1. CREDENTIAL HIGHLIGHTS
16 years of seasoned experiences in various sectors of the supply chain and
logistics service provider side, including freight forwarding, shipping line, 3PL/4PL
and container terminals
Good understanding of ocean and logistics products and international freight
management
Good relationship with major shipping lines freight forwarders and 3PLs
lines,
Enthusiastic as well as focus in sales & business plan and development
Greater China and regional working experiences; exposure to international market
Good team player and spent a lot of time to assist staff’s developments
Resume of JOSEPH CHAN
December 2008
2. Guangzhou
Shenzhen
Hong Kong
Macau
My home base ……
Resume of JOSEPH CHAN
7. Responsibilities
• Meet and exceed throughput and top line revenue target from shipping line
customers
• Determine business and pricing strategy and present to management board for
strategy,
endorsement and act as lead party to discuss and negotiate with shipping line
customers
• Build and maintain amicable business relationship with existing and potential new
shipping line customers
• Establish thorough understanding of macro and micro economic environment; and
assess the impacts and changes to shipping line customers
• Identify needs of customers through regular contacts and intelligence gathered from
markets and channeling into planning of new services and products
• Lead cross functional Account Team to produce and achieve Account Plans and
ensure consistent delivery of Brand Promises to provide customers with unique and
differentiated experience
COMMERCIAL MANAGER (JAN ‘08 – NOW)
8. Responsibilities
• Full management and P&L responsibility for Hong Kong, Shenzhen and Guangzhou
branch offices
• Define long term business strategies & g
g g growth and determine organization expansion in
g
line with the business requirements
• Develop new businesses for South China & Hong Kong
Contract logistics
o
VMI hubs
o
Warehouse & distribution
o
International freight forwarding
o
Domestic and line haul transportation in South China and H.K.
o
COUNTRY MANAGER / GENERAL MANAGER,
SALES & MARKETING (AUG ‘06 – Dec ‘07)
9. Responsibilities
• Cultivate relationship at customers’ senior management level and ensure own team to
develop multi-tier relationships with the customer at different levels
• Receive updates from existing customers in their latest status, developments, and
strategies. Thereafter, identify and develop new business opportunities accordingly
• Work with various functional heads in HQ office to mobilize and co-ordinate internal
resources to ensure customer service fulfillment
Ensure the effective execution of all business operations
o
Cost control and maintenance but deliver a service quality which conforms to the
o
Group’s standard and service level commitment to customers
COUNTRY MANAGER / GENERAL MANAGER,
SALES & MARKETING (AUG ‘06 – Dec ‘07)
10. Key Achievements
Key Customers - Services Description
Local warehouse & Grew 50% revenue for Hong KongKong,
distribution services Shenzhen and Guangzhou branches
to US$ 6.5 million from ‘06 to ’07
Local RMA services
VMI services in
Hong Kong & China
South China Acquired new businesses in Hong
warehouse & Kong and South China that worth
distribution
di t ib ti services
i approximately US$ 250 k i ‘07
i tl in
COUNTRY MANAGER / GENERAL MANAGER,
SALES & MARKETING (AUG ‘06 – Dec ‘07)
11. Responsibilities
1. New Business Development
• Develop and implement business plans to expand company’s share in the
target market segments
Freight management services (Ocean, air and trucking)
o
PRC warehouse and distribution services
o
Buyer s consolidation,
Buyer’s consolidation Purchase Order & Vendor Management services
o
IT services (for logistics solution)
o
• Leading all phases in business discussion and negotiation with customers
ACCOUNT MANAGER (JAN ‘03 – AUG ’06)
12. Responsibilities
2. Key Account Management
• Decide overall development strategies for key accounts
• Provide leadership and direction to the internal matrix organization for
subsequent developments
• Develop long-term and result oriented relationships with customers at multi-tier
long term result-oriented multi tier
levels
• Receive updates about customers’ latest status, developments, and strategies.
Identify and develop new business opportunities accordingly
• Ensure top line revenue and co-ordinate with Procurement team to ensure
gross margin as according to budget
• Co-ordinate internal resources to ensure customer service fulfillment as
according to SOPs and KPIs
ACCOUNT MANAGER (JAN ‘03 – AUG ‘06)
13. Key Achievements
Key Customers Description
Buyer s consolidation, vendors
Buyer’s consolidation vendors’ management
and ocean freight services of finished goods
from Asia to Europe ~ 10,000 TEUs p.a.
Yue Yuen Holdings Buyer s consolidation,
Buyer’s consolidation vendors management
management,
ocean and air freight services of raw materials
within Asia ~ 4,000 TEUs p.a.
System application for P.O. management and
supply chain pipeline visibility to connect
Reebok and 60 vendors globally
ACCOUNT MANAGER (JAN ‘03 – AUG ‘06)
14. Positions & Responsibilities
a) Regional Client Manager – Regional Headquarters (Feb ’01 to Dec ’02)
Regional focal point for internal & external customers worldwide
o
Implement supply chain services in Asia Pacific including Buyer’s
Buyer s
o
Consolidation, P.O. & Vendor Management services
Co-ordinate internal resources to ensure performances in accordance to
o
SOPs and KPIs
Business modeling and proposal preparation for RFP and RFI to support
o
worldwide front-line business development activities
b) General Manager, Operations – Local Branch (May ’00 to Feb ’01)
Division head responsible to manage
o
Procurement and Costing
•
Shipment Operations
•
Trucking and Warehouse Operations
•
Equipment Management and Logistics
•
VARIOUS POSITIONS (JAN ‘95 – DEC ’02)
15. Positions & Responsibilities
c) Import Account Manager - Local Branch (Mar ’00 to May ’00)
Head of a small sales unit responsible to develop and maintain import
o
customers in Hong Kong and South China
d) Key Account Manager - Local Branch (Dec ’98 to Mar ’00)
Responsible for account management and tendering process for global,
o
VIP and off-shore accounts in Hong Kong and South China
e) Assistant Sales Manager – Local Branch (Apr ’97 to Dec ’98)
Responsible for account management and new sales development in
o
Hong Kong and South China for Transpacific customers
VARIOUS POSITIONS (JAN ‘95 – DEC ’02)
16. Positions & Responsibilities
f) Assistant Marketing Manager - Local Branch (Feb ‘96 – Apr ‘97)
Supervise a small team to provide PR activities and support functions in
o
provision of customers statistics and trade volume analysis
g) Marketing Executive- Local Branch (Jun ‘95 – Feb ’96)
Responsible for PR activities production and support functions in
o
provision of customers statistics and trade volume analysis
h) Commercial Executive – Local Branch (Jan ’95 – Jun ‘95)
Back-end function to provide telephone and counter customer services
o
VARIOUS POSITIONS (JAN ‘95 – DEC ’02)
18. Responsibilities
Responsible to assist the Division Manager (General Manager) to manage the
ocean freight forwarding department
Sales and marketing
o
Daily operations
o
Customer services
o
Office administration
o
ASSISTANT MANAGER (AUG ‘93 – DEC ‘94)
19. Correspondents
chan_kjoseph@yahoo.com.hk
+852 9359 2722
852
Resume of JOSEPH CHAN
