World become more complex because more demands from more stakeholders, more informed customers available with more choices, the markets are more global than before, much more difficult to create value, and more crossing demands and changes occur faster ... All these are about handling complexities and changes. Needless to say, there are too many companies failed to handle these probably, even with the best management practices. It is worsen when these companies try to adopt more tighten controls as a strategy to handle ever increasing volatile situations. In this presentation, the main objective is to demonstrate how to use 6 simple ways to overcome complexity and at the same time increase competitive advantages for these companies to further excel. These profile ways is simple to adopt, but sufficient insight understandings are required and very careful deployment by experience professional is recommended.

1. 6 Simple Ways To
Manage Complexities
By 3CTT
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● stakeholders with more demands
● informed customers with more choices
● global markets than before
● difficult to create value
● crossing demands and fast changes
World becomes more
complex because ... MORE

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Common Mistake:
Tighten control
when business
become complex
complicates
matters.
The Reality Is ...
Management ≠ Control

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Analytic | Act On Critical Issue | Identify Patterns | Big Picture In Mind Always
Predicts to prevent problems to occur reduces reactive management
Predictive Management
Reactive Management
The ability to get resources back into production fast.
Decisive | Act Quick | Root Cause | Create Solution | Innovative | Calm & In Control
What is
the BEST
approach?
No single
management
approach can
handle
complexities
properly!
Neither just
predetermined
structure &
process nor
feelings &
relationships
approach
sufficient!

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6 SIMPLE
WAYS
we need to fight
Complexity
with simplicity
● Keep control within a range
● Agile organization @ work
● Humanize but well-disciplined
● Responsibilities shift top down
Principles
First 3 Ways
Equip at personal level
to uplift their potential
intelligence & energy.
Next 3 Ways
Well-equipped individual
is positioned to confront
complexity in a team.
To manage

6. First 3 Ways
Equip at personal level
to uplift their potential
intelligence & energy.
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The 1st Way Know your people
What is the day-
to-day work?
Regardless of good or bad
Reasons behind each action

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The 1st Way Know your people
Methods
● Standup meeting to understand daily activities.
● Note and confirm flows
● Use 112 Questions + BEP©3CTT to evaluate and
understand the reasons for each activity.
● 3C checkpoints - Compassion; Commitment; Constraints

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The 2nd Way Strengthen Blenders
People who getting things done cross-functionally act as
blenders to put & glue organization together as a whole
to complete tasks. Identify and provide power, authority
and incentives to improve below to achieve goals:
● Cooperation | Coordination | Collaboration
Don’t increase rules and controls!

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The 2nd Way Strengthen Blenders
Methods
● Identify the blenders in areas of conflicts and tensions.
● Design/ redesign to loosen or keep control within a range
● Create blenders or scrum master (project)
● Design for cooperation, coordination, & collaboration
● Develop incentive and career scheme

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The 3rd Way Create New Power
Not Power
Shifting
Increase total
quantity of
Power
Can be of
a trivial
matter
Balance
autonomy and
cooperation
More people
can make
decision
Become
more agile
Respond to
complexity
faster
More
leaders
Strategic
at frontline

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The 3rd Way Create New Power
Methods
● Define the issue(s) or common concerns of a group
● Create power to drive cooperation not reduce others
● Balance power within team (Team Modeling)
● Costs benefits analysis on Power over complexity
● Power created has direct impact to performance
● Also suitable for change of system, process, and structure

13. Next 3 Ways
Well-equipped individual
is positioned to confront
complexity in a team
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The 4th Way Increase Mutual Benefits
Cultivate mutual benefits
environment for the team to deal with
complexity to achieve their goals.
The essence
here is to: “
make people
dependent on
each other”
Complex environment
cause works to become
interdependent
Make people
cooperate
willingly to
simplify
organization

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The 4th Way Increase Mutual Benefits
Methods
● Three Areas
○ Improve considerations by eliminate internal dominant
○ Improve cooperation by remove some resources
○ Create situation for mutual performance requirements
● Create situation not execution
● Adopt fuzzy management skills

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The 5th Way Makes Responsible Decision
Go back to primary school kids lesson!
Results of the
task/ activity
but through
knowing the
impacts of
the actions
People
cooperate
responsibly
not through supervision,
KPIs, and incentives
willing to act to complete
own task cooperatively

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The 5th Way Makes Responsible Decision
● Standup meeting - frequent feedback & interact with others
● Use AMS formula to know the:
○ consequences of the all actions in collective results
○ responsibility of one own actions
● Perform impact tests at individual actions
● Experience problems created by own actions
Methods

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The 6th Way Reward For Cooperation
Rew
ard
O
n
Cooperation;
Im
provem
ent >
Risk
Hide
problem
Results
Not Punish On Failure
(no point crying over spilled milk)
Punish for
Not
solving
problem
Rewards for people who look for thing(s) that stop
progress and find way to overcome it (them).
Blame on
failure may
lead to risk
averse which
lead to hide
problems.
Change
performance
evaluation &
reward
system to
turn on
cooperation

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The 6th Way Reward For Cooperation
Methods
● Stop blaming others (blame yourself), this uplift inner drive
● Develop formula for success at group level
● Set guiding rules for managers when seeking feedbacks,
provide coaching, and asking questions
● Avoid reliance from top by disable escalation - focus to be
more independent

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● Fact findings On Cooperation and Complexity
● Build Irresistible Business Case
● Create an action plan
Implement the Six Simple
Ways into Your Organization

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Implement the Six Simple
Ways into Your Organization
Fact findings On Cooperation and Complexity
Find the pain points of
complexity that lead to
the need to cooperate
Understand (may ask)
how they would like to
do for the cooperation
The reasons to why
adopt Six Simple Way
are the most attractive
Find out the impedes
getting in the way of
cooperation

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Implement the Six Simple
Ways into Your Organization
Build Irresistible Business Case
Argue on pain points and
reasons base on the
most convincing way why
the Six Simple Ways are
urgently needed.
Supporting information
based on fact findings.

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Implement the Six Simple
Ways into Your Organization
Create An Action Plan
● Design formula and six simple ways platform
● Address complexity by cooperation
● Agile approach to get people built it for
themselves on an on-going basis and
increase acceptance rate

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Note ...what need to watch out
Beware not to complicate the complexity and bordered by
traditional concept:
● refrain from controlling
● not to measure results to judge performances
Six simple ways influence day-to-day works through
turning on autonomy in cooperation at operational level.
This deliberate change may be marginal but the impact to
the organization’s bottom line is significant.

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Warning… not everyone can use this!
Best for decentralized decision-making
organization and with following criteria:
● Stable cash flow
● Less autocratic Leadership
● Positive culture
● Suffered from bureaucratic organization
● Desperate company in complex environment

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If you have any query
care@3cthinktank.com
3CTT is a management consultant who advise and run projects for holistic business solutions,
usually end-to-end, to improve business and make achievements. They cover all business
functions with unique IT enhancements to increase companies’ competitive advantages,
maximizing revenue, liquidity, & profit while designing highly effective organization.
We had been recognised by many as Trusted Advisor, Growth Driver, Turnaround Expert,
Exceptional Motivator, Strategist, Business Designer, and Dynamic Change Agent
For more information: www.3cthinktank.com