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SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

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Summit'15 Keynote presented by Jobvite VP Customer Success Paul Turner - San Francisco, May 8, 2015

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Give Power to Your People with Jobvite Customer Success Paul Turner VP, Customer Success Jobvite
Agenda •  How has Customer Success been helping you •  How will we help you even more •  Upcoming events
Helping you with Support By the numbers Cases in 2014 38,000 52% A Grades 80% Average Score 1,976 Survey Results 38% Perfect Score 42% Promoters
9% Increase over Q1 Customer Satisfaction 74 76 78 80 82 84 86 88 Q1 14 Q2 14 Q3 14 Q4 14 Q1 15
Chat is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch 1,253 Customers 7,202 Admins 3,299 Cases 89% Satisfaction
Helping you with Self-Serve Education Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal
Helping you with Expanded Services Engage Strategic Services Boot Camps Expanded on site trainings
Jobvite Engage Strategic Services
Jobvite Engage Strategic Services Creates and utilizes a larger talent pipeline Launch more compelling campaign programs Drives higher recruiter adoption Measures success with precision
And, Looks like you agree! Back-to-Back Stevie® Winners Best Customer Success Department Best Front Line Support Team Customer Service Manager of the Year
How we’ll help even more Expanded training webinars More Engage services, including an Engage Bootcamp and Managed Services New reporting and data services Technical Account Management
Upcoming Jobvite Events Buy the numbers Jobvite Boot Camps Full Day: 9am-4:30pm PST bit.ly/jobvitebootcamps June 12 - Hire St. Pancras Hotel London, UK July 15 - Engage Jobvite HQ July 17 - Hire Jobvite HQ Webinars Jobvite New User Training www.jobvite.com/company/events
SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15
SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

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SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

  • 1. Give Power to Your People with Jobvite Customer Success Paul Turner VP, Customer Success Jobvite
  • 2. Agenda •  How has Customer Success been helping you •  How will we help you even more •  Upcoming events
  • 3. Helping you with Support By the numbers Cases in 2014 38,000 52% A Grades 80% Average Score 1,976 Survey Results 38% Perfect Score 42% Promoters
  • 4. 9% Increase over Q1 Customer Satisfaction 74 76 78 80 82 84 86 88 Q1 14 Q2 14 Q3 14 Q4 14 Q1 15
  • 5. Chat is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch 1,253 Customers 7,202 Admins 3,299 Cases 89% Satisfaction
  • 6. Helping you with Self-Serve Education Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal
  • 7. Helping you with Expanded Services Engage Strategic Services Boot Camps Expanded on site trainings
  • 9. Jobvite Engage Strategic Services Creates and utilizes a larger talent pipeline Launch more compelling campaign programs Drives higher recruiter adoption Measures success with precision
  • 10. And, Looks like you agree! Back-to-Back Stevie® Winners Best Customer Success Department Best Front Line Support Team Customer Service Manager of the Year
  • 11. How we’ll help even more Expanded training webinars More Engage services, including an Engage Bootcamp and Managed Services New reporting and data services Technical Account Management
  • 12. Upcoming Jobvite Events Buy the numbers Jobvite Boot Camps Full Day: 9am-4:30pm PST bit.ly/jobvitebootcamps June 12 - Hire St. Pancras Hotel London, UK July 15 - Engage Jobvite HQ July 17 - Hire Jobvite HQ Webinars Jobvite New User Training www.jobvite.com/company/events