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Employee onboarding in the
21st century
About?
Jeroen Coupé
Manager at Orca Solutions.
- Started (onboarded) on several different
allready existing projects.
- Gebcai
- Fortis
- Oracle on demand
- Mentored different employees into the
Kwandoo project
Twitter : @jecoupe
Email: jcoupe@orcasolutions.be
Onboarding
“Onboarding is also known as organizational
socialization”
― Wikipedia
Onboarding
The mechanism through which new employees
acquire the necessary knowledge, skills, and
behaviors to become effective organizational
members and insiders.
― Wikipedia
Meet new hire: David
David starts in an office in desperate
need of a new employee
But without an onboarding process…
… even mundaine practices can
appear strange.
Without sufficient support and on-the-job training David
ends up frustrated, confused and…
…unproductive
How can we help David?
1. Introduce a buddy system
A good mentor…
…provides a safe place to
ask questions.
…is a close colleague
but not a manager.
…gives early feedback and
sets clear expectations.
Make sure…
…the role is explicit.
…follow-up happens over
an extended time frame.
There are two things people want more than sex
and money… recognition and praise.
― Mary Kay Ash
2. Document key processes
IDEA
Identify
E
D
A
Identify the processes that are
interesting for a new arrival…
What steps are needed to
be able to contribute
Which processes happen
very frequently?
How do i fill in my time sheet?
I
E
Describe
A
Define the optimal/current way
of doing things
Try to explain why certain non-
obvious choices were made.
Keep every topic as short as
possible (1 page is ideal)
Create a standard operating
procedure per topic
Call it process documentation
and no one will read it.
― Ian Gotts
I
Execute
D
A
Execute the defined process
and gather feedback
Onboarding should be an
iterative process
Boy-scout principal: Each new
team-member should try to make
the docs better for the next one.
Every team member should
be able to contribute
Much learning does not teach
understanding.
― Heraclitus
I
E
D
Automate
When the process is wel enough
understood it might be possible to
automate it.
Automation takes away
complexity
Don’t optimize
prematurely
Click the button vs 3
pages of procedures.
Credit: xkcd
Identify
Execute
Describe
Automate
Onboarding is an indispensable tool in enabling an
employee to be productive as soon as possible.
― Jeroen Coupé
Onboarding is not only usefull for new
hires, but also for new consultancy
engagements or change of function
within the organisation
Slow at work?
Instead of doing inemuri…
…or watching adorable kittens
Everybody get onboard
Questions?
# Flickr: Joseph Sardin
# Flickr: timparkinson
# Flickr: lefthand
# Flickr: nateone
# Flickr: mripp
# Flickr carbonnyc
# Flickr: philandpam
# Flickr:riconaranjo
# Flickr: norue
# Flickt: soldiersmediacenter
# Flickr: 27892629@N04
# Flickr: Ricardo Camacho
# Flickr: jurvetson
# Flickr: LifeSupercharger
# Flickr: aigle_dore
# Flickr: leehaywood
# Flickr: aeu04117
# Photo Credits
Credits

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Employee onboarding in the 21st century.

Notes de l'éditeur

  1. build time assets: things which will save you time in the future. Code that actually does something useful is a very simple time asset for programmers to understand: you write it once today, then you can execute it tomorrow and every other day, saving you the effort of doing manually whatever it was the code does. systems and processes for doing your work more efficiently, documentation which answers employee’ questions before they ask you
  2. So when you feel like there is nothing you can do
  3. There is more productive use of time then sleeping
  4. Of looking at YET another kitten video
  5. Start documenting