Lecture material for the grad school class I am teaching. some parts are from www.Lassib.org.

1. Six Sigma
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3. Why do Six Sigma?
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4. Why do Six Sigma?
Reduction of Cost due to Poor
Quality and Process Wastes
Reduction of OpEx
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5. Why do Six Sigma?
Increase in Customer
Satisfaction
Reduction of Complaints
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6. Why do Six Sigma?
Less fire-fighting
Improvement of
Operational Efficiency
Shorter Time to Market
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7. Why do Six Sigma?
Helps make business
more competitive and
sustainable
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8. Six Sigma Methodology
Overview of the Technique
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What is Six Sigma?

10. What is Six Sigma?
• Universal Measure of
Performance
• Methodology for problem-
solving, process improvement
and innovation
• Management System for
Continual Improvement and
Innovation
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According to Motorola's Six Sigma University

11. Six Sigma as a Measure
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12. Six Sigma as a Measure
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13. Six Sigma as a Measure
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14. Six Sigma as a Methodology
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15. Six Sigma as a Methodology
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Impact of doing Six Sigma

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Six Sigma as a
Management System

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Six Sigma as a
Management System
Standardization,
KPI, BPM
Project
Management
Training &
Certification
Rewards &
Recognition
Management
Support

18. Six Sigma Methodology
Overview of How It's Done
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Note that this content is graded to Yellow Belt Level (" Just The Basics")

20. Six Sigma as a Methodology
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21. RECOGNIZE
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23. Remember,
At the end of Recognize Phase
One should be able to choose a
good project to work on based
on agreed criteria with top
management
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24. DEFINE
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Project Charter for Define Phase

29. Remember,
At the end of Define Phase
One should be able to state
what is the problem to be
solved, the goal to be reached
and the process to be
improved.
The charter is very important
since it sets the direction and
scope of the project.
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30. MEASURE
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Performance Measure (Data)
Operational Definition
(Data Collection Plan)

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Check for Process Controllability
Example of data collected using the Data Collection Plan

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Compute for Process Sigma Level
Using Excel,
Sigma Level = Normsinv(Yield%) + 1.5
This is one common formula if raw data is in Counts of Good and Bad

37. Remember,
At the end of Measure Phase
One should be able to decide
GO or NO-GO on solving the
identified problem
If Go, go to Analyze Phase
If No-Go, move on to next
problem
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38. ANALYZE
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48. Remember,
At the end of Analyze Phase
One should be able to find out
what is/are the Root Cause(s).
This will be the focus of
improvement because the
Root Cause has the biggest
contribution to the problem.
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49. IMPROVE
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54. Remember,
At the end of Improve Phase
One should be able to select
and apply the Best Solution
addressing the Root Cause(s).
This is based on the fact that
we were able to validate that
the Root Cause has the
biggest contribution to the
problem.
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55. CONTROL
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The worse way to manage a process is by giving only
verbal instructions!

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63. Remember,
At the end of Control Phase
One should be able to sustain
the improved results and
handover the improved
process to its owners.
This phase leads to the closure
of the project and don’t forget
to celebrate the achievement.
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People still love doing Six Sigma
Or adapting something similar

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"To Work Smarter Not Harder"

66. About Me
Mapua Graduate School of Engineering 67
Jeremy Jay V. Lim
CSS-BB, PMP, MSEM, BPM
Currently working in a local bank as Six
Sigma Program Manager
15 years work experience
10 years in CI and PM, 5 years in Ops Mgt
Worked in MNCs – Mfg, BPO & Fin’l Svcs
Has done TPM, Six Sigma, RAD, BPM, BPR,
Lean, and PMO
Guest speaker in Six Sigma conferences
Authored BPM whitepapers
Passionate about Value-driven Change
and Innovation