
goals.

 Judy came up with the following goals:

o Short term goals:
 Pass all courses with As and Bs

o Long term goals:
• Obtain a hotel job by the Fall semester in order
to complete the HTM 398 Internship requirement

Goals

 For her second goal, to obtain a hotel
 During our second meeting Judy job by the Fall semester in order to
shared her goals with me and told me complete the HTM 398 Internship
that she had finished her Industry requirement, I suggested that she
assignment for HTM 301 early. constantly keep a look out in her emails
 Together Judy and I came up with ideas and check on hotel websites every 2
about how to achieve her goals. weeks for any job postings or internship
 For her first goal, to pass all courses opportunities that may come up.
with As and Bs, we decided that  I told her that I had found my hotel
everyday she should dedicate 2 hours internship by replying to one of the
to study. emails that Brian Blake had sent to
◦ We agreed that trying to balance the students and that it would be a
school, work, and a social life was very helpful source for her as well.
challenging and that we could both  She also said that she was feeling a
benefit from having more little anxious about the Conquest Air
organization in our lives. Being assignment .
organized would help us set  She was nervous because she was
priorities and encourage us to having difficulty speaking up in her
engage in activities that would bring group and she felt that she could not
us closer to our goals. come up with ideas as fast as other
people, Judy prefers to take the time to
think about ideas before sharing them.

Our 2nd Meeting

 My advice to Judy in regards to
sharing her ideas was that she
should write them down as she
comes up with them and then share
them with her group, that way she
has time to think and can still
contribute them to the group.
 In order to be more organized and
get good grades I suggested that
she try using a planner or lists to set
small goals for herself throughout the
week or month. I also said that she
should take the time to recognize her
accomplishments and reward herself
when she had achieve a goal or
completed a task.
 For our 3rd meeting I wanted us to
talk about the progress she had
made in reaching her goals and any
difficulties she may have
Our 2nd Meeting encountered.

 Teaching and Training: I was able to
 Creating a Shared Vision, Developing implement Teaching and Training by giving
Judy advice on how to reach her goals and
Expectations, Teaching and
voice her opinions in group settings. For
Training, Assessing Performance, and
example, I advised Judy to get a planner so
Providing Feedback were all the aspects that she could organize her priorities and
of the Cycle that applied to our second dedicate time towards studying in order to
meeting. achieve her goal of passing her classes with
 Creating a Shared Vision: We were able As and Bs. When in a group setting I
to create a shared vision by establishing suggested that she take the initiative to
short term goals and long term goals for come up with ideas ahead of time and write
Judy. them down along with any other ideas that
 Developing Expectations: I was able to the group comes up with, that way she
set expectations for Judy by assigning would be able to share her ideas and keep
her tasks to complete before each of our everyone in the group on the same page.
meetings. For example before our
second meeting I had Judy come up with  Assessing Performance/ Providing
short term goals and long term goals she Feedback: I was able to assess Judy’s
performance and provide her feedback when
had for the semester as well as some
she told me about completing her Industry
possible solutions and difficulties
assignment early. She told me that at the
associated with those goals so that we event she recognized one of the
could discuss them. professionals but was too shy to address
him. I praised her for getting the assignment
done early and told her that she should not
let her worries hold her back.

 Our 3rd meeting took place right after Spring Break.
 We talked about what we had done over the break and
Judy vented to me about some of the things that had
happened at her job.
 She also told me that, although she was nervous about
her Conquest Air simulation, she had done great during
her group’s presentation. We discussed how she felt
about the simulation and why she did so well in the
presentation.
 Judy said that being prepared for the presentation
boosted her confidence and helped her succeed.
 I congratulated her and let her know I was glad that she
was doing well in class.

Making Progress: Our 3rd Meeting

 For the rest of our third meeting we  I was able to use my 4-the-Fam
talked about the progress she was simulation experience to help give Judy
making on attaining her goals and the 4- an idea of what would happened during
the-Fam simulations. hers.
 Judy and I both had gotten planners to  My advice to her was to be
help us organize our priorities and focus prepared, stay calm, and have fun.
on school.
 Because Judy prefers to take the time to
 Judy told me that using a planner and think and develop her ideas before
setting aside 2 hours a day to study was sharing them, I advised her to read the
helping her reach her goal to do well in project descriptions ahead of time and
her classes. brainstorm ideas early on so that during
 She explained to me that she was not the simulation she would be ready to
too sure about where she wanted to do share her ideas with her group.
her internship at because she wasn’t  I also told her that it was important to
very familiar with the different hotels. have a solid game plan and well defined
 I encouraged her to search through the roles for the simulation because it helps
different hotel brands and learn more everyone stay on the same page and
about the different company cultures can minimize confusion.
there are. That way if she found one
interesting she could try to pursue an
internship there and experience it herself.


•During our third meeting is when I learned that
Judy was more interested in positions in hotels
that involved more employee interactions
rather than guests interactions. For example
positions in the HR department .

•I told Judy she should explore her interest and
consider looking into which hotels offer training
programs within human resources.

• Afterthe meeting I emailed her several links to
hotel job sites and hotel training programs to
help her search for a hotel internship.


 The aspects of the Cycle that  Motivate and Inspire for Service
apply the most to our third Quality: By sharing my previous
meeting are Teach and Train for experience with the 4-the-Fam
Service Quality and Motivate and simulation I was able to motivate
Inspire for Service Quality. and inspire Judy to perform
 Teach and Train for Service successfully during her group’s
Quality: I was able to teach Judy simulation. I also gave her
how to find internships. I was several suggestions about how to
also able to teach her that prepare for her group’s
different companies offer different brainstorming session and how
management programs. I told her to organize her group during the
that learning about management actual simulation.
programs would help her see the
long term benefits of working for
a particular company.


 She shared with me that the
 Judy and I had our 4th
evaluator commented that
meeting in mid April
Judy had good ideas but that
 During this meeting we talked she needed to deliver them
about the 4-the Family with confidence in order to
simulation, our Print get other people interested in
numbers, and Judy’s final them.
presentation.
 I told Judy that one way to
 Judy told me how she had get people interested in her
taken my advice to read the 4- ideas is to write them
the-Family description ahead down, repeat them and
of time and came up with elaborate on them.
ideas that she was able to
 Judy found out that her Print
share with her group. She
number was #9.
said that her group decided to
choose a Mexican theme for  People with the Print #9 are
the kick off event. motivated by having peace
and harmony and seek to
avoid conflict, discord and
Reflecting: Our 4th Meeting discomfort.

 I asked Judy how accurate she  For Judy’s last presentation I
felt her print was. She explained advised her to look over her
to me that she thought it print report and the
described her well and that she evaluations that she had
felt that it related to her difficulty received through the to
communicating her semester to come up with her
ideas, because she prefers to strengths and areas of
keep peace in a group rather than improvement. By utilizing the
force her ideas onto people. feedback she received from
 We were also able to relate one the simulations and group
of her shadow activities she would be able to
traits, procrastination, to the identify how the Kaleidoscope
short-term goal she came up with Competencies apply to her
for the semester. personal development.
 Avoiding procrastination would
help her achieve her goal to pass
her classes with As and Bs. I told
her that she could avoid
procrastination by using her
planner to set dead lines for
herself and keep her priorities
organized.
Reflecting: Our 4th Meeting

 I feel that Motive and Inspire for  Assess service Performance
Service Quality, Assess service and Provide Feedback: I was
Performance and Provide able to assess Judy’s
Feedback are the portions of performance when discussed
the Cycle that most relate to our how her 4-the-Fam
fourth meeting. simulation went. I was also
able to give her feedback
 Motive and Inspire for Service when we talked about her
Quality: I was able to inspire Print number and revisited
Judy’s final presentation by her progress through out the
giving her tips about how to semester. Together we
determine her strengths and decided that Judy should
areas of improvement. I was focus on developing methods
also able to motivate Judy to to present her ideas with
get more involved on campus. confidence and optimism.
She told me that the stories I
shared with her, about my
involvement in NSMH, made
her feel that she would enjoy
participating in the activities on
campus.


•Judy and I met one
last time right before
finals. We decided to
get together for a
casual lunch and
celebrate the end of
the semester .

•During our lunch we
talked about plans for
the summer and
exchanged gifts that
we had gotten for
each other. I gave
Judy a poster
calendar and Judy
gave me a
personalized Buzz
Celebrating :Our 5th Meeting. Lightyear mug.

 My mentoring experience was a wonderful opportunity to
implement the Coaching Cycle first hand.
 My mentee and I made a great connection. I feel that because
we had similar strengths and weaknesses we were able develop
a strong level of understanding.
 I learned that it was really important to build trust with my
mentee. Trust was the foundation of our relationship. To maintain
the trust Judy had placed in me I needed to be
reliable, understanding, and supportive.
 I feel that this mentoring activity allowed me to experience what
it is like to be a leader and what it means to develop
strong, healthy relationships with the people who depend on me.
 In the end Judy told me that I was a wonderful mentor and that
she appreciated all of my help and support. I’m really glad that I
was able contribute to her development and success.

Final Thoughts

Htm 480 Mentoring Experience

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