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WHAT IS
EXPERIENCE
DESIGN?
Experience Design is the
WHAT IS      discipline of creating
             devotion to a brand
EXPERIENCE   through authentically
DESIGN?      designed interactions
             that trigger an emotional
             connection between
             brand and the individual.
When done right,
WHAT         Experience Design
             creates long term brand
EXPERIENCE   affinity at a much deeper
DESIGN       and more meaningful

DELIVERS?    level than any other
             marketing approach.
WHY ARE
MARKETERS
EMBRACING
EXPERIENCE
DESIGN?
brand                                                                                   over
markete
rs
                                       79%
                                       of cmo’s feel unprepared to
                                                                                        75%
                                                                                        of cmo’s plan to increase
                                       manage the impact of key                         the use of technology via:
are speaking to their                  changes in the market place
customers in a                                                                                 social
completely different
way...
                                                                   IBM CMO STUDY 2012




passiv
                                                                                               mobile
e:                                                                                             apps
tv+print
                              umer
                          cons
              m   ove th
                        e
                                                      active:                                  content
                                                      physical engagement                      management
the rules of game have changed                                                                 customer
                                                                                               analytics
top 5 areas of unpreparedness

 data        social
                             growth of
                             channel and
                                              shifting
                                              consumer       financial
                                                             constraints
                                                                                                crm
 explosion   media           devise choices   demographics
WHAT ARE
THE RULES?
GPJ’S FOUR FILTERS OF EXPERIENCE DESIGN
HOW DO YOU
ENGAGE
AUDIENCES?
ATTENDEE JOURNEY

   PRE-EVENT                         ONSITE                     POST-EVENT




- CAPTURE ATTENTION            - ENCOURAGE PARTICIPATION        - CONTINUE THE CONVERSATION
- CREATE BUZZ AND EXCITEMENT   - ENTERTAIN AND INFORM           - MOTIVATE ACTION
- DRIVE ATTENDANCE             - MAKE AN EMOTIONAL CONNECTION   - SPREAD THE WORD
- PROMOTE SHARING              - ELICIT SHARING                 - EVANGELIZE THE BRAND
Contact:
    Patrick Gorman,
      Red 7 Media
pgorman@red7media.com.
     203-899-8446

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What is Experience Design and How Can it Benefit Your Brand

  • 1.
  • 3. Experience Design is the WHAT IS discipline of creating devotion to a brand EXPERIENCE through authentically DESIGN? designed interactions that trigger an emotional connection between brand and the individual.
  • 4. When done right, WHAT Experience Design creates long term brand EXPERIENCE affinity at a much deeper DESIGN and more meaningful DELIVERS? level than any other marketing approach.
  • 6. brand over markete rs 79% of cmo’s feel unprepared to 75% of cmo’s plan to increase manage the impact of key the use of technology via: are speaking to their changes in the market place customers in a social completely different way... IBM CMO STUDY 2012 passiv mobile e: apps tv+print umer cons m ove th e active: content physical engagement management the rules of game have changed customer analytics top 5 areas of unpreparedness data social growth of channel and shifting consumer financial constraints crm explosion media devise choices demographics
  • 8. GPJ’S FOUR FILTERS OF EXPERIENCE DESIGN
  • 10. ATTENDEE JOURNEY PRE-EVENT ONSITE POST-EVENT - CAPTURE ATTENTION - ENCOURAGE PARTICIPATION - CONTINUE THE CONVERSATION - CREATE BUZZ AND EXCITEMENT - ENTERTAIN AND INFORM - MOTIVATE ACTION - DRIVE ATTENDANCE - MAKE AN EMOTIONAL CONNECTION - SPREAD THE WORD - PROMOTE SHARING - ELICIT SHARING - EVANGELIZE THE BRAND
  • 11. Contact: Patrick Gorman, Red 7 Media pgorman@red7media.com. 203-899-8446

Notes de l'éditeur

  1. Our four filters of experience marketing: Start to finish, every engagement is designed to move an audience through these four filters.