Delegation is a process, not a task, that successful leaders use to free up their time by offloading lower impact work. The 98/2 delegation process involves analyzing one's own productivity, identifying work that has a low impact, and using a 98/2 framework to delegate 2% of lower impact work to free up 98% of time for higher impact tasks. When done effectively through ongoing analysis of productivity and using the right people, delegation works to improve efficiency and allow a focus on more important work.