2013 Benchmarking Presentation - Museum Benchmarks

1. 2013 IAMFA
Benchmarking Survey
Results and Trends
Keith McClanahan
Facility Issues
(928) 213-9767
keithmcc@facilityissues.com

2. Benchmarking
Bench . mark . ing: The search for
industry best practices that lead to
superior performance

3. IAMFA – Prior Conference Feedback



Hot topics:
 Continue/ expand hot topics discussion to
provide more value
Networking time…
 More of it…
 Use lunch time for networking – not
presentations
Fewer presentations with more time for
discussions…“just a few” presentations

4. IAMFA – Prior Conference Feedback
 Provide the final report after the conference
 Design the conference to provide maximum
value to the attendees
 Understand reasons for cost variations

5. IAMFA – Steering Committee
Brent Adams, Library of Congress
Joe Brennan, San Francisco MOMA
David Conine, Folger Shakespeare Library
Kendra Gastright, Smithsonian Institution
Oren Gray, J. Paul Getty Trust
Patrick Jones, Art Institute of Chicago
Guy Larocque, Canadian Museum of Civilization
Keith McClanahan & Stacey Wittig, Facility Issues
Linda McMillian & Jack Plumb, National Library of Scotland
James Moisson, Harvard Art Museums
Randy Murphy, LA County Museum of Art
Rich Reinert, Philadelphia Museum of Art
David Sanders, Natural History Museum
Greg Simmons, Architect of the Capitol
Tony Young, Carnegie Museums

6. IAMFA Steering Committee
Major Responsibilities…
•
•
•
•
•
Review and adjustment of survey questions for
meaningful results
Assistance in identifying new participants
Format and layout of report
Guidance in establishing the Benchmarking
Practices and Learning Workshop
Always looking for ways to improve & add value

7. IAMFA Survey Fees:






Returning participant - $1549
(before sponsors - $1899)
Our sponsors:
Lunch: Whiting-Turner
New participant - $999
Energy Survey - $499 NEW
Occupancy Survey: $600

8. IAMFA Survey Fees:

Fee includes:
 On line survey
 Technical support
 Printed report
 On line filtered reports
 Benchmarking Practices and Learning
Workshop

9. IAMFA – Schedule

10. IAMFA Process:
1.
Develop Benchmarks &
Reach Consensus
2. Enroll

11. IAMFA Benchmarking Process:
1.
Define Benchmarks
& Reach Consensus
2. Enroll
Gather
Data
Publish
Comparisons
3.
4.

12. IAMFA Benchmarks
2013 Report
2012 Report

13. Benchmarking Groups Include…





IFMA’s Utility Council
Museum and Cultural Institutions (IAMFA)
Facility Managers Roundtable (FMRT)
Research Facilities Benchmarking Group (Labs)
Outsource Providers

14. IAMFA Benchmark Comparisons

15. IAMFA Benchmarks
2012 Median: $5.44

16. IAMFA Benchmark Comparisons

17. IAMFA Benchmarks
2012 Median: $3.45

18. IAMFA Benchmark Comparisons

19. IAMFA Benchmarks
2012 Median: $4.22

20. IAMFA Benchmark Comparisons

21. IAMFA Benchmarks
2012 Median: $2.43

22. IAMFA Benchmarks
2012 Median: $13.66

23. IAMFA Benchmarking Process:
1.
Define Benchmarks
& Reach Consensus
2. Enroll
3.
Publish
Comparisons
Focus on Those
That Appear Better
4.
5.
Gather
Data

24. Best Practices
Benchmarking is more than just data
collection.
The real value is in understanding how other
organizations are doing similar jobs for less
cost, or better customer service, or both.

25. Breakout Groups
1.
2.
3.
4.
Maintenance
Janitorial
Utilities
Security

26. Benchmarking Factors – Breakout Groups
 System/Technology
 CMMS, BAS, Cameras, Quiet Vacuums…
 Measurement systems
 People
 Training: multi-skilled, experience, turnover…
 Orientation: Bargaining unit/Contracted?
 Processes
 PM program
 Customer service expectations
 SOPs (uniformity)
 Regulatory requirements

27. IAMFA Benchmarking Process:
Define Parameters
& Reach Consensus
2. Choose
Repeat
Partners
1.
8.
7.
Track
6.
Implement
Ideas
5.
3.
4.
Gather
Data
Publish
Comparisons
Focus on Those
That Appear Better

28. More Information….
Website: http://www.FacilityIssues.com
Thank You