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TextConnect - Connecting with Patients, Thinking Differently
- 2. Reduce Risk Efficient Patient Aftercare Reduce Unnecessary Returns Effective Patient Engagement INCREASE PATIENT SATISFACTION The TextConnect Communication System can provide follow up services automatically at a more effective and efficient way reaching more patients while enhancing the line of communication for providers to remain connected to their patients thereby maintaining quality medical care.
- 3. TEXTC0NNECT Patient Experience Service Recovery Patient Satisfaction Risk Management TextConnect focuses on the above areas and offers an available survey option which can be used to target key areas for improvement with real-time analytics.
- 4. • Lawsuits – Targeting High Risk diagnosis • 72 hour returns • Patient Engagement/Perception • EMR Optional Integration RISK MANAGEMENT
- 5. • Innovative and Captures patient loyalty • Overwhelming response from patients; well-liked program • Engages patients into their medical care • Engages providers in follow up concerns PATIENT SATISFACTION/EXPERIENCE
- 6. • Contact and Conflict resolution with patients • Records 100% patients; allows for those interested to respond • Time and Manpower Effective • Real-time feedback; provider/zone specific SERVICE RECOVERY
- 7. Recognitions & Affiliations FINALIST – 2013 Practice of the Year Award Preferred Vendor since 2012 Engaging Communities to Transform Primary Care
- 8. *The Automated Time intervals and verbiage are discretionary per facility and are available in quarter hour increments. 1HRPOSTDISCHARGE Thank you for choosing Textra ER or Hospital. If you are worsening or having problems, reply to this text or call 602.999.9999. We will gladly respond. 16HRPOSTDISCHARGE Textra ER or Hospital hopes you are doing well. To reach the ER with questions about your care, reply to this text or call 602.999.9999. We will gladly respond 3DAYSPOSTDISCHARG Textra ER or Hospital strives to give the best follow up care possible. Text back your opinion of your experience with either EXCELLENT OR LESS THAN EXCELLENT
- 9. PATIENT TEXTING – THE AUTOMATED PROCESS
- 10. More than 36,000 surveys rating care have been sent to patients in the last 12 months with over 11,800 responses received 32.7% Survey Response 42.6% Patient Interactions 78.8% Patient Participation
- 11. *The above TextConnect Impact Study included 7,085 patient records for a period of 90 days in mid-2013 32.4% of patients avoided returning to the ED 11.6% of the patients text messages required a patient chart review 18.7% of the clinical text messages were deemed Service Recovery 4.8% of the patients were asked to return due to some complication
- 12. 6.1% Greater than 60 minutes 87.1% Less Than 30 Minutes 6.8 % 30-60 minutes INCREDIBLE PROVIDER RESPONSE TIMES
- 13. . Patient: The staff was very friendly and extremely quick. They listened and understood our concerns even though our child was quite happy and acting normal at the time of our arrival. Love the texting. What a great way to do a f/u! We did not have any concerns, but how wonderful if we did! The (Hospital) ER facility is amazing. We hope not to see it again Patient: Its been so nice having u guys 2 answer my questions. Was a little nausius & dizzy aftr my shower but still plan 2 follow up w/Dr. Thnx so much 4 caring!
- 14. Patient: Never had a hospital text me to say thanks how u doing. I appreciate the concern. Provider: You are welcome. We are here to help. Patient: And you respond? The best service in the valley! Patient: More MEDICAL FACILITIES could use this service also. THANKS (hospital) for making me feel I wasn’t just a patient…..I have told everyone of my experience!
- 16. For more information please contact: Jonathan Janas Founder Office: 480.628.3727 Direct: 602.999.5100 jon@textramobile.com To receive this presentation via text: Text “HEALTHCARE” to 31681