The document is a hotel value stream map that outlines the key processes for managing a hotel business. It includes enabling processes like guiding strategy, managing finances and human resources. The core processes are selecting properties, guest arrival/departure and guest experience. Supporting processes involve staff operations, security/safety, purchasing and IT. The map provides a high-level overview of the end-to-end processes for operating a hotel business.
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Hotel map process
1. Hotel process maps
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ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
CORE PROCESSES PROPERTY
1.0 SELECT THE 3.0 EXPERIENCE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL PROPERTY
SERVICES 4.0 DEPARTURE
PROPERTY SERVICES
SUPPORT PROCESSES
2.0 3.0
1.0 STAFF OPERATIONAL SECURITY/HE 4.0
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
7.0 HUMAN 8.0
5.0 FINANCE 6.0 EVENTS RESOURCES INFORMATION
TECHNOLOGY
2. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
1.1 Develop and Deploy Mission / /Vision for Business
1.1 Develop and Deploy Mission Vision for Business
1.2 Develop Business Unit Strategy
1.2 Develop Business Unit Strategy
1.3 Manage the Portfolio of Business Units
1.3 Manage the Portfolio of Business Units
1.4 Identify, Develop and Improve Core Business Skills
1.4 Identify, Develop and Improve Core Business Skills
1.5 Design Organization Structure and Staff
1.5 Design Organization Structure and Staff
1.6 Manage External Relationships
1.6 Manage External Relationships
1.7 Manage & Ensure Compliance to Starwood Values
1.7 Manage & Ensure Compliance to Starwood Values
3. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
2.1 Manage Financial Planning & Analysis
2.1 Manage Financial Planning & Analysis
2.2 Manage Treasury Operations
2.2 Manage Treasury Operations
Incomplete Document
2.3 Manage Risk
2.3 Manage Risk Download full document at
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2.4 Manage Financial Operations
2.4 Manage Financial Operations
2.5 Manage Tax
2.5 Manage Tax
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4. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
3.1 Manage Evolution of Talent Mix
3.1 Manage Evolution of Talent Mix
3.2 Attract, Acquire and "Onboard" Talent
3.2 Attract, Acquire and "Onboard" Talent
Incomplete Document
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3.3 Design & Manage Compensation, Benefits and Recognition
3.3 Design & Manage Compensation, Benefits and Recognition
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3.4 Develop and Retain Talent
3.4 Develop and Retain Talent
3.5 Manage Separation Process
3.5 Manage Separation Process
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3.6 Manage Employee Communications
3.6 Manage Employee Communications
3.7 Manage Labor Relations
3.7 Manage Labor Relations
5. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
4.1 Manage Capital Planning
4.1 Manage Capital Planning
Incomplete Document
4.2 Manage Lifecycle of Buildings & Land
4.2 Manage Lifecycle of Buildings & Land
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4.3 Manage Lifecycle of Plant & Equipment
4.3 Manage Lifecycle of Plant & Equipment
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4.4 Manage Environmental Compliance
4.4 Manage Environmental Compliance
6. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
5.1 Develop & Maintain Technology Applications for business
5.1 Develop & Maintain Technology Applications for business
5.2 Acquire and Manage Hardware/Platforms
5.2 Acquire and Manage Hardware/Platforms
Incomplete Document
5.3 Acquire and Manage Software full
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5.3 Acquire and Manage Software document at
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5.4 Operate and Support IT Facilities, Network & Users
5.4 Operate and Support IT Facilities, Network & Users
5.5 Manage Information Storage and Retrieval
5.5 Manage Information Storage and Retrieval
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5.6 Develop & Maintain Work Flows, Controls and security
5.6 Develop & Maintain Work Flows, Controls and security
7. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
6.1 Manage Legal Services & Compliance
6.1 Manage Legal Services & Compliance
Incomplete Documentto Starwood Policies
6.2 Ensure Compliance to Starwood Policies
6.2 Ensure Compliance
Download full document at Security
6.3 Design & Ensure Physical
6.3 Design & Ensure Physical Security
www.profesionaldocs.comGuests
of Facilities, Associates &
of Facilities, Associates & Guests
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8. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
ENABLING PROCESSES CORPORATE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 5.0 DEPLOY 6.0 MANAGE
1.0 GUIDE, 2.0 MANAGE 3.0 DEPLOY 4.0 MANAGE 5.0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINANCIAL AND MANAGE 4.0 MANAGE AND MANAGE LEGAL, 7.0 MANAGE
PHYSICAL PROCUREME
DIRECT&
PLAN FINANCIAL
OPERATIONS AND MANAGE
HUMAN PHYSICAL
AND MANAGE
INFORMATION LEGAL,
COMPLIANCE PROCUREME
DIRECT OPERATIONS HUMAN ASSETS INFORMATION COMPLIANCE NT
BUSINESS & REPORTING RESOURCES ASSETS TECHNOLOGY & SECURITY NT
BUSINESS & REPORTING RESOURCES TECHNOLOGY & SECURITY
7.1 Manage Sourcing
7.1 Manage Sourcing
7.2 Manage Purchasing
7.2 Manage Purchasing
Incomplete Document
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CORE PROCESSES
PROPERTY
9. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
1.1 Develop Awareness 2.0 ARRIVAL PROPERTY
SERVICES 4.0 DEPARTURE
SERVICES
1.1 Develop Awareness
1.1 Develop Awareness
1.2 Receive Solicitation
1.2 Receive Solicitation
Incomplete Document
1.3 Select a Hotel
1.3 Select a Hotel Download full document at
1.4 Book a Stay www.profesionaldocs.com
1.4 Book a Stay
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10. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
1.1 Develop Awareness 2.0 ARRIVAL PROPERTY
SERVICES 4.0 DEPARTURE
SERVICES
2.1 Travel to Property
2.1 Travel to Property
2.2 Arrive at Property
2.2 Arrive at Property
Incomplete Document
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2.3 Check-in
2.3 Check-in
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11. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
1.1 Develop Awareness 2.0 ARRIVAL PROPERTY
SERVICES 4.0 DEPARTURE
SERVICES
3.1 Experience Guest Rooms
3.1 Experience Guest Rooms
3.2 Experience Conference and Events
3.2 Experience Conference and Events
Incomplete Document
Download fullExperience Leisure and Recreation
3.3 document at
3.3 Experience Leisure and Recreation
www.profesionaldocs.com Beverage
3.4 Experience Food and
3.4 Experience Food and Beverage
3.5 Experience Personal Assistance at:
3.5 Experience Personal Assistance
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12. 1. 0 G U DE,
I 2.0 MANAG E 3.0 DEPLO Y 5. 0 DEPLO Y 6.0 MANAGE
1.0 GUIDE,
PLAN & 2. 0 MANAGE
FINANCIAL AND0 DEPLOY
3. M ANAGE 4.0 MANAG E 5.0 DEPLOY
AND M ANAGE 6. 0 MANAGE
LEG AL, 7. 0 MANA E
G
PHYSI CAL E
4.0 MANAG 7.0 MANAGE
PROCUREME
DIRECT&
PLAN F INANCI AL
O PERATIONS AND MANAG E
HUMAN PHYSICAL AND MANAGE
I NFORMATIO N LEGAL,
CO MPL IANCE PRO CUREME
DIRECT OPERATI ONS HUMAN ASSETS INFORMATION COMPLI ANCE NT
BUSI NESS & REPO RTING RESOURCES ASSET S T ECHNOLOG Y & SECURITY NT
BUSINESS & REPORTI NG RESOURCES TECHNOLOG Y & SECURI TY
“Hotel Value Stream Map”
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.0 SELECT THE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL
PROPERTY SERVICES Y
PROPERT
SERVICES
4.0 DEPARTURE
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMAT ION
RESOURCES TECHNOLOGY
CORE PROCESSES PROPERTY
3.0 EXPERIENCE
1.1 Develop Awareness 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
1.1 Develop Awareness 2.0 ARRIVAL PROPERTY
SERVICES 4.0 DEPARTURE
SERVICES
4.1 Check-out
4.1 Check-out
4.2 Settle Account
4.2 Settle Account
Incomplete Document
4.3 Depart Property
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4.3 Depart Property
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4.4 Travel from Property
4.4 Travel from Property
Register at:
13. 1.0 GUIDE, 2.0 MANAGE 3.0 DEPLO Y 5.0 D EPLOY 6.0 MANAGE
1.0 GUI DE, 2.0 MANAGE 3.0 DEPLOY 4.0 MA NAGE 5 .0 DEPLOY 6.0 MANAGE 7.0 MANAGE
PLAN & FINA NCIAL AND MANAGE 4.0 MAN AGE A ND MANAGE LEGAL, 7 .0 MANAGE
DIRECT&
PLAN FINANCIAL
OPERATIONS A ND MANAGE
HUMAN PHYSICAL AN D MANAGE
INFORMATION LEGAL,
COMPLIANCE PR OCUREME
PHYSICAL
ASSETS PROCUREME
NT
D IRECT
BUSINESS & OPERATION S
REPORTING HUMAN
RESOURCES TECHNOLOGYN
INFORMATIO COMPLIANCE
& SECURITY
BUSINESS & REPORTING RESO URCES ASSETS TECHNOLOGY & SECURITY NT
CORE PROCESSES PROPERTY
1.0 SELECT THE 3.0 EXPERIENCE
1.0 SELECT THE 2.0 ARRIVAL 3.0 EXPERIENCE
PROPERTY 4.0 DEPARTURE
PROPERTY 2.0 ARRIVAL PROPERTY 4.0 DEPARTURE
PROPERTY SERVICES
SERVICES
SUPPORT PROCESSES
STAFF OPERATIONAL SECURITY/HE
CANTEEN INNOVATION ALTH AND PURCHASING
SAFETY
FINANCE EVENTS HUMAN INFORMATION
RESOURCES TECHNOLOGY
Hotel structure
“Usual” Structure “Should be“ Structure
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