A Model for Temporal Coordination of Disaster Response Activities Jörn Franke and François Charoy and Cédric Ulmer Full Research Paper, 7th International Conference for Crisis Response and Management (ISCRAM'2010), Seattle, Washington, USA, May 2010. One problem for public safety organizations in a disaster is the management of response activities and their dependencies on an intra-and inter-organizational level. Our interviews with end users have shown that current solutions for managing activities are complicated to use in the crisis by teams in the field and also in operation centers, when facing continuous unexpected events and cross-organizational activities. We propose an activity centric system for managing crisis response activities for such situations. We give an example how this system is used in a crisis within one organization and cross-organizations. Afterwards, we explain the evaluation of the solution. This research contributes not only to the crisis management domain, but also to the business process management domain by providing an alternative view on activities in highly dynamic scenarios.

1. A Model for Temporal Coordination of Disaster Response Activities Jörn Franke , Public Security, SAP Research Center Sophia Antipolis, France Francois Charoy, LORIA-INRIA, Nancy-Université, Nancy, France Cédric Ulmer, Public Security, SAP Research Center Sophia Antipolis, France 02.05.2010 [email_address] [email_address] [email_address]

3. Motivation The SoKNOS project © SAP 2008 / Page

4. How is it done currently? © SAP 2008 / Page

9. The Use of Business Process Models and Systems © SAP 2008 / Page Existing flexible business process management /workflow systems do not work very well

13. © SAP 2008 / Page Description of Crisis Response Activities

14. Disaster Activity Modeling (Example) Search People © SAP 2008 / Page Plan Execute Finish Failed Transport People Plan Execute Finish Failed Activity Activity Depen-dency Idle

15. Disaster Activity Modeling (Example) Activity Type © SAP 2008 / Page Role (User assignment to this role is part of the activity) State of Manage-ment Lifecycle Transition

16. Example dependencies between activity states © SAP 2008 / Page

17. © SAP 2008 / Page Managing of Crisis Response Activities

18. How should a system manage this model? © SAP 2008 / Page Plan Plan Plan Plan Plan Plan Plan Plan Execute :contains: Execute Execute :contains: Execute Execute :contains: Execute Execute Execute Execute Execute Execute :contains: Execute Execute :contains: Execute Execute :contains: Execute Fails :Precedes: Execute Fail Execute Execute Share Execute Execute In place Protect from Flood Fill Sandbags Transport Sandbags Build Dam Evacuate Area Warn People Order Shelter Transport People Protection Measures

24. Disaster Management 3.0 in Google Wave (Implementation started) © SAP 2008 / Page

26. © SAP 2008 / Page If you are interested in the topic please mail to: [email_address] Or [email_address] Or [email_address] Thank you!

27. Backup © SAP 2008 / Page Backup

28. Motivational Example (1/2) © SAP 2008 / Page Treat Injured People Protect Area Tran-sport People Search People

29. Motivational Example (2/2) © SAP 2008 / Page Protect Area:Execute SearchPeople:Execute TransportPeople:Execute Treat Injured People:Execute Leave Area: Execute