John Hall
12
Abonné
Personal Information
Entreprise/Lieu de travail
Arlington, Virginia United States
Profession
Consultant
Secteur d’activité
Apparel / Fashion
Site Web
www.linkedin.com/in/johnohall
À propos
I specialise in helping companies improve their customers' experience by renewing their customer strategy in an environment of rapidly advancing digital and social media using tools and techniques gained over 30 years of successful customer service management and consulting.
My objective always is to help my clients achieve improvement quickly implementing solutions which staff understand and support, and to build lasting friendships with my clients along the way!
Specialties: Customer strategy to succeed in the rapidly changing digital and social media world, customer experience improvement, call center management, business performance improvement,, project and program management and...
Mots-clés
performance
targets
metrics
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customer
survey
portfolio
scorecard
measures
benchmarking
management
benchmark
you
report
improvement
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status
project
pmo
effectiveness
delivery
poroject
tl
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