Doing good by keeping up with digital change
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Why it's critical for charities to keep up with digital change, and how SCVO have helped make this happen in Scotland. Given at the TechInnovateNI event in Derry/Londonderry.
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Doing good by keeping up with digital change
- 1. Doing Good by Keeping Up Keeping pace with digital change John Fitzgerald SCVO @johnfitzg
- 2. “The pace of change has never been this fast, yet it will never be this slow again.” Justin Trudeau, 2018 World Economic Forum
- 4. Digital change is: • Ubiquitous • Getting faster • Changing the way we interact • Leaving people behind
- 5. What is ‘digital’ anyway?
- 6. It’s never been easier to connect with people We’re more distracted than ever
- 8. How on earth do we keep up?
- 10. doing with less more 3 key digital game-changers
- 11. Personal engagement and supporter insight at a glance, at scale 3 key digital game-changers
- 12. 3 key digital game-changers Flexible and adaptable tech: change is cheaper
- 13. So what does digital for good mean in practice?
- 14. Making the most of flexible technology “Digital is everywhere and no longer seen as one person’s responsibility. ”
- 15. Real-time data driving change “Becoming more agile has enabled us to collect real time performance information for the first time.”
- 16. Reaping the benefits of transformation • Major improvements in productivity (missed appointments cut to 9%) • Financial savings of over £40k • Increased motivation and confidence amongst staff team
- 17. Dude, where’s my blockchain?
- 18. Our day-to-day tech isn’t working We’re starting to adopt digital tools We’re updating our working practices to make the most of digital tools Digital tools mean we can offer services or activities we couldn’t in the past We’re developing or commissioning brand new or bespoke digital tools We’re a positive example to follow Lots None Lots “First you upgrade the tech, then the tech upgrades you” Axis of impact Axisofdisruption A good start, but don’t stay here Not for everyone
- 19. Our day-to-day tech isn’t working We’re starting to adopt digital tools We’re updating our working practices to make the most of digital tools Digital tools mean we can offer services or activities we couldn’t in the past We’re developing or commissioning brand new or bespoke digital tools We’re a positive example to follow Lots None Lots “First you upgrade the tech, then the tech upgrades you” Axis of impact Axisofdisruption A good start, but don’t stay here Not for everyone
- 23. How are SCVO helping to deliver this vision across the third sector?
- 24. Our digital strategy PARTICIPATION Tackle inequality by equipping individuals with basic digital skills INNOVATION Support digital innovation in the third sector to extend the reach and impact of organisations through the use of tech for good EVOLUTION Maximise the impact of the third sector by encouraging digital transformation and evolution
- 25. 2011 SCVO takes on digital charter 2016 Senior Leaders Programme First Digitally Confident Scotland 2017 Cyber grants Senior Leaders Programme continues 2018 Digital Checkup Second Digitally Confident Scotland DigitalTrustees Housing More cyber grants 2012 First digital participation funding 2014 Scottish Govt Digital Participation Strategy 2015 First Digital winner at charity awards OneDigital programme @DigiScot onTour (to 2013)
- 27. Find out more • Some great lessons from people who have been making digital change happen • And tough questions every organisation should be asking about their culture and capability
- 28. 6 tough questions from Digitally Confident Scotland Effective leadership Do your senior leaders (senior management, board and trustees) understand the need to adapt to a digital world? Data driven Do you make decisions based on data and an evidence base of what works? Digital culture In the workplace, are staff encouraged and empowered to be curious, proactive, open, collaborative, test new ideas and learn from failure? Cyber resilient Have you assessed the risks of operating in a digital world and taken steps to protect your infrastructure as well develop the capability of staff and volunteers? Service design Do you focus on solving problems, ensuring that you design the right service as well as designing the service right? Flexible technology Are you making the most of low- cost, cloud-based tools to maximise your productivity?
- 29. Keeping up is critical But it’s easier than you think!
Notes de l'éditeur
- Good morning – it’s great to be here. In an ever-changing world, we can do a lot of good just by keeping up.
- As Justin Trudeau said last year: “The pace of change has never been this fast, yet it will never be this slow again.” Wise words, but what do they mean in practice?
- Here’s a practical example – a tech analyst in Silicon Valley spots someone asleep at the wheel of his Tesla. This isn’t happening in a laboratory or in science fiction, it’s out on the road. With technology changing so quickly, there’s a risk we may be asleep at the wheel ourselves.
- In my talk this morning I’ll focus on the good we can do by keeping pace with digital change. But why should we care about digital change? It’s important because: • It’s ubiquitous, touching every aspect of our lives • Digital change is happening more and more quickly • It changes the way we interact and lead our lives • And it risks leaving people behind So we can’t stand by and watch it happen, we have to respond to it. I’ve touched on technological change, but let’s get more specific about digital change.
- Here’s a really nice definition which you may have seen before: Digital is about applying the culture, practices, processes & technologies of the internet era to respond to people’s raised expectations. So it’s much more about people and culture than technology and apps.
- Digital change is also a double-edged sword: On the one hand, it’s never been easier to connect with people. On the other hand, we live in an age of mass distraction.
- And on the one hand, we have amazingly seamless retail experiences. But as transactions get easier, we get more impatient.
- So if we’re providing services or information in time of digital change, how do we keep up?
- Spoiler alert! Here are four key things you can do to keep up with digital change: • Explore what is out there • Adapt where you need to • Invest wisely • Collaborate to learn from others and amplify your impact And if we manage to keep pace with digital change, we can realise some great benefits:
- We can do more with less, as modern platforms are free or very cheap to use at scale
- We can gather real-time insights into all our interactions with people we work with
- And flexible technology means we can use those insights and affordable resources to quickly change our approach to meet user needs Those three things together – affordability, insight and agility – are transformative.
- So, there is huge potential. Now I want to give you a few practical examples to show that harnessing digital change can be completely practical and tangible.
- First of all, Big Hearts Community Trust • This organisation collaborates with lots of partner organisations • Flexible technology empowered people to collaborate more effectively • This meant that all staff and partners felt more ownership of the work they did
- Secondly, Downs Syndrome Scotland •They built an ‘agile’ culture, encouraging staff to try new approaches •This led to a new real-time reporting system where staff used mobile devices to log their activity •The real-time data from this made them realise their staff resource didn’t match the needs they were trying to meet. So they invested in more staff cover to provide a better service.
- Finally, let’s look at Lifelink This counselling organisation planned and delivered major digital changes over several years. They saw some immediate benefits: •Improvements in productivity with a dramatic drop in missed appointments •Financial savings of over £40k as legacy tech support costs were saved •Most importantly, increased motivation and confidence right across their staff team
- You might be thinking – these changes don’t sound that ground-breaking. Where is the blockchain and the AI? Well, the simple answer is – that’s not what digital change for good is about right now. The real power of digital change is to turn organisations into more responsive, more flexible and more empowered agents for good. And that can be done with proven, off-the-shelf technology.
- In my time with SCVO, I’ve spoken to dozens of charities who are exploring the potential of digital to help them in their mission. All of those conversations have led me to make a wee graph. This isn’t scientific, but I think most organisations fit somewhere on this curve. And it’s an interesting process: First you upgrade the tech, then the tech upgrades you On the left axis we have disruption, from no change to major change And along the bottom we have impact, from no impact to major impact
- Dinosaurs - tech seems 'broken' Amphibians Monkeys Leopards Coders - are new tools really the pinnacle? Lots of impact with off-the-shelf tools So, what do you think? Where is your organisation on this curve? Is your whole team in the same place? What would help you move forward?
- This graph came out of lots of conversations about digital change. I’ve been having those conversations because we run a digital health check service for charities in Scotland. About 200 people have taken the checkup so far, and over 60 organisations have had a phone call with me. You can try the checkup for yourself at digitalcheckup.org
- But that’s just one part of a whole landscape of the support we offer to charities in Scotland. I’ll now talk about what has been driving digital change in Scotland – in the hope that some of it will translate to the context here. First of all, there has been excellent policy backing from the Scottish Government, with a series of national digital strategies, starting in 2011. These bring all sectors together and have digital inclusion at their core.
- In the private sector, we have a large presence from banks and fintech and a strong tech startup culture too. These have enabled financial support for digital inclusion work and tech for good volunteering, too. And the Scottish voluntary sector is well plugged in too - big enough to have some capacity to work on transformation, but small enough for cultural change to ripple out quickly.
- 2011 onwards: first digital participation work 2016 onwards; OneDigital combines participation and capacity-building 2016: First Senior Leaders Programme produces a Call to Action 2017: Pilot Cyber Grants 2018: Digital Checkup Second Call to Action Digital Trustees Housing
- That Call to Action - a roadmap for digital change put together with sector leaders. It's a great document with real insight into the challenges and opportunities posed by digital change.
- Tough questions third sector leaders posed in the second Call to Action in 2018