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JISC Project: CRM Self Analysis Tools and Process Mapping

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JISC BCE

Overall project update. The vision: To develop an open source self-analysis toolkit, empowering Higher Education Institutions (HEIs) to think through their people, process and technology issues before, during or after a Business and Community Engagement (BCE) orientated Customer Relationship Management (CRM) implementation. Matthew Donaghy: The University of Nottingham

FormationTechnologieBusiness
1  sur  10
JISC Project: CRM Self Analysis Tools and Process Mapping Project Findings and Tools Dr Matthew Donaghy Project Manager
What was the vision? ,[object Object],[object Object]
What did we deliver? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How did we do it? ,[object Object],[object Object],[object Object],Team Work!
What did we find (Process Maps)? ,[object Object],[object Object],[object Object],[object Object]
An example....
What did we find (Process Maps)? ,[object Object],[object Object],[object Object],[object Object],[object Object]
An example....
Tools ,[object Object]
Next Steps ,[object Object],[object Object],[object Object],[object Object]

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JISC Project: CRM Self Analysis Tools and Process Mapping