Hands-Free Healthcare: How an Echo Rewrites the Playbook (Digital Health Summit @ CES 2017)
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Amazon’s Echo is just one example of how the anticipated, hands-free, screen-free, zero-UI world will change consumers’ lives. The upcoming zero-UI health care leaps will be astounding–at home, on the exam table, and in the hospital–tearing away roadblocks and smoothing over speedbumps leading directly to improved care and better outcomes.
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Hands-Free Healthcare: How an Echo Rewrites the Playbook (Digital Health Summit @ CES 2017)
- 1. Image: "Google Home vs. Amazon Echo: Alexa takes round 1." CNET. N.p., 2016. Web. 16 Dec. 2016. Hands-Free Healthcare: How an Echo Rewrites the Playbook.
- 2. Technology has a history of fading into the background and changes to a negative association.
- 3. Image Courtesy : "Ship on American Queen Cruise Ship - Cruise Critic”. 2016 Power
- 4. Image Courtesy: Photo by Petter Rudwall | Unsplash 2016 Pollution
- 5. Image Courtesy: Andrews, Michelle. 2016 Care
- 6. Image Courtesy of: Star Local. 2016 Distraction
- 7. Image Courtesy of: The Life and Times of Calamity Jen. 2016 Life
- 8. Image Courtesy of: Independent Digital News and Media, 2016 Death
- 9. Celebration of Technology for technology’s sake doesn’t have staying power.
- 10. Recommend focus on the empathy for user that can be facilitated with technology.
- 11. To have empathy, we must understand what do people care about?
- 13. People care about : Dignity
- 14. People care about : Peace of Mind
- 15. People care about : Reassurance
- 16. The Zero UI has the opportunity to help support people’s humanity.
- 17. AI provides information on a human scale Frictionless interaction through voice, gestures, behavior Interact with physical objects Overview of Zero UI :
- 18. Let’s have a look at Zero UI and users.
- 19. Vah
- 20. Juliana
- 22. Courtesy of: Holmes, Lindsay | The Huffington Post 2016. Barriers
- 23. No consideration for Lifestyle Barriers :
- 25. Barriers : More complexity and less Peace of Mind
- 26. Barriers : More confusion and less Reassurance
- 27. Nascent Healthcare Zero UI : Center, Microsoft News. "Kinect Effect Reaches Into Hospitals, Senior Centers." News Center. N.p., n.d. Web. 23 Dec. 2016. BostonChildrens. "Boston Children's Hospital launches cloud-based education on Amazon Alexa-enabled devices." EurekAlert! N.p., n.d. Web. 23 Dec. 2016. Shead, Sam. "Two former Apple and LloydsPharmacy execs have launched a healthcare startup." Business Insider. Business Insider, 2016. Web. 23 Dec. 2016.
- 29. Patient Communication Vision Medication Compliance Natural Interface Access to EHR Patient Engagement
- 30. Aging in Place Vision Care on Demand Remote Monitoring Dynamic Careplan Care Coordination
- 31. Not celebrating technology Promote Empathy Reduce barriers Enjoy Humanity
- 32. From death
- 33. To humanity
- 34. www.ximedica.com Providence Minneapolis San Francisco Los Gatos Hong Kong Jeff McCloud Senior Digital Product Designer jmccloud@ximedica.com @jccloud Thank you
Notes de l'éditeur
- The echo and google nest are exciting pieces of technology that uses no visual user interface instead uses speech to interact with the information and objects. This along with other ‘zero UI’ interfaces have the opportunity to dramatically improve the healthcare system. But first let’s take a look back in time.
- If we look at ‘technology’ it tends fade toward ubiquity. Often changing from an posititive to a negative association. Let’s look back in time
- In the industrial revolution power was the most celebrated technology. -ornate -symbol of wealth
- Fades into the background Changes from wealth to pollution
- Symbol of connected care
- Distraction and
- Former hospital in all its glory
- Stark buildings were people go to die
- We have to understand people
- Technology in itese
- At Ximedica we have spend a lot of time in people’s homes and in clinics really trying to understand people and their motivation, and use technology to facilitate systems that are empathetic to their needs and wants. Well what are they?
- Living their lives and doing activities that make them happy Golf 9 holes
- They want to have self-respect and be viewed by others in that way
- Want a way to deal with daily stress and anxiety
- They need to be reassured that they are doing the right thing.
- Now back to zero UI. By becoming more ubiquitous is as a opportunity to support people’s humanity
- Zero is backed up by artificial intelligence that can provide timely, actionable data on a human scale Rather than learning another device, or interface it Zero UI uses voice, gestures and behavior to interact with technology The reach of zero UI is further extended to physical objects including: lights, thermostats, etc
- What are some stories of user. I have some personal stories to share
- This is Vah. She is 93 and lives independently at home with a care taker. She is a writer and loves listening to old music Since she is older, she has some mobility issues so she uses a walker to get around the house. Her central vision is reducing so she needs better illumination Activities of daily life: weather, news, play old music Turn the lights on to see better Central vision reduction
- Another personal experience: this is my daughter. She is 1 and according to the American Pediatrics Association there should be no screen time before 18months reduced screen time from 2 hrs/day to one hour recommendation. According to a study by common sense media people with children spend over 9.5 hours of screen time with doesn’t include work. Reduced screen time Shared experience Calming effect of music
- Let’s talk about how this is compared to healthcare
- Healthcare horror story Patient experience waiting for a doctor in a undignified gown Clinician is super busy ending in ICD10 codes, and turns back to the patient Patient worried about diagnosis Insurance concerns Call reports the test results
- 7 mins conversation average doesn’t give enough time to understand what the patient cares about or considers acceptable A patient really might want to be able to play golf and their treatment plan should reflect this.
- Half dressed in a gown while a fully dressed clinician pokes and prods you Designed for clinician ease not patient
- Payers, providers, and patient all lack a coordination of care and access to relevant clinical data A patient is instead burdened by anxiety not only about their health but also how to pay for it. Clinicians are burdened with entering in clinical data with specific codes into a confusing electronic record system or else they can’t get paid
- Who is responsible for paying for my tests me or the payer… does the clinician know? Am I going to be able to do what I love? Complex care plans See you in 6 months...
- Just scratching the surface Kinect in senior centers for PT Boston Children’s patient education UK using echo for prescription reordering and dispensing Point out that they celebrate technology it will be like smoke stack
- We at Ximedica have zero UI vision for healthcare in the OR. We want to facilitate access to timely and actionable data in these high stress environments. Since Be able to understand individual gestures and voice in high stress environments Not have another device in the room Only there when needed Presenting actionable data act as support Understands intension
- During a patient visit we want to facilitate the communication between patients and providers. When information is needed, this can be accessed in a shared environment that will provide much richer, conversation. The clinician can spend time face-to-face with the patient and answer any questions. Understand patient’s better in the facilitation of care plan creation Understand current medication/CP compliance to inform what adjustments are needed What other medical records are saying Interact with the data together No screen barrier
- We are also looking at home to so that patients can age in place where they would prefer to be. We can provide remote patient monitoring based on vitals, and medication compliance and activity. The providers can have access to this information and better coordinate care Rather than go to 3 doctors appointments per week, the speech system accesses a remote monitoring device and asks the patient clinically relevant questions. Present patient experiences and preferences to the clinician to better cater Tx options based on lifestyle Coordinate care across the 6+ providers Manage complex medication regiments Adjust care plan based on real-time data This even as opportunities to have dynamic care plans and care on demand rather than schedule and wait. This would dramatically improve the access for people like Vah. Who see over 3 doctors appointments per week and a counter of medications. This would help vah with her appointments
- we want to understand the optimized we spend a lot of time understanding how they want to work and how the technology with facilitate that understand the people and the environment, imagine the healthcare and the environments they are used in.
- Go from this
- To this