eBanking, Internet banking and all services

2. Computers are used in banks for a variety of reasons. They help
bank personnel operate more efficiently and effectively.
Computers are used to track certain transactions and they help
process other customer information as well. Without computers,
it would be very hard for a bank to offer good customer service
day in and day out. Computers help a bank save time and
money, and can be used as an aid to generate profits.

3. APPLICATION OF COMPUTER IN BANK:
• Automated Teller Machine (ATM)
• Cash Depositing Machine
• Green channel
• Mobile Banking
• Internet Banking
• Core Banking System

4. • ATM is an electronic telecommunication device that enables the
customers of a financial institution to perform financial
transactions without the need for a human cashier, or clerk.
• On most modern ATMs, the customer is identified by inserting a
plastic ATM card with a magnetic stripe or a plastic smart card
with a chip that contains a unique card number and some
security information such as an expiration date or CVV (Card
Verification Value)..

5. ADVANTAGES
• ATM offer the convenience of multiple locations
• You don’t have to carry cash around with you
• You can use it to pay some retail shops
• You can withdraw cash at any time, day or night .The banks
don’t need to be open
• ATMs are faster than going to the bank-no long time

6. DISADVANTAGES
• ATM may be off-line(system down)
• You may be forget your PIN number
• Training is needed
• Chances of robbery & Virus

9. Cash Deposit Machine
(CDM) is self-service
terminal that enables you to
deposit cash without any
manual intervention of the
branch officer.

10. SERVICES
• Cash Deposits
• Balance Enquiry
• Viewing of previous bank transactions

11. FEATURES & BENEFITS
• Instant credit in your account.
• Immediate receipt
• No need to fill cash deposit slips
• No need to stand in long queues at the cash counter
• No need to sort and arrange cash denomination wise
• To use the CDM, you simply need to have Bank Debit Card or
know the Bank’s account number in which you wish to deposit
the money

12. DEPOSIT IN ACCOUNT USING DEBIT CARD:
1. Insert debit card and enter PIN for validation
2. Select account type (Saving, Current/ OD)
3. Place the money in the cash deposit slot and click “Continue”
4. Machine will sort the cash and will show denomination-wise
amount to be deposited
5. If correct, click “Deposit”
6. Amount will be deposited and will be instantly credited to the
account
7. Receipt will be generated

13. Green Channel Counter is an innovative
step towards paperless ‘Green Banking’
for deposit, withdrawal and funds transfers
within the Bank. The customer need not fill
up any pay-in slip or draw cheques for
depositing or withdrawing money from
their accounts. The customer should bring
his / her ATM cum Debit Card and
remember his / her PIN (Personal
Identification Number).

14. SERVICES
• Cash deposits
• Cash Withdrawals
• Fund Transfer

15. FEATURES & BENEFITS
• At the Green Channel Counter, there is a Transaction
Processing Device (similar to Point of Sale Machine) available at
the Single Window Operator (SWO).
• Paper less work
• There is no need to remember the 11 digit account number or
carry passbook. Only the ATM cum Debit Card and PIN are
needed.
• Customer can use the Green Channel Counter without standing
in queue and without taking the token. He / She may simply walk
up to the Counter, Swipe their ATM card and execute the
transaction.
• Can transact up to Rs.40,000/- per transaction and no limit on
number of transactions.
• Odd amount (in round rupees) transactions are possible.

16.  Mobile banking is a system that allows customers of a financial institution
to conduct a number of financial transactions through a mobile device
such as a mobile phone or tablet.
 The earliest mobile banking services were offered over SMS, a service
known as SMS banking. With the introduction of smart phones with WAP
support enabling the use of the mobile web in 1999, the first European
banks started to offer mobile banking on this platform to their customers.

17.  In one academic model, mobile banking is defined as:
Mobile Banking refers to provision and ailment of banking-and
financial services with the help of mobile
telecommunication devices. The scope of offered services
may include facilities to conduct bank and stock market
transactions, to administer accounts and to access
customized information.“

18. ADVANTAGES
• It utilizes the mobile connectivity of telecom operators and
therefore does not require an internet connection.
• With mobile banking, users of mobile phones can perform
several financial functions conveniently and securely from their
mobile.
• You can check your account balance, review recent transaction,
transfer funds, pay bills, locate ATMs, deposit cheques, manage
investments, etc.
• Mobile banking is available round the clock 24/7/365, it is easy
and convenient and an ideal choice for accessing financial
services for most mobile phone owners in the rural areas.
• Mobile banking is said to be even more secure than
online/internet banking

19. DISADVANTAGES
• Mobile banking users are at risk of receiving fake SMS messages
and scams.
• The loss of a person’s mobile device often means that criminals
can gain access to your mobile banking PIN and other sensitive
information.
• Modern mobile devices like Smartphone and tablets are better
suited for mobile banking than old models of mobile phones and
devices.
• Regular users of mobile banking over time can accumulate
significant charges from their banks

20. FUTURE FUNCTIONALITIES IN MOBILE BANKING
Based on the 'International Review of Business Research Papers' from World
business Institute, Australia, following are the key functional trends possible
in world of Mobile Banking;
 With the advent of technology and increasing use of smartphone and
tablet based devices, the use of Mobile Banking functionality would enable
customer connect across entire customer life cycle .
 current mobile banking objectives of say building relationships, reducing
cost, achieving new revenue stream will transform to enable new
objectives targeting higher level goals such as building brand of the
banking organization.
 Emerging technology and functionalities would enable to create new ways
of lead generation, prospecting as well as developing deep customer
relationship and mobile banking world would achieve superior customer
experience with bi-directional communications.

21. Internet banking is a term used to describe the process where a
client executes banking transactions by electronic means. This kind
of banking eradicates the necessity of physical movement to
financial positions. This type of banking uses the internet as the chief
medium of delivery by which banking activities are executed.

23. CLASSIFICATION OF THE ACTIVITIES
Non-transactional
• Account balance viewing
• Viewing of previous bank transactions
• Bank statement downloading
• Viewing of images of paid cheques
• M banking and E banking applications downloading
• Provision of account/ bank statements

24. Transactional
• Electronic funds transfer
• Bill payments and wire transfers
• Loan application and repayments
• Buying investment products

25. ADVANTAGES
• Convenience – Banks that offer internet banking are open for
business transactions anywhere. services are available 24 hours a
day and 365 days round the year.
• At the touch of a button, actual time account balances and
information are availed.
• Online banking allows for easier updating and maintaining of direct
accounts.
• Transfer services – Online banking allows automatic funding of
accounts from long established bank accounts via electronic funds
transfers.

26. • Ease of monitoring – A client can monitor his/her spending via a
virtual wallet through certain banks and applications and enable
payments.
• Ease of transaction – the speed of transaction is faster relative to
use of ATM’s or customary banking.
• Through Internet banking, you can keep an eye on your transactions
and account balance all the time.
• It also acts as a great medium for the banks to endorse their
products and services. The services include loans, investment
options, and many others.

27. DISADVANTAGES
• Complex encryption software is used to protect account information.
However, there are no perfect systems. Accounts are prone to
hacking attacks, malware and illegal activities.
• Learning – Banks with complicated sites can be difficult to navigate
and may require one to read through tutorials to navigate them.
• Transaction problems – face to face meeting is better in handling
complex transactions and problems.
• Understanding the usage of internet banking might be difficult for a
beginner at the first go. Though there are some sites which offer a
demo on how to access online accounts, but not all banks offer this
facility. So, a person who is new, might face some difficulty.

28. • You cannot have access to online banking if you don’t have an
internet connection; thus without the availability of internet access, it
may not be useful.
• Password security is a must. After receiving your password, do
change it and memorize it otherwise your account may be misused
by someone who gets to know your password inadvertently.
• You cannot use it, in case, the bank’s server is down.
• Another issue is that sometimes it becomes difficult to note whether
your transaction was successful or not.

29. Core Banking is a banking
service provided by a group of
networked bank branches
where a customer may access
their bank account and perform
basic transactions from any of
the member branch office.

30. CENTRALIZED ONLINE REAL-TIME ELECTRONIC
BANKING
 Computer software is developed to perform various core operations
of banking like recording transactions, passbook maintenance
interest calculations on loans and deposits, customer records,
balance of payments and withdrawals.

31. ADVANTAGES
o Reduction in Transaction time
o Minimum Chance of Mistake
o Customer can have anywhere, more convenient and easier banking.
o Can reduce the manpower, and that can be utilize in marketing etc.
o Instant Information availability for decision support
o Quick and Efficient implementation of information.
o ATM, Mobile Banking, Internet Banking etc.

32. DISADVANTAGES
o Excessive reliance on Technology.
o Any Failure in computer system can cause entire network to go
down.
o If data is not protected properly and if proper care is not taken,
hackers can gain access to the sensitive data.