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Employee onboarding in the 21st century.

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Employee onboarding in the 21st century.

  1. 1. Employee onboarding in the 21st century
  2. 2. About? Jeroen Coupé Manager at Orca Solutions. - Started (onboarded) on several different allready existing projects. - Gebcai - Fortis - Oracle on demand - Mentored different employees into the Kwandoo project Twitter : @jecoupe Email: jcoupe@orcasolutions.be
  3. 3. Onboarding “Onboarding is also known as organizational socialization” ― Wikipedia
  4. 4. Onboarding The mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders. ― Wikipedia
  5. 5. Meet new hire: David
  6. 6. David starts in an office in desperate need of a new employee
  7. 7. But without an onboarding process…
  8. 8. … even mundaine practices can appear strange.
  9. 9. Without sufficient support and on-the-job training David ends up frustrated, confused and…
  10. 10. …unproductive
  11. 11. How can we help David?
  12. 12. 1. Introduce a buddy system
  13. 13. A good mentor… …provides a safe place to ask questions. …is a close colleague but not a manager. …gives early feedback and sets clear expectations.
  14. 14. Make sure… …the role is explicit. …follow-up happens over an extended time frame.
  15. 15. There are two things people want more than sex and money… recognition and praise. ― Mary Kay Ash
  16. 16. 2. Document key processes
  17. 17. IDEA
  18. 18. Identify E D A
  19. 19. Identify the processes that are interesting for a new arrival… What steps are needed to be able to contribute Which processes happen very frequently? How do i fill in my time sheet?
  20. 20. I E Describe A
  21. 21. Define the optimal/current way of doing things Try to explain why certain non- obvious choices were made. Keep every topic as short as possible (1 page is ideal) Create a standard operating procedure per topic
  22. 22. Call it process documentation and no one will read it. ― Ian Gotts
  23. 23. I Execute D A
  24. 24. Execute the defined process and gather feedback Onboarding should be an iterative process Boy-scout principal: Each new team-member should try to make the docs better for the next one. Every team member should be able to contribute
  25. 25. Much learning does not teach understanding. ― Heraclitus
  26. 26. I E D Automate
  27. 27. When the process is wel enough understood it might be possible to automate it. Automation takes away complexity Don’t optimize prematurely Click the button vs 3 pages of procedures.
  28. 28. Credit: xkcd
  29. 29. Identify Execute Describe Automate
  30. 30. Onboarding is an indispensable tool in enabling an employee to be productive as soon as possible. ― Jeroen Coupé
  31. 31. Onboarding is not only usefull for new hires, but also for new consultancy engagements or change of function within the organisation
  32. 32. Slow at work?
  33. 33. Instead of doing inemuri…
  34. 34. …or watching adorable kittens
  35. 35. Everybody get onboard
  36. 36. Questions?
  37. 37. # Flickr: Joseph Sardin # Flickr: timparkinson # Flickr: lefthand # Flickr: nateone # Flickr: mripp # Flickr carbonnyc # Flickr: philandpam # Flickr:riconaranjo # Flickr: norue # Flickt: soldiersmediacenter # Flickr: 27892629@N04 # Flickr: Ricardo Camacho # Flickr: jurvetson # Flickr: LifeSupercharger # Flickr: aigle_dore # Flickr: leehaywood # Flickr: aeu04117 # Photo Credits Credits

Notes de l'éditeur

  • build time assets: things which will save you time in the future.
    Code that actually does something useful is a very simple time asset for programmers to understand: you write it once today, then you can execute it tomorrow and every other day, saving you the effort of doing manually whatever it was the code does.

    systems and processes for doing your work more efficiently,
    documentation which answers employee’ questions before they ask you
  • So when you feel like there is nothing you can do
  • There is more productive use of time then sleeping
  • Of looking at YET another kitten video
  • Start documenting