General Data Protection Regulation has been implemented from 25th May,2018. Get to know from this power-point what is GDPR and what all necessary changes needs to be done in the call center industry.

1. GDPR for Call
Center Industry: All
You Need To Know

2. Call centers have been a platform to provide
customer support. But in today’s time with the
advancement of voice technology, call centers can
easily gather crucial customer data to understand
their needs, expectations, concerns, etc. Such data
helps in getting new leads and building a strong
customer base.
The protection of such delicate data led to the rise of
General Data Protection Regulation (GDPR).

3. What is GDPR?
“The General Data Protection Regulation (GDPR)
(EU) 2016/679 is a regulation in EU law on data
protection and privacy for all individuals within the
European Union (EU) and the European Economic
Area (EEA). It also addresses the export of personal
data outside the EU and EEA. The GDPR aims
primarily to give control to citizens and residents
over their personal data and to simplify the
regulatory environment for international business by
unifying the regulation within the EU.”
-Wikipedia

4. Things to consider in
making your call center
GDPR complaint

5. 1. Justify Call Recording
One of the main changes that GDPR will
bring to the call center industry is their
call recording policies. It means a call
center that claims to record calls for
training or quality process must have the
necessary consent from the individual
customers to record their phone
conversations.

6. 2. Review Data Storage
& Accessibility
With the advent of GDPR, call centers will have
to look after the storage of the customer data.
They’ll have to keep a check on how the
information is stored and accessed from all its
departments including support, customer
service, and sales teams. An in-depth audit of
the data storage should be done, and
necessary loopholes should be identified and
rectified.

7. 3. Right to Delete
GDPR compliance will give customers the
right to ask the business holdings to
delete their personal data stored with
them.

8. 4. Show Customers Your
Commitment to GDPR
Take a small step and display to your customers
that you are GDPR ready and that you comply
or in the process to comply with all its policies.
Doing it helps the customers to trust you more
and raise an awareness about the importance
of data security.

9. About Us
Call Center Hosting is a leading and
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center hosting solutions.
We offer a complete software-based call
center setup for the start-ups, SMBs, and
enterprise which includes predictive
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For more information, visit:
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1-800-346-4974

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11. References
Image Credit
How Will GDPR Affect the Call Centre Industry?
Five ways to prepare your call centre for GDPR
GDPR call center compliance can be a sticky wicket
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