Johannes Hirvonsalo

Helsinki Area, Finland Finland

Service Designer at Palmu Inc.

Design

I'm an experienced service strategist and designer with experience from both sides of the table: Design agencies and and business management. I've helped create several successful new service concepts and innovations by applying the principles of design thinking. My usual role is working as a project lead designer: heading multi disciplinary design teams engaged in project work. I like to work very hands-on: Interviewing customers, running workshops, designing concepts or organizations to support customer-centric change. I am above all a design generalist - I'm comfortable working with individual service concepts or with developing new organizations or customer based KPIs and metrics. ...