The document provides an overview of Ria Money Transfer, the third largest money transfer company. It discusses Ria's role within its parent company Euronet Worldwide, its global network and services, customers and markets, regulatory environment, growth and highlights from 2014. It also covers Ria's operations including its distribution channels, transaction flows, and network growth. The document concludes with sections on culture, processes, IT systems and support, and communications.
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Lean Kanban Money Transfer Optimization
1. Jose Luis Soria
Continuous Improvement Manager
jsoriat@riafinancial.com
@jlsoriat #lkse15
Lean Kanban at Ria Money Transfer
Madrid, April 21st 2015
2. We are Ria…
The third largest money transfer company in the world and part of an
industry that moves more than $500 billion each year.
Ria exists thanks to the dreams of some 232 million international
migrants that left their homes in search of something more.
Many don’t have access to traditional banking services, so we provide a
secure, reliable and affordable way for them to send money home to
their loved ones.
2
3. epay0
EURONET WORLDWIDE, Inc. (NASDAQ: EEFT)
• Largest Independent ATM
deployer in Central &
Eastern Europe
• Largest independent shared
ATM network in India
• Payment Systems Software
licensed by 126 customers
in 54 countries
• Consumer-to-consumer
and business-to-
business money transfer
services
• Available in over 130
countries through a
network of 243,000+
agent & store locations
• Extensive global electronic
payment and distribution
network
• 200+ agreements with
mobile operators
• 100+ agreements with
non-mobile content
providers
RIA IS PART OF EURONET WORLDWIDE
EFT Processing Money Transfer Payments & Prepaid
4. THE MONEY TRANSFER SEGMENT
EFT
Third largest global money
transfer company
Founded in 1987,
2,400+ employees
Services in over 130 countries
through a network of 243,000+
agent & store locations
Serves migrant workers, unbanked
and underbanked individuals
Moved $12.2B principal in 2014
Provides foreign exchange and
payment services
Founded in the UK with
operations in Australia, New
Zealand, and Spain
Acquired by Euronet in 2014
Serves corporates – typically SMEs
- and individuals – typically white-
collar workers
Moved $8.2B principal in 2014
5. RIA HISTORY
1987 1993-2002 2005 2007
2010 2011 2012 2014
Ria launches in
New York City
Expands to Europe: Spain,
France, Italy, UK & Germany
Opens office in
Australia
Ria is acquired by
Euronet Worldwide Inc.
A hub in Dakar, Senegal
is opened
A hub in Mumbai, India
is opened
riamoneytransfer.com
launches in the US
launches in the US
6. Sources: United Nations www.unpopulation.org, www.financialaccess.org, World Bank
• Our Target Customers:
o Migrant Workers estimated at 232 million
o Underbanked/Unbanked - 2.5 billion adults, over half of the world’s adult population, do
not use formal financial services to save or borrow
• Remittance flows to developing countries reached
$435 billion in 2014, 7.8% growth over the previous
year
• Global remittances, including those to
developed/high-income countries, estimated at
$581 billion in 2014, will rise to $681 billion in 2016
THE CUSTOMERS WE SERVE
7. Migrant
Supporters
Sends for:
regular support
Looks for:
value, speed,
reliability
Thoughtful
Gifters
Sends for: gifts
on special
occasions
Looks for:
convenience,
reliability, speed
Professional
Achievers
Sends for: gifts,
payment,
investment
Looks for:
simplicity,
convenience,
safety
Education
Sponsors
Emergency
Saviors
Sends for:
ongoing
support, gifts,
assistance
Looks for:
convenience,
reliability,
speed
Established
Immigrants
Sends for:
ongoing
support, gifts,
investment
Looks for:
convenience,
simplicity,
reliability
OUR CUSTOMER NEEDS AND USE CASES
Tenure in the Host Country
FinancialAcculturation
MoneyMovementOptions
We strive to offer the most simple, reliable and friendly money transfer
service. We go to great lengths to ensure people's hard-earned money
is received by their families wherever they may be around the globe.
8.
9. THE SERVICES WE PROVIDE
Bill Payment
Check Cashing
Prepaid Airtime
Products
9
Money Transfer
10. NETWORK OF GLOBAL STORES AND AGENTS
Americas
66,000+ locations
151 stores
Asia Pacific
125,000+ locations
3 stores
Customer Service and Regional Offices: Call Centres in USA, Spain, El Salvador, India, Senegal, Philippines, China
Global HQ, California, U.S.A
EMEASA HQ, Madrid, Spain
243,000+ locations in 130+ countries
22 licensed money transfer countries
60 money transfer-originating countries
Europe
38,000+ locations
74 stores
Africa
14,000+ locations
11. 110.000
146.000
177.000
216.000
243.000
2010 2011 2012 2013 2014
Location Count
CAGR 4Yrs: 22%
NETWORK GROWTH
Locations by Region 2014
18,8 20,7
23,7
27,8
40,4
2010 2011 2012 2013 2014
Money Transfer Transaction Growth
Million transactions
CAGR 4Yrs: 21%
Africa +
Oceania
6%
N. America
10%
Europe
16%
LAC
17%
ASIA
51%
14. We take our responsibility seriously, and we’re proud of our record.
With dedicated Compliance Officers and Certified Anti-Money
Laundering Team, Ria regularly conducts:
• Agent Verification, Documentation and Credit Review
• Onsite and Offsite Agent Visits, Automated and Over-the-Phone
Transaction Monitoring and Verification
• In-depth Compliance Training
“At Ria, compliance is everyone’s
responsibility.”
15. REGULATORY AUTHORITIES
United States of America:
Financial Crimes Enforcement Network (FinCEN) and the Office of
Foreign Assets Control (OFAC).
States and Local Governments
States Licenses: Ria holds licenses to conduct the services of money
transmission and the sale of checks (e.g., money orders) in all 48 states
regulating these services, plus the District of Columbia (D.C.), Puerto
Rico and the US Virgin Islands.
Europe: Financial Conduct Authority (FCA)
United Kingdom, EPS Countries (France, Germany, Finland,
Netherlands, Luxembourg, Cyprus, Norway, Denmark, Poland)
Australia: Licensed by Australian Securities & Investments Commission
(“ASIC”).
16. Launched riamoneytransfer.com
Went live with Walmart2Walmart
Acquired HiFX
Named Supplier of the Year by Walmart
Added 30k+ locations
Obtained money transfer license in India
Euronet (EEFT) stock price has gained ~50%
in the last 15 months
2014 HIGHLIGHTS
22. Larman's Laws Of Organizational Behavior
• Organizations are implicitly optimized to avoid changing the
status quo middle- and first-level manager and “specialist”
positions & power structures.
• Corollary: any change initiative will be reduced to redefining or
overloading the new terminology to mean basically the same
as status quo.
• Corollary: any change initiative will be derided as “purist”,
“theoretical”, “revolutionary”, and “needing pragmatic
customization for local concerns” - which deflects from
addressing weaknesses and manager/specialist status quo.
• Culture follows structure.
Continuous improvement?
38. NETWORK OF GLOBAL STORES AND AGENTS
Americas
66,000+ locations
151 stores
Asia Pacific
125,000+ locations
3 stores
Customer Service and Regional Offices: Call Centres in USA, Spain, El Salvador, India, Senegal, Philippines, China
Global HQ, California, U.S.A
EMEASA HQ, Madrid, Spain
243,000+ locations in 130+ countries
22 licensed money transfer countries
60 money transfer-originating countries
Europe
38,000+ locations
74 stores
Africa
14,000+ locations
43. • By cost of delay
• Weighted Shortest Job First
Priority = (Value + Criticality + Risk Reduction) / Size
Prioritization
Business Value Time Criticality Risk Reduction Size Priority Index
L S XS XL 1000
S S S S 333
XL L XL XS 59
44.
45.
46. Communication
PROJECT HIGH-LEVEL BUSINESS GOAL
IN SCOPE FOR
EXPECTED
DELIVERY
BUSINESS HOLDERS IT OWNERS
THIS MONTH NEXT MONTH LATER UNKNOWN
Project 1 Goal 1 X Compliance Team 1, Team 2
Goal 2 X Operations Team 2
Goal 3 X Late June Compliance PO 1
Project 2 Goal 1 X May Operations, Sales Team 3
Goal 2 X Marketing PO 2
53. Lean principles
• Decide as late as possible
• Deliver as fast as possible
• Empower the team
• Build integrity in
• See the whole
Subordinate to the constraint
54. Lean principles
• Deliver as fast as possible
• Empower the team
• Build integrity in
• See the whole
Elevate the constraint
58. • Evolutionary change. A small improvement is way
better that no improvement at all.
• Backlogs/queues are waste. Be very selective about
what you put in the backlog.
• Be very selective about the work you address next.
• Take care of communication.
• Use your toolbox!
Some takeaways
59. We are hiring! http://bit.ly/1Dwn0Ha
Get the slides: http://slideshare.net/jlsoria
Free ebook: http://aka.ms/releasepipeline
jsoriat@riafinancial.com
@jlsoriat #lkse15
Questions? – Thanks!