Project Managers Consultants Four types of Users User Responsibilities Sufficient Resources Get in the game – this is not practice! johncachat@hotmail.com www.peproso.com

1. Project Teams –
People Issues, Roles, and
Responsibilities
July 31, 2012

2. Housekeeping
Phones are muted
Use the question block for
questions
Copy of presentation
available upon request

3. About Your Presenter
• Sr. VP KeyedIn Solutions Consulting Group
– Helping companies align their business and technology
– Focus on people, process, and then the technology
– Subject matter expert on business process management
– On-going research into next generation of technology for
enterprise systems
• 25 years experience in enterprise systems
– USAF Research Project (1985)
– Founder of enterprise quality software company (1988)
• Trusted advisor to global organizations, government
agencies, and professional groups
http://www.linkedin.com/in/johncachat

4. Thought for the Day
"People and things do not upset us. Rather, we
upset ourselves by believing that they can upset
us."
Many of the problems encountered during a typical
implementation are from people, the roles they are
required to play, political issues, and comfort zones.
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5. Today’s Discussion
• Project Managers
• Consultants
• Four types of Users
• User Responsibilities
• Sufficient Resources
• Get in the game – this is not practice!

6. Everything looks easy from 30,000 feet
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7. Project Managers
• Steer the ship and listen to crew members
• Track progress
• Listen to consultants and users when they
bring issues to the table
• Involve senior management when needed
• Experience tells them
– When to escalate
– When to meet
– Let the implementation team work
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8. Client Project Managers
• May not have the experience
• Reputations and political
capital are on the line
• Reluctant to concede – come
hell or high water, we are
going to get this done, on
time and under budget
• Have a tendency to push the
team to the breaking point
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9. Consultant Project Managers
• Been there, done that –
experienced with
hundreds of projects
• Must be willing to lay
down the law
• Must be able to challenge
the Client Project
Manager
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10. Type of Project Managers to be Avoided
• The Yes-Man
– Make promises that put the project at risk
• The Micromanager
– Team spends more time reporting than working
• The Procrastinator
– Deadlines are missed, deal with it later
• The Know-it-all
– Alienates everyone
• The Feel Good
– Its OK, we are making some progress, how do you feel?
• The Pessimist
– Always focused on what still needs to be done
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11. Consultants
• Need to immediately challenge any client
decisions that have an impact on the project
• Need to advise clients of potential problems if
they proceed with poor decisions
• Key objectives
– Transfer knowledge to the clients
– Make them self expendable
– Listen to clients and engage Client project manager
on key issues
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12. Four Types of Users
Type Description
Willing and Able Fully embrace the project as a means to enhance their skills
and support the business – they do whatever it takes
Willing but not Able Want to learn, but do not appreciate the impact of their
actions – become confused and panic – they will ask or help
Able but not Willing Have an ax to grind – frustrate everyone on the project – if
turned around, can really help
Neither willing or I am too old for this. This is going to threaten my job.
Able Always find excuses why not to learn the new system
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13. User Responsibilities
• Specific role
– Technical
– Functional
• Systems aptitude
• Availability
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14. Resources - Many project fail due to:
• Not providing enough
resources
– I have a full time job
• Tolerate users that have an
ax to grind
– able, but not willing
• Fail to provide timely
training to users
– I am not going to use this
app for 4 months
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15. Get in the game – this is not practice!
• Lack a sense of urgency
• Pretend tomorrow will
never come
• Assume others will bail
them out
• Ignore warning signs
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16. Things to Remember….
• People, Process, Technology
• Great project plans will fail with
difficult or team members
without the required skills
• Culture will eat technology for
lunch
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17. About KeyedIn Consulting Group
Experts providing solutions to specific problems
– Business and IT Alignment
– People and Process Alignment
– Enterprise Software Selection
– Project Rescue
– Project Management & PMO Managed Services
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18. Follow KeyedIn
Corporate Website: www.keyedin.com
www.twitter.com/keyedinsolution
www.linkedin.com/company/2434133?trk=tyah
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19. Free Whitepapers
Download
@
www.keyedin.com
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20. Questions & Answers
Q A &
Copy of Presentation Future Webinars
Contact:
Shelly Bird Visit:
sbird@keyedin.com www.keyedin.com
952-835-1041 ext.163