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Social,	
  Sport	
  &	
  Entertainment	
  
                                                                          What	
  next	
  in	
  2012?	
  
                                                            #Jezmond	
  (400	
  SoMe	
  campaigns,	
  2billion	
  engagements)	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
Tomorrow	
  is	
  Here	
  
                                                                                                                Says	
  almost	
  everyone	
  


                                                                                 	

                                                 Social media is the on-going conversation of the planet. 	

                                                                           	

                                                    As time goes on, it is my home on the internet. 	

                                                                           	

                                          It is my home page, the place where I spend the most time. 	

                                                                	

                               It is where I do business. It is where I hang out with my friends.	

                                                                 	

                              It s where I find out about new movies, television and products. 	

                                                           	

                                                               Kurt Sondregger, VP Marketing, Ploom, 2008	


                                                                                 	

©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                 	

                                                                                                                                            2	
  
Social	
  conversa8ons	
  since	
  1999	
  
                                                                                         Using	
  the	
  internet	
  




                                                 Hi, 	
                                                 	
                                                 Jez here. I love Travis - I hear
                                                 they are doing a live gig from
                                                 Boston tomorrow night at 2100GMT
                                                 that is going to streamed on AOL
                                                 Live and then available on DVD	
                                                 	
                                                 Jez	




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                   3	
  
Earned	
  media	
  could	
  not	
  be	
  bought	
  
                                                                                         Fans	
  and	
  passions	
  first	
  




                                                 	
                                                 FUCK OFF YOU MARKETING TWAT.	
                                                 This is a forum for fans not sales! 	
                                                 	
                                                 58 other people liked this comment	
                                                 	




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                          4	
  
Earned	
  through	
  ‘value	
  exchange’	
  
                                                                      Honesty,	
  personality,	
  content,	
  relevance.	
  




                                                 	
                                                 Hi there, Marketing Twat here.
                                                 Thought you might like to know that
                                                 Travis are doing a gig from Boston
                                                 tmw night at 2100GMT on AOL Live 	
                                                 	
                                                 458 other people liked this comment	
                                                 	




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                          5	
  
Conversa8on	
  leads	
  to	
  rela8onship	
  
                                                                               Influencer	
  +	
  	
  social	
  currency	
  




                                                 	
                                                 	
                                                 	
                                                 Thanks for the info! :-)	
                                                 	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                        6
Quickly	
  up	
  to	
  yesterday…	
  
                                                             The	
  $15k	
  Mexican	
  Tweets	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
1.	
  Content	
  is	
  Elvis	
  
                                                 Content	
  fuels	
  conversaSons	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                   8	
  
2011	
  sport	
  clips	
  &	
  virals	
  
                                                    Sport	
  +	
  WOW	
  factor	
  (or	
  humor)	
  =	
  entertainment	
  




        2nd	
  most	
  
     viewed	
  in	
  2011	
  




                                                 hVp://www.youtube.com/watch?v=vt4X7zFfv4k	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                        9	
  
2011	
  most	
  viewed	
  clip	
  
                                                                                                                           How	
  far	
  will	
  a	
  fan	
  go	
  ?	
  




        No	
  1	
  most	
  
     viewed	
  in	
  2011	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                 hVp://www.youtube.com/watch?feature=player_embedded&v=smtROJs-­‐8BU	
                                              10	
  
2.	
  Conversa8ons	
  always	
  on	
  
                                                           ConversaSons	
  around	
  content	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                             11	
  
3.	
  Power	
  of	
  Communi8es	
  
                                                 Content	
  &	
  conversaSons	
  é	
  communiSes	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                   12	
  
4.	
  Connectors	
  &	
  Influencers	
  
                                                                       WOM	
  and	
  genius	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                            13	
  
5.	
  Technology	
  Fascina8on	
  
                                                                What	
  the	
  toys	
  can	
  do	
  




©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                 14	
  
2012	
  A	
  World	
  Record	
  Year?	
  
                                                      The	
  year	
  of	
  Sports	
  and	
  Entertainment	
  




       1.  Social	
  media	
  confidence	
  	
                     	
             	
            	
  ✔	
  	
  	
  	
  	
  
       2.  SoMe	
  analysis	
  and	
  science                     	
             	
            	
  ✔	
  	
  	
  
       3.  Smartphone	
  penetra8on	
  &	
  free	
  wifi	
                                      	
  ✔	
  	
  
       4.  Stories	
  and	
  events	
  worth	
  sharing                          	
            	
  ✔	
  	
  



©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                15	
  
Social	
  Media	
  2.0	
  
                                                                                                      	
  Beyond	
  Fans	
  and	
  Likes	
  with	
  engagement	
  scores	
  




                                                                                                                 	
  
     AXer	
  heavy	
  flir8ng	
  with	
  social	
  media	
  in	
  2011,	
  brands	
  will	
  go	
  beyond	
  merely	
  looking	
  at	
  Likes	
  and	
  Fans,	
  and	
  start	
  caring	
  and	
  measuring	
  engagement	
  
     and	
  community	
  building	
  The	
  value	
  of	
  a	
  meaningful	
  rela8onship	
  will	
  be	
  properly	
  appreciated	
  to	
  build	
  strong	
  communi8es,	
  CRM	
  programs,	
  loyalty	
  
    and	
  integrated	
  transac8ons	
  To	
  prove	
  the	
  effec8veness	
  of	
  social	
  media	
  campaigns,	
  brands	
  will	
  develop	
  more	
  sophis8cated	
  measurement	
  algorithms	
  
      to	
  prove	
  the	
  ROI,	
  more	
  commonly	
  to	
  be	
  known	
  as	
  ROSS	
  (return	
  on	
  social	
  spend)	
  By	
  the	
  end	
  of	
  2012,	
  successful	
  brands	
  in	
  social	
  media	
  will	
  have	
  
                                              focused	
  more	
  upon	
  increasing	
  their	
  levels	
  of	
  engagement	
  with	
  fans,	
  than	
  the	
  number	
  of	
  fans         	
  

©	
  Havas	
  Sports	
  &	
  Entertainment	
                                                                         	
  
Social	
  Media	
  Strategy	
  &	
  Commitment	
  
                                                                                                                                                                                            	
  Not	
  just	
  tacScs	
  	
  




                                                                                              Thanks	
  to	
  Flickr.com-­‐	
  crea8ve	
  commons
                                                                                                http://www.flickr.com/photos/dm74/3312147063/
                                                                                                                           	
  
                                                                                                                           	
  
                 Brands	
  will	
  commit	
  to	
  their	
  social	
  presence	
  with	
  dedicated	
  teams,	
  processes,	
  resources	
  and	
  guidelines.	
  	
  Every	
  company	
  will	
  have	
  a	
  
              Social	
  Media	
  Director.	
  	
  There	
  will	
  be	
  a	
  SM	
  strategy	
  aligned	
  for	
  all	
  stakeholders,	
  not	
  just	
  for	
  tac8cal	
  campaigns.	
  No	
  longer	
  here	
  today	
  and	
  gone	
  
                                          tomorrow,	
  but	
  always	
  on,	
  listening	
  and	
  responding.	
  	
  Especially	
  at	
  the	
  weekends	
  and	
  when	
  people	
  are	
  social.        	
  
                                                                                                                                	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
                                                                               	
  
                                                                                                                                     	
  
Sports	
  Social	
  Subscrip8ons	
  
                                                                                                                             Fans	
  using	
  micro-­‐payments	
  or	
  credits                                        	
  




                                                                                                                  	
  
      Sports	
  federa8ons	
  will	
  face	
  a	
  huge	
  challenge	
  in	
  2012:	
  “How	
  to	
  evolve	
  their	
  (tradi8onal)	
  broadcas8ng	
  rights	
  package,	
  when	
  many	
  of	
  their	
  audience	
  
     are	
  no	
  longer	
  tuning	
  into	
  tradi8onal	
  broadcast	
  channel,	
  and	
  in	
  some	
  countries	
  don’t	
  even	
  own	
  a	
  TV	
  anymore?”	
  	
  With	
  more	
  and	
  more	
  fans	
  watching	
  
      mainstream	
  and	
  niche	
  sports	
  on	
  the	
  web;	
  on	
  social	
  networks;	
  on	
  mobile	
  devices,	
  successful	
  federa8ons	
  will	
  embrace	
  the	
  opportunity	
  The	
  ability	
  to	
  
        watch	
  catch	
  up	
  and	
  real	
  8me	
  spor8ng	
  events,	
  will	
  increasingly	
  be	
  consumed	
  on	
  Facebook	
  and	
  YouTube.	
  Social	
  media	
  subscrip8on	
  packages	
  will	
  
                                                       provide	
  new	
  revenue	
  streams	
  and	
  help	
  reach	
  and	
  engage	
  with	
  young	
  and	
  new	
  fans  	
  
                                                                                                                  	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
                                                                           	
  
Sports	
  &	
  Technology	
  &	
  Social	
  Sharing	
  
                                                                                                                                      Real	
  Sme,	
  live	
  from	
  and	
  interacSve	
  




                                                                                                                 	
  
                                                                                                                 	
  
        Sport	
  will	
  con8nue	
  to	
  become	
  more	
  scien8fic,	
  and	
  technology	
  will	
  bring	
  the	
  most	
  drama8c	
  imagery	
  and	
  revela8ons	
  to	
  both	
  big	
  screen	
  and	
  likle	
  
         screen	
  Enjoyment	
  of	
  sport,	
  even	
  from	
  an	
  armchair,	
  will	
  become	
  a	
  thrilling	
  experience.	
  	
  No	
  longer	
  a	
  lean	
  back	
  and	
  enjoy,	
  but	
  lean	
  forward	
  and	
  
         immersion	
  Sports	
  cam	
  technology	
  will	
  bring	
  footage	
  to	
  our	
  screens	
  that	
  we’ve	
  never	
  seen	
  before.	
  From	
  3D	
  to	
  4D;	
  slow	
  mo8on	
  to	
  split	
  screen;	
  
                                                                 helmet	
  cam	
  to	
  ball	
  cam;	
  	
  adrenalin	
  sensors	
  to	
  heart	
  monitors…      	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                 	
  
                                                                                                                 	
  
The	
  Social	
  Olympics	
  2012	
  
                                                                                                                                                                                        Record	
  Breakers	
  	
  




         London	
  2012	
  will	
  be	
  swamped	
  in	
  social	
  media	
  More	
  Tweets,	
  shares,	
  Likes,	
  posts,	
  comments,	
  views	
  will	
  take	
  place	
  in	
  1	
  month,	
  than	
  ever	
  before.	
  
        News,	
  scandals,	
  records	
  &	
  exclusives	
  will	
  all	
  be	
  read	
  on	
  Twiker	
  first.	
  	
  Then	
  on	
  the	
  news	
  channels	
  and	
  papers.	
  Footage	
  we	
  aren’t	
  supposed	
  to	
  see,	
  
        we	
  will.	
  Thanks	
  to	
  Facebook,	
  bit.ly	
  and	
  YouTube.	
  There	
  will	
  be	
  more	
  Likes	
  and	
  friends	
  for	
  London	
  2012	
  than	
  any	
  other	
  spor8ng	
  event,	
  ever.	
  It	
  will	
  
         remain	
  one	
  of	
  the	
  top	
  5	
  trending	
  topics	
  in	
  Twiker	
  globally,	
  	
  for	
  1	
  month.	
  During	
  the	
  100m	
  final	
  there	
  will	
  be	
  more	
  messages,	
  images	
  and	
  videos	
  
                                                       shared	
  via	
  social	
  media,	
  	
  than	
  at	
  any	
  other	
  8me	
  since	
  the	
  dawn	
  of	
  the	
  world	
  wide	
  web	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
                                                                                	
  
                                                                                                                                 	
  
Loca8on	
  Based	
  Entertainment	
  
                                                                                                                                                                                  Check	
  in	
  and	
  win.	
                    	
  




                Spor8ng	
  venues	
  and	
  stadiums	
  are	
  the	
  second	
  most	
  checked-­‐in	
  places	
  worldwide.	
  The	
  most	
  popular	
  checked-­‐in	
  places	
  are	
  airports	
  Brands,	
  
                   sponsors	
  and	
  rights	
  holders	
  will	
  leverage	
  this	
  opportunity	
  to	
  geo	
  target	
  fans	
  with	
  compelling	
  and	
  shareable	
  content	
  and	
  promo8onal	
  
                 messages.	
  	
  Having	
  iden8fied	
  a	
  physical	
  fan,	
  data	
  will	
  provide	
  an	
  on-­‐going	
  and	
  customized	
  rela8onship	
  back	
  to	
  their	
  home	
  2012	
  will	
  see	
  a	
  
                   huge	
  increase	
  in	
  the	
  connec8ons	
  between	
  these	
  akending	
  fans,	
  virtual	
  fans	
  and	
  brand	
  messages.	
  2012	
  will	
  become	
  the	
  year	
  of	
  social	
  
                                                               currency	
  –	
  more	
  shareable,	
  more	
  entertaining	
  and	
  more	
  personalized	
  
                                                                                                                       	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                       	
                                                                                                21	
  
Live	
  Events	
  Get	
  Greener	
  
                                                                                                                     Carbon	
  neutral,	
  sustainable,	
  fun	
  recycling.	
  	
                                                	
  




                     Stronger	
  corporate	
  social	
  responsibility,	
  combined	
  with	
  increased	
  consumer	
  awareness	
  of	
  recycling	
  and	
  the	
  need	
  for	
  a	
  cleaner	
  
                environment,	
  will	
  result	
  in	
  more	
  environmentally	
  friendly	
  events.	
  Sponsors	
  will	
  require	
  event	
  producers	
  to	
  have	
  	
  commiked	
  to	
  make	
  the	
  
                event	
  as	
  carbon	
  neutral	
  as	
  possible.	
  Sponsors	
  will	
  consider	
  this	
  ‘green	
  score’	
  just	
  as	
  much	
  as	
  the	
  number	
  of	
  akendees	
  and	
  media	
  value.	
  
                         Recycling	
  will	
  have	
  high	
  visibility	
  at	
  each	
  event	
  and	
  be	
  a	
  crea8ve	
  and	
  entertaining	
  ac8vity	
  that	
  akendees	
  warmly	
  embrace.	
  
                                                                                                                          	
  
                                                                                                                     	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                                                                                                                                                                                         22	
  
Social-­‐Commerce	
  
                                                                                                                                                              The	
  High	
  St	
  	
  on	
  Facebook	
  	
  




            The	
  new	
  ‘year	
  of	
  mobile’	
  =	
  ‘year	
  of	
  social	
  commerce.	
  Confidence	
  in	
  place.	
  Technology	
  in	
  place.	
  	
  E	
  commerce	
  in	
  place,	
  now	
  social	
  commerce.
                                                                                                                                                                                                                        	
  
                                         Facebook	
  (and	
  Pinterest)	
  as	
  a	
  traffic	
  driver,	
  through	
  to	
  ‘owned	
  media’	
  or	
  preferred	
  partner	
  (ie	
  Amazon).	
    	
  
                                                            Shop	
  and	
  share	
  for	
  a	
  social	
  discount	
  to	
  be	
  exploited	
  this	
  year	
  by	
  early	
  adopters.
                                                                                                                                                                                      	
  
                                                                                                                            	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
Digital	
  Concierges	
  
                                                                                             Your	
  own	
  social	
  PA.	
  The	
  new	
  ‘Chief	
  Listener’	
  job	
  Stle	
  




                                                                                                          	
  
                                                                                                          	
  
More	
  data,	
  more	
  sources,	
  more	
  oXen,	
  more	
  interests	
  and	
  likes,	
  will	
  require	
  8ghten	
  filtering.	
  	
  Not	
  enough	
  8me	
  in	
  the	
  day	
  to	
  read	
  even	
  a	
  half	
  of	
  those	
  
         you	
  follow.	
  Aggregators	
  of	
  informa8on,	
  and	
  curated	
  content,	
  will	
  charge	
  subscrip8ons.	
  	
  	
  A	
  service	
  will	
  be	
  launched	
  to	
  have	
  your	
  own	
  Social	
  PA	
  (	
  I-­‐
                                                                 Google	
  in	
  person).	
  Your	
  PA	
  for	
  info,	
  to	
  avoid	
  info	
  meltdown.	
   	
  
                                                                                                               	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
                                                              	
  
                                                                                                                    	
  
Million	
  Dollar	
  Bloggers	
  
                                                                                                                                                               SyndicaSon	
  and	
  retreaSng	
  




                                                                                                                        	
  
      Cyber	
  PR	
  will	
  become	
  more	
  challenging	
  across	
  online	
  influencers	
  who	
  tradi8onally	
  would	
  blog	
  or	
  tweet	
  about	
  a	
  campaign	
  for	
  free.	
  This	
  will	
  change	
  
        in	
  2012.	
  The	
  world’s	
  first	
  million	
  dollar	
  blogger	
  will	
  be	
  created	
  Already	
  in	
  LATAM,	
  and	
  especially	
  in	
  Mexico,	
  it	
  is	
  not	
  un-­‐common	
  for	
  a	
  blogger	
  to	
  
     request	
  $15,000	
  for	
  a	
  Tweet	
  or	
  blog	
  post	
  men8oning	
  or	
  linking	
  to	
  a	
  brand.	
  This	
  emerging	
  trend	
  will	
  spread	
  across	
  the	
  globe	
  Accessing	
  a	
  blogger,	
  will	
  
         in	
  some	
  instances	
  require	
  contac8ng	
  a	
  blog	
  management	
  agency.	
  Blog	
  networks	
  will	
  manage	
  the	
  syndica8on	
  of	
  posts	
  across	
  a	
  diverse	
  range	
  of	
  
                                                                                                     interests	
  and	
  passions     	
  
                                                                                                                   	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
                                                                                 	
  
Digital	
  Amnesty	
  Day	
  
                                                                                                                  Switch	
  off,	
  	
  have	
  a	
  conversaSons,	
  face	
  to	
  face.                                                   	
  




       1	
  day	
  a	
  year,	
  everything	
  will	
  shut	
  down,	
  almost.	
  	
  Companies	
  will	
  ask	
  all	
  their	
  staff	
  to	
  ‘switch	
  off	
  and	
  unplug	
  for	
  24	
  hours’.	
  At	
  first	
  employees	
  will	
  be	
  
       scared	
  and	
  confused.	
  They	
  will	
  scratch	
  their	
  heads	
  wondering	
  how	
  they	
  can	
  perform	
  their	
  job	
  or	
  task,	
  without	
  a	
  digital	
  connec8on.	
  AXer	
  3	
  hours	
  a	
  
        smile	
  will	
  spread	
  across	
  their	
  faces.	
  It	
  will	
  be	
  a	
  beau8ful	
  day	
  or	
  real	
  rela8onships	
  and	
  friendships	
  the	
  old	
  fashioned	
  way,	
  face	
  to	
  face.	
  We	
  will	
  re-­‐
                                  discover	
  social	
  skills,	
  beyond	
  Facebook.	
  We	
  will	
  put	
  into	
  perspec8ve	
  the	
  role	
  of	
  digital.	
  It	
  will	
  become	
  a	
  yearly	
  event.	
  
                                                                                                                               	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
©	
  Havas	
  Sports	
  &	
  Entertainment	
  
                                                 28	
  

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Fanographie keynote jez jowett 270312

  • 1. Social,  Sport  &  Entertainment   What  next  in  2012?   #Jezmond  (400  SoMe  campaigns,  2billion  engagements)   ©  Havas  Sports  &  Entertainment  
  • 2. Tomorrow  is  Here   Says  almost  everyone   Social media is the on-going conversation of the planet. As time goes on, it is my home on the internet. It is my home page, the place where I spend the most time. It is where I do business. It is where I hang out with my friends. It s where I find out about new movies, television and products. Kurt Sondregger, VP Marketing, Ploom, 2008 ©  Havas  Sports  &  Entertainment   2  
  • 3. Social  conversa8ons  since  1999   Using  the  internet   Hi, Jez here. I love Travis - I hear they are doing a live gig from Boston tomorrow night at 2100GMT that is going to streamed on AOL Live and then available on DVD Jez ©  Havas  Sports  &  Entertainment   3  
  • 4. Earned  media  could  not  be  bought   Fans  and  passions  first   FUCK OFF YOU MARKETING TWAT. This is a forum for fans not sales! 58 other people liked this comment ©  Havas  Sports  &  Entertainment   4  
  • 5. Earned  through  ‘value  exchange’   Honesty,  personality,  content,  relevance.   Hi there, Marketing Twat here. Thought you might like to know that Travis are doing a gig from Boston tmw night at 2100GMT on AOL Live 458 other people liked this comment ©  Havas  Sports  &  Entertainment   5  
  • 6. Conversa8on  leads  to  rela8onship   Influencer  +    social  currency   Thanks for the info! :-)   ©  Havas  Sports  &  Entertainment   6
  • 7. Quickly  up  to  yesterday…   The  $15k  Mexican  Tweets   ©  Havas  Sports  &  Entertainment  
  • 8. 1.  Content  is  Elvis   Content  fuels  conversaSons   ©  Havas  Sports  &  Entertainment   8  
  • 9. 2011  sport  clips  &  virals   Sport  +  WOW  factor  (or  humor)  =  entertainment   2nd  most   viewed  in  2011   hVp://www.youtube.com/watch?v=vt4X7zFfv4k   ©  Havas  Sports  &  Entertainment   9  
  • 10. 2011  most  viewed  clip   How  far  will  a  fan  go  ?   No  1  most   viewed  in  2011   ©  Havas  Sports  &  Entertainment   hVp://www.youtube.com/watch?feature=player_embedded&v=smtROJs-­‐8BU   10  
  • 11. 2.  Conversa8ons  always  on   ConversaSons  around  content   ©  Havas  Sports  &  Entertainment   11  
  • 12. 3.  Power  of  Communi8es   Content  &  conversaSons  é  communiSes   ©  Havas  Sports  &  Entertainment   12  
  • 13. 4.  Connectors  &  Influencers   WOM  and  genius   ©  Havas  Sports  &  Entertainment   13  
  • 14. 5.  Technology  Fascina8on   What  the  toys  can  do   ©  Havas  Sports  &  Entertainment   14  
  • 15. 2012  A  World  Record  Year?   The  year  of  Sports  and  Entertainment   1.  Social  media  confidence          ✔           2.  SoMe  analysis  and  science      ✔       3.  Smartphone  penetra8on  &  free  wifi    ✔     4.  Stories  and  events  worth  sharing    ✔     ©  Havas  Sports  &  Entertainment   15  
  • 16. Social  Media  2.0    Beyond  Fans  and  Likes  with  engagement  scores     AXer  heavy  flir8ng  with  social  media  in  2011,  brands  will  go  beyond  merely  looking  at  Likes  and  Fans,  and  start  caring  and  measuring  engagement   and  community  building  The  value  of  a  meaningful  rela8onship  will  be  properly  appreciated  to  build  strong  communi8es,  CRM  programs,  loyalty   and  integrated  transac8ons  To  prove  the  effec8veness  of  social  media  campaigns,  brands  will  develop  more  sophis8cated  measurement  algorithms   to  prove  the  ROI,  more  commonly  to  be  known  as  ROSS  (return  on  social  spend)  By  the  end  of  2012,  successful  brands  in  social  media  will  have   focused  more  upon  increasing  their  levels  of  engagement  with  fans,  than  the  number  of  fans   ©  Havas  Sports  &  Entertainment    
  • 17. Social  Media  Strategy  &  Commitment    Not  just  tacScs     Thanks  to  Flickr.com-­‐  crea8ve  commons http://www.flickr.com/photos/dm74/3312147063/     Brands  will  commit  to  their  social  presence  with  dedicated  teams,  processes,  resources  and  guidelines.    Every  company  will  have  a   Social  Media  Director.    There  will  be  a  SM  strategy  aligned  for  all  stakeholders,  not  just  for  tac8cal  campaigns.  No  longer  here  today  and  gone   tomorrow,  but  always  on,  listening  and  responding.    Especially  at  the  weekends  and  when  people  are  social.     ©  Havas  Sports  &  Entertainment      
  • 18. Sports  Social  Subscrip8ons   Fans  using  micro-­‐payments  or  credits     Sports  federa8ons  will  face  a  huge  challenge  in  2012:  “How  to  evolve  their  (tradi8onal)  broadcas8ng  rights  package,  when  many  of  their  audience   are  no  longer  tuning  into  tradi8onal  broadcast  channel,  and  in  some  countries  don’t  even  own  a  TV  anymore?”    With  more  and  more  fans  watching   mainstream  and  niche  sports  on  the  web;  on  social  networks;  on  mobile  devices,  successful  federa8ons  will  embrace  the  opportunity  The  ability  to   watch  catch  up  and  real  8me  spor8ng  events,  will  increasingly  be  consumed  on  Facebook  and  YouTube.  Social  media  subscrip8on  packages  will   provide  new  revenue  streams  and  help  reach  and  engage  with  young  and  new  fans     ©  Havas  Sports  &  Entertainment    
  • 19. Sports  &  Technology  &  Social  Sharing   Real  Sme,  live  from  and  interacSve       Sport  will  con8nue  to  become  more  scien8fic,  and  technology  will  bring  the  most  drama8c  imagery  and  revela8ons  to  both  big  screen  and  likle   screen  Enjoyment  of  sport,  even  from  an  armchair,  will  become  a  thrilling  experience.    No  longer  a  lean  back  and  enjoy,  but  lean  forward  and   immersion  Sports  cam  technology  will  bring  footage  to  our  screens  that  we’ve  never  seen  before.  From  3D  to  4D;  slow  mo8on  to  split  screen;   helmet  cam  to  ball  cam;    adrenalin  sensors  to  heart  monitors…   ©  Havas  Sports  &  Entertainment      
  • 20. The  Social  Olympics  2012   Record  Breakers     London  2012  will  be  swamped  in  social  media  More  Tweets,  shares,  Likes,  posts,  comments,  views  will  take  place  in  1  month,  than  ever  before.   News,  scandals,  records  &  exclusives  will  all  be  read  on  Twiker  first.    Then  on  the  news  channels  and  papers.  Footage  we  aren’t  supposed  to  see,   we  will.  Thanks  to  Facebook,  bit.ly  and  YouTube.  There  will  be  more  Likes  and  friends  for  London  2012  than  any  other  spor8ng  event,  ever.  It  will   remain  one  of  the  top  5  trending  topics  in  Twiker  globally,    for  1  month.  During  the  100m  final  there  will  be  more  messages,  images  and  videos   shared  via  social  media,    than  at  any  other  8me  since  the  dawn  of  the  world  wide  web   ©  Havas  Sports  &  Entertainment      
  • 21. Loca8on  Based  Entertainment   Check  in  and  win.     Spor8ng  venues  and  stadiums  are  the  second  most  checked-­‐in  places  worldwide.  The  most  popular  checked-­‐in  places  are  airports  Brands,   sponsors  and  rights  holders  will  leverage  this  opportunity  to  geo  target  fans  with  compelling  and  shareable  content  and  promo8onal   messages.    Having  iden8fied  a  physical  fan,  data  will  provide  an  on-­‐going  and  customized  rela8onship  back  to  their  home  2012  will  see  a   huge  increase  in  the  connec8ons  between  these  akending  fans,  virtual  fans  and  brand  messages.  2012  will  become  the  year  of  social   currency  –  more  shareable,  more  entertaining  and  more  personalized     ©  Havas  Sports  &  Entertainment     21  
  • 22. Live  Events  Get  Greener   Carbon  neutral,  sustainable,  fun  recycling.       Stronger  corporate  social  responsibility,  combined  with  increased  consumer  awareness  of  recycling  and  the  need  for  a  cleaner   environment,  will  result  in  more  environmentally  friendly  events.  Sponsors  will  require  event  producers  to  have    commiked  to  make  the   event  as  carbon  neutral  as  possible.  Sponsors  will  consider  this  ‘green  score’  just  as  much  as  the  number  of  akendees  and  media  value.   Recycling  will  have  high  visibility  at  each  event  and  be  a  crea8ve  and  entertaining  ac8vity  that  akendees  warmly  embrace.       ©  Havas  Sports  &  Entertainment   22  
  • 23. Social-­‐Commerce   The  High  St    on  Facebook     The  new  ‘year  of  mobile’  =  ‘year  of  social  commerce.  Confidence  in  place.  Technology  in  place.    E  commerce  in  place,  now  social  commerce.   Facebook  (and  Pinterest)  as  a  traffic  driver,  through  to  ‘owned  media’  or  preferred  partner  (ie  Amazon).     Shop  and  share  for  a  social  discount  to  be  exploited  this  year  by  early  adopters.     ©  Havas  Sports  &  Entertainment  
  • 24. Digital  Concierges   Your  own  social  PA.  The  new  ‘Chief  Listener’  job  Stle       More  data,  more  sources,  more  oXen,  more  interests  and  likes,  will  require  8ghten  filtering.    Not  enough  8me  in  the  day  to  read  even  a  half  of  those   you  follow.  Aggregators  of  informa8on,  and  curated  content,  will  charge  subscrip8ons.      A  service  will  be  launched  to  have  your  own  Social  PA  (  I-­‐ Google  in  person).  Your  PA  for  info,  to  avoid  info  meltdown.       ©  Havas  Sports  &  Entertainment      
  • 25. Million  Dollar  Bloggers   SyndicaSon  and  retreaSng     Cyber  PR  will  become  more  challenging  across  online  influencers  who  tradi8onally  would  blog  or  tweet  about  a  campaign  for  free.  This  will  change   in  2012.  The  world’s  first  million  dollar  blogger  will  be  created  Already  in  LATAM,  and  especially  in  Mexico,  it  is  not  un-­‐common  for  a  blogger  to   request  $15,000  for  a  Tweet  or  blog  post  men8oning  or  linking  to  a  brand.  This  emerging  trend  will  spread  across  the  globe  Accessing  a  blogger,  will   in  some  instances  require  contac8ng  a  blog  management  agency.  Blog  networks  will  manage  the  syndica8on  of  posts  across  a  diverse  range  of   interests  and  passions     ©  Havas  Sports  &  Entertainment    
  • 26. Digital  Amnesty  Day   Switch  off,    have  a  conversaSons,  face  to  face.   1  day  a  year,  everything  will  shut  down,  almost.    Companies  will  ask  all  their  staff  to  ‘switch  off  and  unplug  for  24  hours’.  At  first  employees  will  be   scared  and  confused.  They  will  scratch  their  heads  wondering  how  they  can  perform  their  job  or  task,  without  a  digital  connec8on.  AXer  3  hours  a   smile  will  spread  across  their  faces.  It  will  be  a  beau8ful  day  or  real  rela8onships  and  friendships  the  old  fashioned  way,  face  to  face.  We  will  re-­‐ discover  social  skills,  beyond  Facebook.  We  will  put  into  perspec8ve  the  role  of  digital.  It  will  become  a  yearly  event.     ©  Havas  Sports  &  Entertainment  
  • 27. ©  Havas  Sports  &  Entertainment  
  • 28. ©  Havas  Sports  &  Entertainment   28