The document discusses the challenges and opportunities of using social media in business. It identifies several challenges including the large number of social media channels, different audiences and backgrounds, and the learning curve. It also notes that success is not instant and requires time. The document then outlines steps to begin using social media, including determining if it is needed based on reasons like brand awareness, customer loyalty and interaction. It suggests identifying the target audience, appropriate channels, listening to competitors, learning the tools, and communicating engagement to drive why social media should be used.
5. Social Media
“what are the Challenges”
Thursday, February 19, 2009
6. Social Media
“what are the Challenges”
Thursday, February 19, 2009
7. Social Media
“what are the Challenges”
Number of Channels
Thursday, February 19, 2009
8. Social Media
“what are the Challenges”
Number of Channels
Thursday, February 19, 2009
9. Social Media
“what are the Challenges”
Number of Channels
Amount of People
Thursday, February 19, 2009
10. Social Media
“what are the Challenges”
Number of Channels
Amount of People
Thursday, February 19, 2009
11. Social Media
“what are the Challenges”
Number of Channels
Amount of People
Different Backgrounds
Thursday, February 19, 2009
12. Social Media
“what are the Challenges”
Number of Channels
Amount of People
Different Backgrounds
Thursday, February 19, 2009
13. Social Media
“what are the Challenges”
Number of Channels
Amount of People
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
14. Social Media
“what are the Challenges”
Number of Channels
Amount of People
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
15. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
16. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
17. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Professional or Personal
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
18. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Professional or Personal
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
19. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Learning Curve
Professional or Personal
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
20. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Learning Curve
Professional or Personal
Different Backgrounds
Success is NOT Instant
Thursday, February 19, 2009
21. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Learning Curve
Professional or Personal
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
22. Social Media
“what are the Challenges”
Time
Number of Channels
Amount of People
Learning Curve
Professional or Personal
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
23. Social Media
“what are the Challenges”
Time
Number of Channels
Different Cultures
Amount of People
Learning Curve
Professional or Personal
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
24. Social Media
“what are the Challenges”
Time
Number of Channels
Different Cultures
Amount of People
Learning Curve
Professional or Personal
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
25. Social Media
“what are the Challenges”
Time
Number of Channels
Different Cultures
Amount of People
Learning Curve
Professional or Personal
Amount of Possiblities
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
26. Social Media
“what are the Challenges”
Time
Number of Channels
Different Cultures
Amount of People
Learning Curve
Professional or Personal
Amount of Possiblities
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
27. Social Media
“what are the Challenges”
Time
Number of Channels
Measurement Different Cultures
Amount of People
Learning Curve Professional or Personal
Amount of Possiblities
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
28. Social Media
“what are the Challenges”
Time
Number of Channels
Measurement Different Cultures
Amount of People
Learning Curve Professional or Personal
Amount of Possiblities
Different Backgrounds
Resources
Success is NOT Instant
Thursday, February 19, 2009
29. Social Media
“where do we begin”
Thursday, February 19, 2009
30. Social Media
“where do we begin”
Thursday, February 19, 2009
31. Social Media
“where do we begin”
Thursday, February 19, 2009
32. Social Media
“where do we begin”
Thursday, February 19, 2009
33. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
34. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
35. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Thursday, February 19, 2009
36. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Thursday, February 19, 2009
37. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Thursday, February 19, 2009
38. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Thursday, February 19, 2009
39. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
40. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
41. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
42. Social Media
“where do we begin”
I. Is it Needed?
Reasons
Thursday, February 19, 2009
43. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Thursday, February 19, 2009
44. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Thursday, February 19, 2009
45. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand
Awareness
Thursday, February 19, 2009
46. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand
Awareness
Thursday, February 19, 2009
47. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand Customer
Awareness Loyalty
Thursday, February 19, 2009
48. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand Customer
Awareness Loyalty
Thursday, February 19, 2009
49. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand Customer
Awareness Loyalty
Customer
Interaction
Thursday, February 19, 2009
50. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand Customer
Awareness Loyalty
Customer
Interaction
Thursday, February 19, 2009
51. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand Customer
Awareness Loyalty
Customer Market
Interaction Research
Thursday, February 19, 2009
52. Social Media
“where do we begin”
Reasons
I. Is it Needed?
Brand Customer
Awareness Loyalty
Customer Market
Interaction Research
Thursday, February 19, 2009
53. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
54. Social Media
“where do we begin”
I. Is it Needed?
Thursday, February 19, 2009
55. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Thursday, February 19, 2009
56. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Thursday, February 19, 2009
57. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Audience
Thursday, February 19, 2009
58. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Audience
Thursday, February 19, 2009
59. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Audience Who
Channels
Where
Thursday, February 19, 2009
60. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Who
Audience Channels
Where
Thursday, February 19, 2009
61. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Who
Audience Channels
Where
Competitors
Thursday, February 19, 2009
62. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Who
Audience Channels
Where
Competitors
Thursday, February 19, 2009
63. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Who
Audience Channels
Where
What are they doing
Competitors
Thursday, February 19, 2009
64. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Who
Audience Channels
Where
What are they doing
Competitors
Thursday, February 19, 2009
65. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Listen
Who
Audience Channels
Where
What are they doing
Competitors
Thursday, February 19, 2009
66. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Listen
Who
Audience Channels
Where
What are they doing
Competitors
Thursday, February 19, 2009
67. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Listen
Who
Audience Patience
Channels
Where
What are they doing
Competitors
Thursday, February 19, 2009
68. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Listen
Who
Audience Patience
Channels
Where
What are they doing
Competitors
Thursday, February 19, 2009
69. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Listen
Who
Audience Patience
Channels
Where
What are they doing
Competitors Engage
Thursday, February 19, 2009
70. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target
Listen
Who
Audience Patience
Channels
Where
What are they doing
Competitors Engage
Thursday, February 19, 2009
71. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target Learn the Tools Listen
Who
Audience Patience
Channels
Where Communicate
What are they doing
Message
Competitors Engage
Thursday, February 19, 2009
72. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Target Learn the Tools Listen
Who
Audience Patience
Channels
Where Communicate
What are they doing
Message
Competitors Engage
Thursday, February 19, 2009
73. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Thursday, February 19, 2009
74. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
Thursday, February 19, 2009
75. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Thursday, February 19, 2009
76. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Thursday, February 19, 2009
77. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Thursday, February 19, 2009
78. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Engagement
Thursday, February 19, 2009
79. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Engagement
Thursday, February 19, 2009
80. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Customer
Engagement
Community Marketing
Brand Awareness
Thursday, February 19, 2009
81. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Customer
Engagement
Community Marketing
Brand Awareness
Thursday, February 19, 2009
82. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Customer
Discussion Direct Response
Community Engagement Marketing
R & D Awareness Generation
Lead
Brand
Thursday, February 19, 2009
83. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Customer
Discussion Direct Response
Engagement
Community Marketing
R & D Awareness Generation
Lead
Brand
Thursday, February 19, 2009
84. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Deep Level of Trust
Customer
Discussion Direct Response
EngagementMarketing
Community PR
Loyality
R & D Awareness Generation
Lead
Brand Personalized Touch
Thursday, February 19, 2009
85. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Deep Level of Trust
Customer
Engagement
Discussion Direct Response
Community Marketing
PR
Direct DResponseLead Generation
R & Brand Awareness
Personalized Touch
Thursday, February 19, 2009
86. Social Media
“where do we begin”
I. Is it Needed?
II. How is it Used?
III. Why use it?
Deep Level of Trust
Customer
Engagement
Discussion Direct Response
Community Marketing
PR
Direct DResponseLead Generation
R & Brand Awareness
Personalized Touch
Thursday, February 19, 2009
91. Social Media
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Recommended Reading
Social Media is a Cocktail Party
by Jim Tobin
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Thursday, February 19, 2009