1. VOP Workshop using the SIPOC FMI Methodology Joel Miller Certified Lean Six Sigma Black Belt
2. Voice of the Process Workshop Investigating the opportunities to better meet the goals of your organization.
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7. Workshop Activities Explore how the selected business process is integrated within the overall business of the client Develop A detailed view of the process by stepping through each input transforming activity to create the desired output Identify the hand-offs within the process including key inputs and deliverables, as well as the scope and context of the process Investigate the throughput requirements and capabilities of the process Brainstorm and identify the problems, concerns, or issues that increase the complexity and slow down the process and prevent the customer from achieving their business goals Identify the resources required to execute and support the process including staffing, tools, systems, and infrastructure
The SIPOC clearly delineates the start and stop point of a project The SIPOC clearly states who the customer is
If possible, the SIPOCr for the targeted improvement process is to be completed with the account team prior to the project workshop A Subject Matter Expert familiar with the process will usually be more comfortable to describe the targeted process in a more detailed step by step narrative This is not to be discouraged – this will lead to the revealing of the Failure Modes The project team must be able to distinguish between a core process step and a potential failure mode – it is typical for a failure mode that has not been error proofed to become part of the core process. Failure modes are any processes that Stop or Delay the process (e.g. Reduce Throughput) based upon a need to clarify a requirement or a lack of available materials or information to complete the process
